Rupam Kumar Ghosh

Operations Associate

Pune, Maharashtra, India2 yrs 7 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in Microsoft Fabric BI and advanced analytics solutions.
Strong background in Azure database management and technical support.
Proven problem-solver with a focus on customer success.

Stackforce AI infers this person is a skilled Technical Support Engineer in the SaaS industry with a focus on cloud databases and analytics.

Contact

Skills

Core Skills

Microsoft Fabric BiTechnical SupportAzure Database Management

Other Skills

Microsoft Power BIAzure database for MySQLAzure database for PostgreSQLAzure database for MariaDBAzure Cosmos DB for PostgreSQLAPI TestingKubernetesMicrosoft CopilotArtificial Intelligence (AI)DockerAnsibleContinuous Integration and Continuous Delivery (CI/CD)Apigee API ManagementDatadogAzure API Management

About

Currently working with Microsoft as a Technical Support Engineer for Microsoft Fabric BI, where I help customers solve complex data and analytics challenges and unlock the full potential of their data platforms. I work closely with enterprise users to troubleshoot advanced issues, optimize performance, and ensure seamless experiences across modern BI and analytics solutions. Prior to this, I supported Microsoft’s Azure database ecosystem through TEKsystems, specializing in Azure Database for PostgreSQL, Azure Database for MySQL, Azure Database for MariaDB, and Azure Cosmos DB for PostgreSQL. This experience strengthened my foundation in cloud databases, performance tuning, and handling high-impact production issues at scale. My journey reflects a strong progression within the Microsoft ecosystem—from supporting critical database workloads to now enabling data-driven decision-making through advanced analytics. I bring a problem-solving mindset, deep technical expertise, and a strong focus on customer success. Passionate about cloud technologies and continuous learning, I thrive on solving challenging problems and making a real impact for customers every day.

Experience

2 yrs 7 mos

Total Experience

1 yr

Average Tenure

5 mos

Current Experience

Microsoft

Technical Support Engineer

Dec 2025 – Present · 5 mos · Pune District · On-site

Provide advanced technical support for Microsoft Fabric BI, helping enterprise customers resolve complex data and analytics challenges
Troubleshoot issues related to performance, data integration, reporting, and end-to-end BI workflows
Collaborate closely with engineering and product teams to escalate critical issues and drive timely resolutions
Guide customers on best practices for implementing and optimizing Microsoft Fabric and modern BI solutions
Perform root cause analysis and contribute to continuous improvement of product quality and customer experience
Support mission-critical environments, ensuring high availability and reliability for data-driven operations
Working at Microsoft, I focus on delivering impactful solutions, enhancing customer success, and enabling organizations to unlock the full potential of their data.

Microsoft Power BIMicrosoft Fabric BITechnical Support

Teksystems

SQL Database Administrator

Apr 2024 – Oct 2025 · 1 yr 6 mos · Bengaluru · On-site

Worked with Microsoft on Azure database services, providing advanced technical support and contributing to the success of mission-critical cloud workloads.
Supported Microsoft Azure customers across Azure Database for PostgreSQL, Azure Database for MySQL, Azure Database for MariaDB, and Azure Cosmos DB for PostgreSQL
Diagnosed and resolved complex database issues related to performance, connectivity, high availability and migrations
Collaborated closely with Microsoft engineering and product teams to escalate and resolve critical incidents
Guided customers on best practices for deploying, managing, and optimizing Azure-managed database services
Performed root cause analysis and contributed to continuous service improvements and enhanced customer experience
Built strong expertise in Azure cloud database technologies while working directly within the Microsoft ecosystem.

Azure database for MySQLAzure database for PostgreSQLAzure database for MariaDBAzure Cosmos DB for PostgreSQLAzure Database ManagementTechnical Support

Betsol

Cloud Support Associate

Jul 2023 – Mar 2024 · 8 mos · Bengaluru, Karnataka, India · On-site

API TestingKubernetes

Internshala

Data Science Intern

Oct 2022 – Nov 2022 · 1 mo · Remote

● Project Development: Successfully executed a project during the internship.
● Applied Skills: Utilized data science techniques and methodologies.
● Practical Experience: Gained hands-on experience in real-world data analysis.
● Problem Solving: Addressed challenges and applied solutions in a professional setting.