Jan 2019 – Mar 2020 · 1 yr 2 mos · London Area, United Kingdom

• Primary Duties and Responsibilities:
• ★ Engineered and implemented the Containerized Hadoop stack, which can be deployed to any Kubernetes based orchestration engine such as EKS, GKE, AKS, and on-prem Kubernetes.
• ★ Designed the Hadoop data migration framework, which helps teams to migration data from existing Hadoop clusters to the containerized Hadoop stack.
• ★ Automated the complete containerized Hadoop stack installation using HELM and Kubernetes operator.
• ★ Working closely with the value stream and understanding their way of working to design the Hadoop framework according to their requirements.
• ★ Migration of the value streams on GCP using GKE and helping them to containerize their application to work on GKE.
• ★ Owning complete end to end GCP bootstrap process where we are creating projects and for the value stream and providing then to create multiple projects in it.

Dec 2017 – Jan 2019 · 1 yr 1 mo · Gurugram, Haryana, India

• Primary Duties and Responsibilities:
• ★ Managed GlobalLogic’s with multiple vendors, majorly Cloud and PaaS providers played a crucial role in AWS partnership.
• ★ As part of cloud practice mentoring people to get cloud certified and organizing the get certified workshops in Globallogic
• ★ Advisories on cloud migration, deployment, digital transformation, management, and DevOps adoption for multiple customers.
• ★ Organizing the internal DevOps workshops and Preparing and submitting the proposals for external DevOps conferences.
• ★ Playing a key role across the organization and helping value streams and projects to provide the Cloud solutioning and use cloud and DevOps best practices models in their projects.
• ★ Helping Globallogic In Cloud DevOps related sales enablement activities by having client workshops and discussion to understand the need and post discussion creation of the proposals.
• ★ Contributing to open-source, building new products and sharing them on Globallogic GitHub organization to consume by everyone.
• ★ Wrote various whitepapers across the Cloud, automation self-remediation NLP, containerization, API management, and cloud and DevOps best practices whitepapers.
• ★ Wrote and presented various project case studies, whitepapers, webinars

Nov 2015 – Dec 2017 · 2 yrs 1 mo · Gurugram, Haryana, India

• Primary Duties and Responsibilities:
• ★ Managing complete AWS infrastructure, Using AWS EC2, RDS, S3, Cloudwatch, Cloudformation services build-up, Stage Performance Pre-Prod and Prod environments.
• ★ Build up Completely dynamic PROD environment using Amazon auto-scaling groups.
• ★ Platform configuration management using Ansible and Puppet CM tools.
• ★ Deployed (E)lasticsearch (F)luentd (K)ibana EFK stack for centralized, java based application using multiline plug-in, created custom dashboard for proactive monitoring.
• ★ Using InfluxDB with Grafana for trend analysis, periodic changes and problem management.
• ★ Using CachetHQ, as status page for service availability, configured all available micro-services using REST API.
• ★ Using Scouter APM tool to monitor all tomcat and java based applications. Evaluating other APM tools such as pinpoint and InspectIt.
• ★ Deployed self-hosted website analytical tool Piwik for SwitchnWalk application. (Alternate of Google Analytics)
• ★ Using GitLab and Jenkins for automated build deployments and coordinating with Dev for new release and deployment

Jan 2014 – Jul 2015 · 1 yr 6 mos

• Primary Duties and Responsibilities:
• ★ Onsite 3 months for complete PROD and LAB environment deployment and Knowledge transfer for onsite team.
• ★ Working as SME for PEGA Mobility platform (Formally know as Antenna Mobility Platform) to support new enhancement and responsible for complete platform upgrade, bug report/fix and patch update under minimal downtime.
• ★ Direct interaction with customer to troubleshoot all platforms and application related issues with the coordination of various internal and third-party including (AMDOCS/CGI Teams.) support groups.
• ★ Review the NRD (New Requirement Document) doc with client for new enhancement with customer and internal team.
• ★ Integration and deployment of PEGA mobility platform (AMPchroma2) on RHEL 6.3 OS with several of Bell backend including Oracle, Intel ESBs SiteMinder LDAP, NM1.
• ★ Monitoring server resources (DISK/CPU/MEMORY), Logs, Ports, URLs, JVM, High Response using Compuware ServerVantage, check bottleneck and performance issues using iostat, vmstat, netstat, top, sar etc.
• ★ Working with Apache-Jemeter for Load testing, Apache Karaf, Nexus, Enterpriseconnect, Managementcenter, OpenLDAP, and Cassandra/Hazelcast NoSQL DB.
• ★ Working with Apache SSL virtual hosts using apache mod_proxy for proxying the URLs. Tomcat application server with MySQL DB connection and integrated with OpenLDAP instances.
• ★ Support All the Bell hosted environments (i.e. SFT, DIT, STAGE, PREDEV, PRE-PROD, and PROD) for SDLC and support DEV team for bug fixing.
• ★ Using APM DynaTrace, Gomez and Omniture for application Frontend monitoring and trend analysis. Installing and upgrading the DynaTrace agent on Apache, Tomcat and JAVA processes (Enterpiseconnect Apache Karaf).
• ★ Coordinate with Bell Network support team for network related issues. Coordinate and PEGA support team for platform issues.
• ★ Work with Bell IMC to resolve HIGH priority incidents. Creation of MOPs and Status reports for any deployment and change activity.

