Mar 2019 – Mar 2022 · 3 yrs · Greater Bengaluru Area

• Worked on three major domains - Core Customer Experience, Merchandizing and Supply chain
• Help Center (Core customer experience)
• Responsible for the end to end post purchase experience for help and support of customers on walmart.com. The redesign for Helpcenter served as the primary contact and handoff point for all online shopping queries of customers. with self service solutions and chat based assistance. It also considerably reduced the number of customer calls coming into customer care which inturn cut down the effective cost per call.
• Agreements Management Application (Merchandising )
• The goal of AMA was to enable the merchandising community to build upon supplier relationships using improved invitation and agreement workflows. The design focussed on modularising agreements making them easy to create, transact and maintain contracts which inturn simplified the overall experience.
• Jupiter (Supply Chain)
• Jupiter Orderhive is an order management system which enables efficient procurement decisions and optimising spend and purchasing processes. As part of the first step in design we worked on simplyfying and optimizing management of purchase orders and stock transfer order information.

Feb 2018 – Apr 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Responsible for the complete user experience design of a cloud-based mobile, web and analytics solution that has been developed to digitize health information. As part of the project I worked with grass root health workers, AIIMS doctors, WHO advisors and design and development team of Ministry of Health and Welfare, India.
• This is a Government of India project under Ayushman Bharath for nationwide prevention, control, screening and management of
• Non Communicable Diseases (NCDs) and is currently being deployed in about 200 districts across the country.
• This is a platform for 1.5 lakh health and wellness centres in India.
• UX for ASHA application :
• A mobile based application for Asha workers (health workers) to collect demographic and basic health details of patients.
• UX for ANM application :
• A tablet based application for Auxiliary nurse midwife workers (ANM) , first contact person between community and the health services. This app is used to screen patients for 5 NCDs mentioned under Ayushman Bharath.
• UX for PHC Portal :
• A web based application for medical doctors who work at the Primary Health Centre (PHCs), state-owned rural health care facilities in India.
• This application is used to diagnose and treat patients with hypertension, diabetes or cancers.

Apr 2016 – Dec 2017 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Capital Float is an online lending platform serving Small and Medium Enterprises (SMEs). Was responsible for the design of mobile and web based products for customers to apply and avail loans in a matter of minutes.
• Also worked on the design of portal for marketplace at Capital float for both HNI and Institutional Lenders.

May 2015 – Apr 2016 · 11 mos · Greater Bengaluru Area

• CommonFloor.com is India's first real estate portal dedicated to apartments and gated communities.
• Worked on the visual design of the mobile and web application for buying, selling or renting properties.

Jul 2013 – Jun 2015 · 1 yr 11 mos

• Toy Design to teach Kannada language to children of 6 years.
• Game Design , Visual Design , Interaction Design.
• Visual ethnography project - Book design , Content , Photography.
• photographic documentation of the people and village of Tharkheda, Maharashtra.
• Design Manifesto brochure design for Ministry of Human Resource and Development.
• Visual Design and Print Media Design.
• Elect IITB portal- Election Site which is an improvement on the current election system followed in IIT Bombay.
• Interaction Design, User experience Design, Visual Design.

Jun 2011 – Jun 2013 · 2 yrs · Bangalore

• 2 years of experience as a Business Technology Analyst.
• ISTQB certified tester.
• Strong Knowledge on HL 7 international standards for transfer of clinical and administrative data between software applications.
• Worked on two major health care and health insurance projects.
• Awarded for outstanding performance on the project Apr -13.
• Enabled successful integration of healthcare data formats between multiple Healthcare Providers through interface development between different Clinical Information Systems and Workflow testing.
• Developed learning aids and training material to on-board resources and increase competency in the Health Information Systems domain.