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Ryan Burch

Director of Engineering

Washington, District of Columbia, United States24 yrs 1 mo experience

Key Highlights

  • Over 23 years of IT leadership experience.
  • Successfully managed a $100M budget for data center expansion.
  • Achieved 20% reduction in operating expenses through cloud migration.
Stackforce AI infers this person is a seasoned IT executive specializing in cybersecurity and cloud infrastructure management.

Contact

Skills

Core Skills

It LeadershipCybersecurityCloud InfrastructureIt OperationsCloud SecurityIt GovernanceDigital TransformationCloud AutomationData Center ManagementIt StrategyService Desk LeadershipIt ManagementService Desk Operations

Other Skills

Business ManagementAgile MethodologiesInfrastructure as code (IaC)DevOpsFinancial ServicesOracle E-Business SuiteManagement ConsultingIT TransformationIT Security PoliciesStrategyStrategic VisionPeople ManagementInformation GovernanceCross-functional Team LeadershipISO 27001

About

With over 23 years of experience in the IT industry, I am a seasoned and versatile leader with a proven track record of planning, executing, and delivering complex and innovative IT solutions that align with organizational goals. I am passionate about empowering teams, streamlining operations, and ensuring high standards of quality, security, and performance in all aspects of IT service delivery. Throughout my career, I have demonstrated the ability to leverage both established and emerging technologies to enhance corporate infrastructure, optimize operational costs, and drive digital transformation. I excel in cloud implementation, cybersecurity, IT operations, and infrastructure management, with a focus on ensuring scalability, resilience, and business continuity. Some of my key achievements include: • Cutting operating expenses by 20% within the first six months at Cogent Communications by migrating internal infrastructure to a cloud IaaS provider, significantly improving disaster recovery capabilities. • Managing a $100M budget for the expansion of two collocated data centers at Oracle, delivering the project on time and $10M under budget, while overseeing international teams and development labs. • Implementing comprehensive information security policies at the International Association of Better Business Bureaus (BBB), establishing an internal security council, and safeguarding systems against cyber threats. I am highly skilled in cloud platforms like AWS, Azure, and Oracle Cloud, as well as in cybersecurity strategies, ERP system integration, and IT service management frameworks like ITIL. My certifications include Oracle Certified Professional (OCP), ITIL v3, and CompTIA Security+, among others. As a vCIO and IT executive, I am committed to transforming IT operations, developing innovative strategies, and fostering collaborative, high-performance teams. I thrive in environments where I can lead organizations through technological change and help them achieve their strategic goals. I am currently seeking new opportunities where I can apply my expertise to create value and drive impactful change. If you are interested in connecting or learning more, feel free to reach out to me at ryan.burch@gmail.com.

Experience

24 yrs 1 mo
Total Experience
2 yrs 6 mos
Average Tenure
1 yr 4 mos
Current Experience

Tdb communications, inc.

Director of Information Technology

Jan 2025Present · 1 yr 4 mos · District of Columbia, United States · Remote

Hypershift technologies

3 roles

Interim Chief Information Officer - Key Energy Services

Jul 2023Sep 2023 · 2 mos

  • Provided executive leadership for enterprise IT strategy, infrastructure modernization, and security operations across multiple business units, unifying siloed teams under standardized processes.
  • Led cross-functional teams to enhance the company’s security posture using Okta, CrowdStrike, Microsoft Defender for Endpoint, and conditional access policies.
  • Established enterprise cybersecurity awareness and training programs, embedding security-first practices across all levels of the organization.
  • Directed IT service delivery enhancements leveraging ITIL best practices, resulting in measurable improvements to SLA compliance and service desk performance.
  • Implemented hybrid cloud solutions to increase scalability, operational agility, and cost efficiency while supporting business continuity objectives.
  • Partnered with C-suite executives to align IT and security strategies with corporate goals, ensuring digital transformation efforts delivered tangible operational benefits.
  • Mentored IT leaders and technical staff, fostering a culture of accountability, innovation, and continuous improvement.
  • Keywords: Cybersecurity Leadership, IT Governance, ITIL, Cloud Security, Digital Transformation, Business Continuity, Incident Response, Enterprise IT Strategy, Security Operations

Vice President, IT Infrastructure / vCIO

Jan 2023Dec 2024 · 1 yr 11 mos

  • Provided strategic leadership for IT infrastructure and service desk operations, ensuring the efficient resolution of technical issues.
  • Led cross-functional teams to enhance the company’s security posture using Zscaler, Cisco SecureConnect, Okta, CrowdStrike, and AzureAD.
  • Spearheaded the development of cybersecurity training programs, aligning compliance goals with business objectives.
  • Directed IT service delivery improvements, leveraging ITIL best practices to increase operational efficiency and user satisfaction.
  • Implemented cloud-based solutions, driving cost optimization, scalability, and enhancing service delivery.
  • Collaborated with C-suite executives to align IT and cybersecurity strategies with business goals, ensuring digital transformation initiatives met corporate objectives.
  • Mentored and supported junior IT staff, cultivating a high-performance team culture focused on professional development and excellence.
  • Keywords: Cybersecurity Leadership, IT Governance, ITIL, Cloud Security, ERP Systems, Service Desk Leadership, Digital Transformation, Cybersecurity Training
Business ManagementAgile MethodologiesInfrastructure as code (IaC)DevOpsFinancial ServicesIT Leadership+34