Oct 2013 – Jan 2014 · 3 mos

• Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and business support services to the telecommunications industry. Tech Mahindra is a part of the Mahindra Group conglomerate.
• Primary Duties and Responsibilities:
• ★ Monitor all NE and WWW/RTSP/WAP traffic using HP NNM (Network node manager) and TeMIPClient.
• ★ Managing All Unison cluster based (Control and state module - CSM/Optimization and service node - OSN) blades for Video optimization. Managing remote chassis using IBM AMM module or BNT switch.
• ★ Perform day to day health checkup services bandwidth load Radius session memory/CPU utilization on All NE (Blade/LB/Switch/NAS) and creating Daily heath checkup report.
• ★ Radware LB (Alteon OS) management using real server and filters based traffic distribution between Egress and Ingress VLANS for Unison cluster and Vodafone router.
• ★ Addition/Deletion VRF/APN IP pool. Adding new route of new APN pools for LB and Vodafone network. On Cisco 9000 Catalyst SW.
• ★ Citrix Byte Mobile blade management using "bmcli" prompt. Updating new optimization policy according to Vodafone requirement.
• ★ Creating new Handset profile according to handset configuration and specification into Unison DevDB. Using “bmcli” .
• ★ Monthly Weekly Data volume and bandwidth report generation using Byte Mobile Key Performance indicator (KPI) tool.
• ★ Coordinate with Vodafone L1 support team for ticket closing and escalating and sending outage notification in case of priority issue.
• ★ Troubleshoot all alert generated by system and creating RCA. Analyzing and capturing all logs
• ★ Coordinate and Vendor support team (IBM/Radware/Citrix) for HW/Application related issue
• ★ Perform all changes in scheduled activity coordinate with circle team SPOC.
• ★ Attending Monthly ops meeting and share new requirements.

May 2013 – Oct 2013 · 5 mos · Gurugram, Haryana, India

• Expedia, Inc. is the largest online travel company in the world, with an extensive brand portfolio that includes some of the world’s leading online travel brands.
• Primary Duties and Responsibilities:
• ★ Day-to-day live-site and corporate environments investigations of our enterprise infrastructure of Windows and Linux servers and network devices.
• ★ Supports all aspects of daily operational activities including account and resource management, backup/recovery and server hardware and software monitoring, maintenance and upgrades.
• ★ Providing troubleshooting expertise to large and varied environment supporting Expedia Inc. live sites and corporate applications including servers and network infrastructure, with the ability to learn and understand highly complex environments in a dynamic eCommerce environment.
• ★ Deploys live site code changes and SQL data changes in conjunction with Release Management, Change Management and Tier teams.
• ★ Works closely with Program Management, Product Development, Test and Site Operations teams for the deployment, configuration, system requirement validation and support of multiple services across an expansive and diverse production environment.
• ★ Identifies and provides for global dependencies such as domain membership and trusts, DNS requirements, and external dependencies. Implements said designs and responsible for maintaining compliance with environmental security and trust worthy computing policies.
• ★ Quickly and effectively learns new systems to rapidly identify potential solutions to resolve and prevent future service interruptions. Independently drives complicated system related issues to resolution across multiple services and groups with little or no supervision. Summarizes key elements of a technical problem and assigns cases to internal and external partners as necessary.
• ★ Provide drafting and review of technical documentation and Trouble Shooting Guides for Tier I and Tier II personnel.

Aug 2008 – May 2013 · 4 yrs 9 mos · Greater Jaipur Area

• AKSH is one of the largest Indian manufacturer of Optical Fibre, Optical Fibre Cables and FRP telerods. Also it is one of the first in India to venture into FTTH, IPTV & VOIP services in partnership with MTNL in Delhi & Mumbai and with BSNL in 20 major cities in India. Heading the Service Division Operations ( Access Business) of the company.
• Primary Duties and Responsibilities:
• ★ Responsible for resolution of all levels of NOC trouble calls within a statewide Ethernet and IP routed network.
• ★ Customer notification of network maintenance and service affecting events.
• ★ Creation & documentation of formal troubleshooting and service activation processes.
• ★ Generate reports of network events, customer outages, and response times for management performance reviews.
• ★ Document and diagnose underlying network architecture issues for submission to Engineering for problem resolution process.
• ★ Provide feedback to engineering on improvements necessary for NMS, OSS to better support service delivery.
• ★ Schedule, document and implement maintenance procedures when necessary.
• ★ Create lab environments to diagnose network issues or performance reviews.
• ★ Stage equipment for deployment by field technicians.