Jan 2021 – Dec 2025 · 4 yrs 11 mos

• Highlights:
• Built an engineering organization from the ground up to 50 members across three teams in India; nurtured two engineering managers and embedded agile practices with weekly CI/CD releases and 99.9% service uptime.
• Re-architected backend services for measurable performance gains: achieved 45% faster response times, 30% CPU optimization, and scaled CI systems to support 700K+ daily build steps.
• Led Gen AI adoption and developer automation, integrating Oracle Code Assist (cutting dev turnaround by 20%), implementing automated case summarization, and developing GenAI agents for SDLC, developer productivity, and SRE excellence.
• Modernized infrastructure with cloud-native technologies (OKE, Kubernetes, Docker); implemented multi-architecture platforms (x86, ARM, MIPS) at cloud scale.
• Drove org-level initiatives including Touchless Region Build, SBOM-based supply chain security, and served as OCI bar-raiser, conducting 300+ technical interviews across global regions.
• Built a comprehensive suite of SaaS services for Public Safety, enhancing reliability, scalability, security and usability.

Oct 2018 – Jan 2021 · 2 yrs 3 mos

• Designed, developed and operationally managed a customer facing web application to deliver self service functionality for 2500+ Oracle Service Cloud customers across 22 datacenters around the world. This service was crucial to achieve faster revenue recognition, improved customer experience and, 85% reduced load on our technical support teams.
• Highlights:
• Built a team of 11 engineers - 9 developers and 2 scrum QA.
• Customer Self Service and configuration console for Oracle Service Cloud suite of SaaS applications.
• SaaS order fulfilment, license, compliance, usage, and entitlement management of SaaS services.
• Data Storage and statistics, SSL certificate management, scalability, and performance improvements.
• I played multiple additional roles as a scrum master, product owner, on-call manager and point of contact for internal, external teams and customers.

Jun 2010 – Oct 2018 · 8 yrs 4 mos

• Designed and developed self-service web application from inception to delivery, achieving faster revenue recognition, improved customer experience, and reduced technical support load through deferred provisioning and automated software delivery.
• Led development team of 3 engineers while implementing critical enterprise features including SAML2 SSO integration, subscription microservices for entitlement management, and cloud lifecycle automation (create, merge, clone, upgrade, destroy).
• Optimized system performance and monitoring capabilities for 2,000+ Oracle Service Cloud customers by implementing REST API optimization, reentrancy features, and verified-restart capabilities that enhanced Cloud Ops monitoring efficiency.