Nov 2024 – Aug 2025 · 9 mos

Nov 2023 – Nov 2024 · 1 yr

• IT Process Improvement:
• Led initiatives to enhance IT processes for improved efficiency and effectiveness. Provided team leadership in driving process improvements.
• End-to-End Process Design for Medical Devices:
• Designed comprehensive end-to-end processes for medical devices to streamline operations. Provided team leadership throughout the design phase.
• Functional Change Management:
• Implemented strategies to improve functional changes across the organization. Provided team leadership to ensure smooth implementation and adaptation.
• Change Management Leadership:
• Spearheaded change management and technical change processes at the organizational level. Provided team leadership to guide teams through change initiatives.

Jul 2023 – Nov 2023 · 4 mos · Bengaluru, Karnataka, India

Apr 2022 – Oct 2023 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Reduction in Process Abuses: Minimized returns and leakages through comprehensive control mechanisms.
• Customer Experience Enhancement:
• Improved processes to enhance customer experience.
• Ensured consistency of information and shared best practices within the team.
• Systems Knowledge and Team Development: Developed systems knowledge and trained the team to enhance their skills and competencies.
• Business Process Design and Improvement: Designed and re-designed business processes, identifying opportunities for improvement.
• Waste and Consistency Analysis: Conducted waste analysis and consistency analysis to identify bottlenecks and areas for improvement.
• Control Mechanisms: Provided inputs on control mechanisms to reduce returns policy abuses and leakages in transit.
• Catalogue Performance Improvement: Identified opportunities and risks in PL brands to improve catalogue performance.

Aug 2021 – Mar 2022 · 7 mos · Bengaluru, Karnataka, India · Hybrid

• I joined on August 2nd, and by August 28th, the manufacturing plant experienced an explosion.
• 1 - Operational Performance and Management
• Control Tower Setup: Established a Control Tower for operations performance and exception management.
• Sales & Operations Planning (S&OP): Streamlined SCM processes.
• Product Lifecycle Management: Managed product lifecycle from B&M to sourcing.
• Production and Printing Operations: Oversaw plant operations related to production and printing.
• Marketplace Operations: Handled Bazaar and Marketplace operations.
• Order Fulfillment & Returns: Optimized warehousing, logistics, dropship, returns (RTO), and returns to vendor (RTV) processes.
• Customer Care / Seller Support: Enhanced customer care and seller support orientation.
• 2 - Knowledge Management Systems (KMS)
• Action Plans and Training: Defined action plans and trained relevant maintenance and production resources.
• Reviewing Existing Systems: Approved designs for internally or externally developed processes and conducted performance and risk mitigation tests.
• Building OPex Systems and Culture: Evaluated new processes for productivity, quality, and cost reduction, leading testing activities.
• 3 - Operational Excellence (OpEx)
• Efficiency and Quality Improvement: Analyzed, proposed, and implemented actions to improve operating efficiency, quality, and productivity.
• Cross-functional Coordination: Coordinated with cross-functional teams to analyze problems, identify solutions, and implement permanent improvements.
• Quality & OpEx Strategy: Communicated and assisted with the implementation of processes aligned with the Quality & Operational Excellence (QOpEx) strategy.
• Root Cause Analysis (RCA): Identified root causes for deviations from the production plan and implemented initiatives to improve future adherence.
• Process Constraint Identification: Identified process constraints and recommended solutions to remove bottlenecks in both the short and long term.

Nov 2020 – Aug 2021 · 9 mos · Gurugram, Haryana, India · On-site

• Focus Areas
• Quality, Experience, Productivity, and Safety:
• Process Re-engineering: Led process excellence programs to design new processes and reengineer existing ones at all levels.
• Cross-Functional Collaboration: Collaborated with key stakeholders to track and report progress against targets.
• Lean Six Sigma Culture: Established processes to facilitate continuous improvement across all verticals.
• Key Metrics and Achievements
• Leakage Rate: Achieved 0.15% leakage from receiving at RPC to receiving at FC/DC.
• Inventory Refinishing: Ensured 5% of inventory required refinishing.
• Q1 Conversion: Attained 90% Q1 conversion rate.
• Throughput: Achieved 97% of planned numbers.
• Leakages to FC: Maintained returns processing leakage at FC >0.5%.
• TAT for Receiving to Dispatch: 95th percentile achieved in 4 days.
• OQC and Audit Errors: Maintained OQC at 0.25% and audit errors at 1.5%.
• Manpower Reduction: Reduced manpower by 10% through TMS and eliminating MP leakages.
• Improvement and Innovation Planning
• Addressed and optimized the following areas:
• RBNR and Undelivered Items
• RRC, CR, and Dispatch Pendency
• Virtual Bin Pendency (Normal and External Flow)
• Compliance and BMI
• Lead Time and 3PL Parameters
• QC and Refinishing Parameters
• STN Parameters, Re-QC, Fresh Inwards
• Customer Interface with 3PL
• MP Pendency, Exception Management, Audit
• Orphans Dispatched

Jul 2019 – Jul 2020 · 1 yr · Pune, Maharashtra, India

• End-to-End Operations Management:
• Managed end-to-end operations, including service fulfillment, external partner scale-up, and launching new cities.
• Created scalable and efficient channels while ensuring high consumer satisfaction.
• Process Improvement:
• Identified new opportunities to improve processes, systems, and product solutions impacting consumer kitchen operations.
• Team Building and Scaling:
• Built and scaled operational and quality teams to drive multiple operational streams across different products and user lifecycles.
• Collaboration with Tech Teams:
• Worked closely with tech teams to enhance overall user and partner experience, delivering high-quality solutions.
• Training and Development:
• Developed and implemented a robust training and development charter, fostering a culture of continuous improvement through regular training and upskilling activities for all team members.
• Process Excellence:
• Drove the process excellence charter, overseeing process design, control, and governance metrics to ensure high-quality operations.
• Operational Workflow Enhancement:
• Defined key requirements for improving operational workflows for both internal and external teams.
• Collaborated with tech/product teams to deliver enhancements within desired timelines and achieve significant impact.
• Business Expansion:
• Launched and scaled business operations to multiple cities, including Bangalore, Mumbai, Hyderabad, and Pune, by the end of the year through collaboration with various stakeholders.

Aug 2018 – Jul 2019 · 11 mos · India · On-site

• Cost Efficiency and Customer Experience:
• Worked efficiently to minimize costs and enhance the city's operational efficiency.
• Reduced delivery times, ensuring a better customer experience.
• Financial Coordination:
• Collaborated with the Finance team to ensure timely DE (Delivery Executive) payouts and availability of DE collateral.
• Service Expansion:
• Facilitated the smooth and rapid expansion of Swiggy/EATFIT services in the West region.
• Monitored new service line operations across PAN India.
• Operational Metrics Improvement:
• Collaborated with city teams to improve operational metrics, reduce cash burn, and increase fleet utilization.
• Handled city operations to streamline processes.
• Partner Engagement:
• Conducted daily enrollments and meetings with partners to foster collaboration and growth.
• Change Management and Quality Assurance:
• Planned and controlled changes, managed quality assurance programs to maintain high standards.
• Technological Research and Budget Management:
• Researched new technologies and alternative methods for improving efficiency.
• Set and reviewed budgets, managed costs, supervised inventory, and oversaw the distribution of goods and facility layout.
• Central Team Collaboration:
• Worked with central teams to reduce cost per order and enhance profitability.

Jul 2015 – Dec 2017 · 2 yrs 5 mos · India · On-site