Jul 2025 – Mar 2026 · 8 mos · Bengaluru, Karnataka, India

• Own end-to-end program execution, aligning product, engineering, and operations stakeholders to deliver tooling improvements aligned with broader organizational goals. Identify and manage cross-team dependencies and critical delivery paths, ensuring engineering deliverables remain aligned with product roadmaps and release timelines. Designed LLM-powered automation workflows that streamlined internal tooling operations, reducing manual support overhead and improving operational efficiency. Built a Slack-integrated AI support system enabling automated knowledge retrieval, reducing average issue resolution time from ~4 hours to under 5 minutes. Implemented a centralized Jira intake and prioritization framework to track issues, dependencies, and risks across engineering teams, improving operational visibility. Conduct program health reviews, risk assessments, and executive status reporting, proactively escalating risks and enabling faster cross-team decision making. Collaborate with globally distributed teams across engineering, editorial, and product organizations to coordinate program execution and drive delivery outcomes.