Rohit Rawat

CEO

New Delhi, Delhi, India3 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Expert in cloud computing and network management.
Proven track record in enhancing IT infrastructure performance.
Strong background in customer service and technical support.

Stackforce AI infers this person is a Fintech professional with strong expertise in cloud infrastructure and network management.

Contact

rohitrawat1896@gmail.com LinkedIn

Skills

Core Skills

Cloud ComputingNetwork ManagementIt InfrastructureNetwork EngineeringTechnical SupportCustomer Service

Other Skills

Access PointsAmazon EC2Amazon S3Amazon VPCAmazon Web Services (AWS)CCNACCTV InstallationCisco Access PointsClosed-Circuit Television (CCTV)Cloud ApplicationsCloud SecurityCloud StorageCommunicationComputer EngineeringComputer Hardware

About

As an IT Executive at TransBnk, I leverage my expertise in cloud computing to enhance the transaction banking platform's performance and security. I have a Master's Diploma in Cloud Computing from Jetking Vikaspuri Learning Center, where I studied system, networking, and LAN/WAN management. Prior to this, I worked as a Senior Network Engineer at Telko Info Solutions Private Limited, where I applied my skills in network troubleshooting to ensure the smooth operation of the company's network infrastructure. I am passionate about staying updated with the latest trends and technologies in the IT industry and continuously seeking opportunities to learn and grow.

Experience

3 yrs 8 mos

Total Experience

1 yr 2 mos

Average Tenure

2 yrs 3 mos

Current Experience

Transbnk - transaction banking platform

Information Technology Executive

Mar 2024 – Present · 2 yrs 3 mos · Saket, Delhi, India · On-site

Assist in managing and monitoring the company’s network, servers, and IT infrastructure.
Provide technical support for hardware, software, and networking issues, ensuring quick resolution.
Maintain and update computer systems and software.
Assist in the installation and configuration of IT equipment, such as desktops, laptops, printers, and other devices.
Monitor network performance and troubleshoot issues (e.g., connectivity, speed, etc.).
Help manage user accounts, access controls, and permissions.
Perform routine data backups and restore processes as needed.
Maintain and update IT documentation, including user manuals and system configurations.
Assist in the deployment and configuration of operating systems and software applications.
Support IT-related security measures, including antivirus, firewall management, and ensuring compliance with security protocols.
Escalate complex technical issues to senior IT staff or external vendors when necessary.
Manage Server on Amazon Cloud Platform

Cloud ComputingNetwork ManagementTechnical SupportIT InfrastructureSecurity Protocols

Telko info solutions private limited

Senior Network Engineer

Oct 2023 – Mar 2024 · 5 mos · New Delhi, Delhi, India · Remote

Plan, design, and implement network infrastructure solutions to meet business requirements.
Monitor network performance and ensure system availability and reliability.
Troubleshoot and resolve hardware, software, and other network and system problems.
Configure and install network devices and services (e.g., routers, switches, firewalls, load balancers, VPNs).
Maintain up-to-date documentation for network configurations, processes, and service records.
Work closely with IT teams and vendors to coordinate network-related tasks and resolve issues.
Provide technical support and training to end users when necessary

Network InfrastructureTroubleshootingTechnical SupportDocumentationNetwork ConfigurationNetwork Engineering

Concentrix

Associate

Sep 2022 – Sep 2023 · 1 yr · Gurugram, Haryana, India · On-site

Ensure service delivered to the customers meets contractual Key Performance Indicator ('KP|s')
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain basic knowledge of client products and/or services, Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance Track, document and retrieve information in chat tracking database.
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Customer ServiceKPI ManagementCommunicationProblem Solving