Richa Singh

Associate Consultant

Bengaluru, Karnataka, India9 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in data-driven decision making and analytics.
Proven experience with Fortune 100 companies.
Skilled in data visualization tools like Tableau and PowerBI.

Stackforce AI infers this person is a data analytics professional with expertise in healthcare and retail sectors.

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Skills

Core Skills

Data AnalysisBusiness Analysis

Other Skills

RSQLTableauPowerBIOracle SQLExcelMySQLPHPMicrosoft OfficeCustomer ServiceManagementMicrosoft ExcelMicrosoft WordLeadershipMicrosoft PowerPoint

About

I enable better data driven decision making using the art and science of problem solving, leveraging the experience gained in the field of analytics and consulting. I have around 8 years of industry experience with deep understanding of business process flow, problem design and solution, data analysis, visualization and insight generation using the combination of statistics, technology and business in Retail, Pharmacy and Automobile domains. I have experience of working with the senior leadership folks of fortune 100 companies, helping them visualize insights with the aid of Tableau, PowerBI, and assist them in driving consumption of insights across their company, acting as a data translator.

Experience

9 yrs 9 mos

Total Experience

4 yrs 10 mos

Average Tenure

6 yrs 8 mos

Current Experience

Flipkart

3 roles

Analytics Manager

Sep 2024 – Present · 1 yr 9 mos

Analytics Lead

Apr 2022 – Sep 2024 · 2 yrs 5 mos

Senior Business Analyst

Oct 2019 – Apr 2022 · 2 yrs 6 mos

Mu sigma inc.

Business Analyst

Aug 2016 – Sep 2019 · 3 yrs 1 mo · Bangalore

Solved high impact business problems for the Customer Care Operations team of a fortune 100 US retail pharmacy Company and for the Customer Care and After Sales team of a fortune 50 automobile manufacturer in the US.
Designed an R based Outlier Detection Tool using the seasonal hybrid ESD methodology to identify and treat the anomaly in the calls volume to IVR of chain wide stores.
Developed one-stop automated BI solution (SQL and tableau) to monitor KPI of IVR performance; optimized IVR calls
Performed root cause analysis of IVR load unbalancing and helped clients rectify the malfunctioned areas (SQL, Excel)
Developed a diagnostic tool to analyze test and control group performance for campaigns launched by client; identified factors to be improved to enable better customer retention for the campaign
Developed one-stop automated BI solution(Oracle SQL and PowerBI) to monitor after-sales Manager performance and identify opportunities, leading to increase in cash flow to achieve sales target. Business leveraged the tool to identify bottom performing After sales manager and the factors leading to their low performance. It was the one stop solution for the manager performance assessment and assisted Clients in finalizing incentives to the managers.

RSQLTableauPowerBIOracle SQLExcel+2

Zopnow

Software Developer

Jan 2016 – Jun 2016 · 5 mos · bangalore

•Developed the backend for the ecommerce website, basis MySQL and PHPtechnologies, to maintain the sections on coupons, items returned, blogs, and brand management on the company website.

MySQLPHP