Jul 2018 – Jan 2022 · 3 yrs 6 mos · Toronto, Canada Area

• At Enghouse we strive to be the world’s most reliable contact center technology provider. Our technology transforms contact centers into a growth engine for businesses globally. Businesses can leverage their contact centers to extract powerful insights captured from the voice of the customer, to increase customer retention, uncover product opportunities, help understand buyer personas and identify new revenue opportunities.
• Using any form of communication we empower customer experience teams to be more productive, leaving more time for proactive customer engagement. Our solutions include both cloud and premise based designs giving our customers the alternatives and flexibility they desire.

Sep 2015 – Jul 2018 · 2 yrs 10 mos · Toronto, Canada Area

• TTEC is a premier provider of business solutions, assisting its clients to completely revolutionize the customer experience and outcomes.
• Our holistic solution provides seamless customer interactions, including assessment and analysis of the consumer journey throughout their experience. We provide a passport to see where your customers are, where they’ve been, and most importantly, where they want to go, along with the tools to get them there seamlessly.

May 2013 – Apr 2015 · 1 yr 11 mos · Toronto, Canada Area

• As the General Manager and RVP of Sales I am responsible for developing and implementing the business and sales strategy, tactics, and plans for Allstream’s largest clients within the Enterprise and Public Sector market segment. Myself and my team of sales professionals identify business opportunities, develop client relationships and recommend solutions that maximize the customer’s technology investment to help them drive business value.
• Lead a team of 100 people in support of achieving revenue targets of $200M annually
• Established all Sales and Opex targets for the region
• Restructured Central Region to drive maximum customer interaction with our top 350 accounts
• Responsible for all strategic and tactical sales plans across the direct and indirect teams
• Accountable for the overall leadership and development of all team members
• Over $500M in total contract value closed
• Achieved 30% YoY growth on wins targets

Jan 2009 – May 2013 · 4 yrs 4 mos · Toronto, Canada Area

• Responsible for setting strategic direction and leading an experienced team of over 50 sales people, engineers, solution architects and sales operation teams in support of achieving revenue targets in excess of $75M annually
• Work cross functionally to develop solutions and execute strategies for our customers to support growth in key areas such as IPC, Unified Communications, Hosting and Security
• Demonstrated strong leadership skills with the ability to effectively develop, direct and motivate staff in a customer focused environment
• Responsible for ensuring all monthly, quarterly and yearly booking targets are met
• Establish, maintain and foster healthy customer relationships at senior levels
• Hiring and retaining skilled resources to support the successful growth of IP based solutions

Jan 2006 – Jan 2009 · 3 yrs · Toronto, Canada Area

• Responsible to attain the margin and revenue objectives in excess of $25M annually; support strategy for key opportunities and regional objectives; activity management; account planning; sales meeting management; customer satisfaction through team support.
• Lead a team of 12 Account Managers with a defined account base to meet and exceed targets in support of regional team objectives
• Ensure the team created and maintained a healthy sales funnel
• Prepare forecasting and pipeline analysis
• Ensure compliance with company policies (e.g. time and expense reporting)
• Coordinate efforts with cross functional teams to create cross sell and up-sell opportunities

Mar 2001 – Dec 2005 · 4 yrs 9 mos · Toronto, Canada Area

• Responsible for the acquisition of profitable revenue while managing an assigned base of accounts in order to deliver against sales targets.
• Develop and manage a sales strategy to grow the financial services market segments from pre to post-sales
• Generate business leads to achieve short and long term sales, revenue and profit growth
• Using Solution Selling techniques, facilitate and control the customers buying process from qualifying the customer’s interest level through closure of the opportunity and signing the contract
• Lead through the qualification process, solution development, proposal development and contract negotiations

May 1999 – Mar 2001 · 1 yr 10 mos · Toronto, Canada Area

May 1995 – May 1999 · 4 yrs · Toronto, Canada Area