Renuel Gaite

Customer Success Manager

Chicago, Illinois, United States9 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in DeFi product education and client engagement.
Proven track record in driving product adoption and revenue.
Strong background in customer relationship management and service excellence.

Stackforce AI infers this person is a Fintech professional with expertise in customer success and DeFi product management.

Contact

renuelgaite@gmail.com LinkedIn

Skills

Core Skills

Customer Relationship Management (crm)DefiProduct TrainingCustomer FeedbackUx ImprovementClient Services ManagementBuild Strong RelationshipsClient RelationsSales Operations

Other Skills

Product AdoptionCommunicationProblem SolvingProject ManagementCross-functional CollaborationClient OnboardingDigital SolutionsProcess OptimizationOrganization SkillsWritingOperationsSchedulingEnglishMicrosoft OutlookPublic Speaking

About

Customer Success Concierge, Customer Success at Coinbase with a Bachelor of Science in Finance as well as a minor in Communication Studies. Skilled in communication, time management, and problem solving with experience in project management, data based sales, and pricing. Dedicated, passionate, and creative mindset to go above and beyond the tasks given.

Experience

9 yrs 6 mos

Total Experience

2 yrs 8 mos

Average Tenure

1 yr 2 mos

Current Experience

Coinbase

Concierge, Customer Success (Relationship Manager)

Mar 2025 – Present · 1 yr 2 mos · Remote

Focus on high‑value crypto clients and advanced products (DeFi Borrow/Lend, onchain, and futures). I blend deep product knowledge, structured problem‑solving, and clear communication to drive both customer outcomes and product adoption.
Lead DeFi product education and enablement for the Concierge team by owning the DeFi training program (deck + live sessions), turning complex onchain lending topics (LTV, liquidation, tax implications, protocol mechanics) into concise, customer‑ready explanations.
Drive product adoption and revenue by co‑leading DeFi Borrow, ETH‑backed loan, and security campaigns, partnering with Product and Analytics on targeting and playbooks, crafting concierge‑friendly outreach messaging, and managing early‑access and high‑limit cohorts for premium clients.
Act as a Voice of the Customer, representing Concierge in recurring cross-functional forums, synthesizing customer feedback and UX pain points, and maintaining feedback/issue trackers that directly inform roadmap and UX improvements.
Own complex escalations for premium and high‑value customers across payments, DeFi Borrow, and churn‑risk scenarios, coordinating with Product, CX Ops, Risk, and Compliance to diagnose root causes and drive durable, scalable fixes.
Invest heavily in continuous learning (including passing the SIE exam and ongoing Web3 coursework), and apply that expertise to raise the bar for the broader team through training, documentation, and case support as a DeFi subject‑matter expert.

Customer Relationship Management (CRM)DeFiProduct AdoptionCommunicationProblem SolvingProject Management

Jpmorgan chase & co.

Senior Client Service Associate

Jul 2021 – Mar 2025 · 3 yrs 8 mos · Chicago, IL, United States · Hybrid

As a Digital Client Service Associate at J.P. Morgan Chase & Co., I deliver exceptional client service and ensure flawless execution of client requests. I collaborate with client-facing teams and internal business groups to enhance the client experience through innovative digital solutions. By optimizing productivity and streamlining processes, I consistently drive improvements that benefit clients and the organization. With a strong focus on detail and a commitment to excellence, I am dedicated to providing top-tier service in the dynamic field of digital client services.

Customer Relationship Management (CRM)Client OnboardingDigital SolutionsProcess OptimizationClient Services Management

Coyote logistics

5 roles

UPS Procurement Operations Manager

Promoted

Aug 2020 – Jul 2021 · 11 mos

Responsible for managing and executing on UPS Peak Local volumes year-round. Establish and maintain with core UPS carrier partners, ensuring growth of Coyote’s power only network and bolstering the network of capacity available to provide coverage for all power only moves required by UPS. Responsible for assisting in pricing and execution of Carrier Relations opportunities with a comprehensive grasp of Coyote’s power only network of capacity

Client RelationsOperationsSales Operations

South East Central Development Specialist

Sep 2019 – Aug 2020 · 11 mos

Responsible for actively creating and developing relationships with carriers in the south eastern United State in order to make them consistent clients with Coyote.

Build Strong RelationshipsSales Operations

National Account Manager

Promoted

Jul 2019 – Aug 2020 · 1 yr 1 mo

Learn about the logistics industry and market while selling freight to maximize margins. Responsible for creating and maintaining relationships with carriers across the United States, Canada, and Mexico.

Build Strong RelationshipsSales Operations

Campus Ambassador

Sep 2018 – May 2019 · 8 mos

Liaison between Coyote Logistics and Northern Illinois University students. Responsible for setting up and presenting Coyote to student organizations, running the internship/career fair, and finding students not only interested but also a good fit for a career with Coyote Logistics.

EnglishMicrosoft Outlook

Carrier Sales Intern

May 2018 – Aug 2018 · 3 mos

Fulfill the duties of a full time carrier sales representatives while learning the about the industry of logistics. Typical days include of selling freight to maximize margins, creating and maintaining relationships with carriers across the United States, Mexico, and Canada

EnglishMicrosoft Outlook

Ups

Onsite Coordinator

Nov 2019 – Jan 2020 · 2 mos · Los Angeles, California

Facilitate Coyote drivers for UPS Peak Season ensuring the operation runs smoothly. Duties include checking in drivers, coordinating trailers for each driver, and acting as a liaison between Coyote and UPS.

Scheduling

Sigma alpha epsilon fraternity

4 roles

Alumni Advisor

May 2019 – May 2024 · 5 yrs · Dekalb, Illinois

Assisted chapter in improving campus, alumni, and national relations resulting in return the charter to the undergrads. Act as a resource for active members in making executive decisions.

Build Strong RelationshipsOrganization SkillsWriting

President

Jan 2018 – Dec 2018 · 11 mos

Oversee all functions of the fraternal organization
Liaison between University and National headquarters
Run effective chapter meetings

English

Recruitment Chair

Promoted

Dec 2016 – Dec 2017 · 1 yr

In charge of setting up recruitment events and inviting potential recruits to events while working under a budget of $1000.

EnglishPublic SpeakingMicrosoft Outlook

Vice President External Relations

May 2016 – Dec 2016 · 7 mos

Duties include overlooking external positions such as Community Service, Social, Special Events, and Public Relations. Duties also include enforcing accountability of members

English