Jan 2024 – Present · 2 yrs 4 mos · United States · Hybrid

• Developing web and mobile solutions for enthusiasts and professional brewers.
• Tech stack:
• React
• Hono
• Tanstack Query, Table
• Cloudflare
• Bunny.net DB
• Typescript
• TailwindCSS
• CapacitorJS

Nov 2021 – Dec 2023 · 2 yrs 1 mo

Jun 2014 – Oct 2021 · 7 yrs 4 mos

• Oversaw the product strategy and management of the Digital Solutions business and products, including Online & Mobile Banking, Mobile Card Management, Mobile Wallet and Mobile Payments.
• Managed the Digital Solutions positioning, competitive differentiators, roadmap, go-to-market strategy, marketing
• materials, sales training, requirements’ funneling, market research and pricing structure.
• Successfully led the commercial launch of the following solutions: Fiserv “DigitalAccess” Omni-Channel Digital Platform, Instant Digital Issuing Push Provisioning, Developer Portal with Banking and Issuing APIs and the Mobile Card Management and Mobile Wallet applications.
• Owner of the partner ecosystem and strategic alliances relationships related to Digital Solutions and accountable to resolve critical escalations, partner disputes and commercial negotiations.
• Main liaison with key stakeholders to ensure business success, like Finance for proper P&L management, Legal for contractual compliance, Technology for development and Sales for revenue attainment, among others.
• Consistently delivered double-digit revenue growth and surpassed sales quotas for 6 consecutive years.
• Public spokesperson, evangelist and SME on Digital Solutions topics, representing the company in media interviews,
• public panels and forums and presenting to large audiences in the following events:
• Mobile Money & Digital Payments (Mexico City) 2015, 2016
• Cards & Payments Latin America (Miami) 2015
• Caribbean Association of Banks (St. Kitts, Curacao, Dominican Republic, Bahamas) 2015, 2016, 2017, 2018
• Digital Bank Latam (Panama) 2018
• América Digital (Chile) 2018
• Febraban (Brazil) 2018
• Digital Bank (Dominican Republic) 2018
• Fiserv Forum (Las Vegas) 2019
• Fiserv Forum LATAM (remote) 2021
• Fiserv Annual Sales Week (USA) 2015, 2016, 2017, 2018, 2019, 2020

Jun 2014 – Dec 2019 · 5 yrs 6 mos

• Kickstarted and led the Digital Solutions segment (Online and Mobile Banking) and business in Latin America and The Caribbean.

Jan 2011 – Jun 2014 · 3 yrs 5 mos · Mexico City Area, Mexico

• Accountable for the product life cycle of the Voice & Data Mobile Services (Internet, Radio, Telephony, Roaming and Prepaid) and Mobile Top-Up solutions, including: go-to-market, strategic definitions, business case generation, implementation, commercial launch, KPI definition, performance tracking, training to sales & customer care, and continuous improvement across segments and channels
• Headed a team of 15+ and led large cross-functional LATAM teams (Ops, Legal, IT, Engineering, Customer Operations, Revenue Assurance and Finance) for the deployment, implementation and commercial launch of the Mobile Voice & Data Services for the company’s 4G network
• Led the strategic go-to-market plan of the Mobile Voice & Data services over LTE
• Directed the commercial plan, marketing life cycle, implementation and launch of Prepaid Roaming for all the Mobile Voice & Data Services in the USA geographies with AT&T US and T-Mobile
• Responsible for the Mobile Top-Up lead generation, new client acquisitions, revenue & margin growth, retention, digital & media campaigns and cross-sell promotions across Nextel’s channel network
• Planned and executed several top-up campaigns generating several USD millions and thousands of new top-up customers through complex marketing strategies via SMS, Web, IVR and mass media
• Headed the commercial launch of major new top-up channels, including BBVA, HSBC and Walmart, producing tens of USD millions in annual recharge revenues
• Trusted advisor for the HQ’s Product Senior Leadership team providing guidance of the Mexican mobile market, marketing strategies, business updates and delivering high impact C-level presentations

Jun 2009 – Aug 2010 · 1 yr 2 mos · Mexico

• Fully accountable for the technology stack, including planning, acquisition, organization, control, development and support of the telecommunication and security systems for the company
• Responsible for the technical proposals, implementation and support of the telecommunications security solutions offered by the company to its customers
• Owner of the strategy, policies and operating plans regarding technology solutions offered by the company

Jul 2007 – May 2009 · 1 yr 10 mos · Mexico City Area, Mexico

• Responsible for the product management, conception, pricing and go-to-market definitions of Avaya’s professional and maintenance services in Mexico and implementation services in Latin America
• Managed a team of 10+ on-site engineers that provided engagement services to premium customers like Citigroup, Wal-Mart, AIG and Telefonica, among others
• Managed the Services Offers portfolio in Mexico and the Implementation Offers portfolio in LATAM, comprising different offers responsible for the company’s services annual revenue generation in Mexico
• Implemented the Services Delivery Specialization Program which enabled several Business Partners in Mexico to comply with Avaya Global Services Policies and guaranteeing 24x7x4 nationwide maintenance services coverage

Dec 2003 – Aug 2005 · 1 yr 8 mos · Mexico

• - Supervised the development of various IT & business initiatives like the company’s Brand Book, the Human Resources Inventory, the Marketing News Log and interfaces to the AR module in Oracle Applications ERP

Jun 2003 – Dec 2003 · 6 mos · Mexico · On-site

• - Developed several tools, artifacts and capabilities in C++ and Delphi for the company's solutions.