Pritam Som

Business Development Executive

Kolkata, West Bengal, India10 yrs 4 mos experience

Highly Stable

Key Highlights

Expert in managing trade lifecycle and issue resolution.
Strong collaboration with engineering and QA teams.
Customer-first approach enhancing client satisfaction.

Stackforce AI infers this person is a Fintech Product Support Specialist with expertise in B2B trading platforms.

Contact

Skills

Core Skills

Product SupportApplication Support

Other Skills

JiraSQLGrafanaIssue ManagementSlackApplication Support ServicesSalesforce.comProduct TrainingField TrainingCustomer RetentionCustomer Product TrainingTechnical Product TrainingClient Retention ProgramsTechnical SupportTraining

About

Associate Product Support professional with experience supporting B2B trading platforms across Equity Cash, F&O, and Commodity segments on NSE and BSE. Skilled in handling the complete trade lifecycle including order placement, execution, trade confirmations, position, margin, and reconciliation issues, along with market data mismatches. Proficient in ticket management, issue triaging, and root cause analysis within SLA-driven production environments. Experienced in analysing transaction logs, exchange feeds, and trade data, and collaborating with engineering, QA, and operations teams to ensure platform stability, regulatory compliance, and high availability. Strong communicator with a detail-oriented, customer-first approach.

Experience

10 yrs 4 mos

Total Experience

5 yrs 9 mos

Average Tenure

Current Experience

Angel one

Associate Product Support

Aug 2022 – Jan 2026 · 3 yrs 5 mos · Remote

Provided comprehensive support for B2B trading platforms across Equity Cash, F&O, and Commodity segments on NSE and BSE.
Managed the complete trade lifecycle, addressing issues related to order placement, execution, and trade confirmations.
Collaborated with engineering, QA, and operations teams to ensure platform stability and regulatory compliance.
Developed strong communication skills with a customer-first approach, enhancing client satisfaction and issue resolution.

JiraSQLGrafanaIssue ManagementSlackApplication Support Services+2