Rishabh Verma

Customer Success Manager

Bengaluru, Karnataka, India5 yrs 10 mos experience

Key Highlights

Proven track record in driving customer success.
Expertise in SaaS implementation and client retention.
Strong analytical skills with a focus on measurable outcomes.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry with a focus on enterprise clients.

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Skills

Core Skills

Customer SuccessTechnical Account Management

Other Skills

Customer Service ManagementClient RelationsTechnical RequirementsDebuggingEnquiriesTicketing SystemsCommunicationSales OperationsGo-to-Market StrategyAgile MethodologiesAgile Project ManagementProject ManagementSQLApplication Programming Interfaces (API)Tableau

About

🔹 Driving enterprise outcomes through effective implementation : Onboarding, Integration, Configuration, Adoption, engagement SLA compliance, stakeholder alignment & delivery excellence — ensuring long-term client value and retention. 🔹 Manage a portfolio generating $12K+ MRR and ~$145K ARR, focusing on churn reduction, product adoption & measurable CS metrics. 🔹 Collaborate cross-functionally to resolve technical issues (RCA), streamline onboarding, and build success plans that boost satisfaction & LTV. 🔹 Experience at BYJU’s as a Customer Success Manager (Technical Product Expert & Student Success roles) sharpened skills in customer empathy, conflict resolution & training. 🔹 Strong business acumen with a background in Marketing & Finance, complemented by certifications in Digital Marketing and Business Strategy. 🔹 Each quarter, I work on strategies to improve team productivity, elevate CX, and contribute to overall revenue growth. 🔹 I believe great CS is built on clarity, consistency, and curiosity — and I’m always learning to keep up with what customers truly need. Always happy to connect on all things Customer Success, eComm growth, SaaS enablement or just exchange ideas on building world-class merchant experiences.