Interim Director of Technology and Security - Cogent Communications

Jan 2023Jul 2023 · 6 mos

  • Provided strategic leadership for IT infrastructure and service desk operations during a 7-month merger integration, ensuring the efficient resolution of technical issues and zero critical downtime.
  • Led cross-functional teams to enhance the company’s security posture using Zscaler, Cisco SecureConnect, Okta, CrowdStrike, and AzureAD.
  • Developed targeted cybersecurity training programs for technical and non-technical staff, aligning compliance goals with business objectives and improving audit readiness.
  • Directed IT service delivery improvements, leveraging ITIL best practices to increase operational efficiency, reduce MTTR, and elevate user satisfaction scores.
  • Implemented optimized cloud-based solutions to drive cost savings, scalability, and improved disaster recovery capabilities.
  • Collaborated with C-suite executives to align IT and cybersecurity strategies with organizational priorities, ensuring digital transformation initiatives met corporate objectives.
  • Mentored IT staff and service desk leaders through post-merger transition, cultivating a high-performance team culture focused on operational excellence and professional growth.
  • Keywords: Cybersecurity Leadership, IT Governance, ITIL, Cloud Security, SOC/NOC Management, Service Desk Leadership, Digital Transformation, Cybersecurity Training

International association of better business bureaus

Director Information Technology Operations & Security

May 2021Jan 2023 · 1 yr 8 mos

  • Directed all aspects of IT operations and service desk management, ensuring timely resolution of technical issues and efficient support across the organization.
  • Led cybersecurity initiatives, including regular security assessments, penetration testing, and the creation of robust security protocols.
  • Managed the migration of IT infrastructure to AWS, optimizing cloud performance, reducing costs, and enhancing security.
  • Collaborated with senior leadership to align IT and cybersecurity strategies with organizational objectives and regulatory compliance.
  • Enhanced the organization’s disaster recovery and business continuity plans, ensuring resilience against potential cyber threats.
  • Developed and implemented comprehensive cybersecurity training programs, raising awareness and ensuring best practices across the organization.
  • Keywords: Cybersecurity Strategy, IT Operations, AWS Migration, Cloud Security, Penetration Testing, Disaster Recovery, Business Continuity, Service Desk Support
Business ManagementAgile MethodologiesInfrastructure as code (IaC)DevOpsIT LeadershipOracle E-Business Suite+34

Dtc, inc

Chief Information Officer

Jan 2020Mar 2021 · 1 yr 2 mos · Baltimore, Maryland Area

  • Provided leadership for service desk operations, ensuring high-quality IT support and swift resolution of technical issues.
  • Led the implementation of Cloud Service Provider (CSP) and Managed Security Service Provider (MSSP) offerings for healthcare providers, improving compliance and data security.
  • Spearheaded digital transformation initiatives, focusing on ERP system management and cloud integration, driving operational efficiency.
  • Managed IT governance, compliance, and cybersecurity efforts, ensuring alignment with industry regulations and standards.
  • Fostered a culture of continuous improvement, innovation, and collaboration within the IT department.
  • Implemented a comprehensive cybersecurity strategy, improving the organization’s security posture and reducing risk.
  • Mentored IT teams and provided ongoing support for their professional growth and development.
  • Keywords: CIO, Cybersecurity Leadership, IT Governance, Cloud Service Provider, MSSP, Digital Transformation, ERP Systems, Service Desk Leadership, Healthcare IT
Business ManagementAgile MethodologiesFinancial ServicesIT LeadershipManagement ConsultingIT Transformation+30

Oracle

Director, Development Lab Services

Aug 2016Jan 2020 · 3 yrs 5 mos · Columbia, Maryland

  • Managed global service desk and IT support for development and testing infrastructure, ensuring high availability and rapid issue resolution.
  • Led a data center buildout project in New York, saving Oracle $150 million in tax liabilities by leveraging state tax incentives.
  • Implemented cloud-based automation tools, driving cost reductions and improving system performance and scalability.
  • Collaborated with stakeholders to support ERP and SAP integration, ensuring alignment with organizational goals and operational efficiency.
  • Spearheaded continuous improvement initiatives to enhance system reliability and resource utilization across global teams.
  • Mentored junior engineers and IT staff, fostering leadership skills and technical expertise within the team.
  • Keywords: Global IT Leadership, Cloud Automation, Data Center Management, ERP Integration, Service Desk Support, Cybersecurity, Stakeholder Collaboration
Business ManagementAgile MethodologiesFinancial ServicesIT LeadershipManagement ConsultingIT Transformation+31

Meridian home mortgage corporation

IT Director

Oct 2010Aug 2016 · 5 yrs 10 mos · Owings Mills, Maryland

  • Led service desk operations, providing IT support as the company scaled from 30 to over 500 employees.
  • Managed the scalability and reliability of IT infrastructure, maintaining a 95% uptime record during the company’s rapid expansion.
  • Developed and enforced comprehensive cybersecurity policies and disaster recovery solutions, ensuring business continuity and data protection.
  • Directed digital transformation initiatives, modernizing IT systems to enhance operational efficiency and the customer experience.
  • Managed vendor relationships and ensured compliance with regulatory requirements, supporting strategic business objectives.
  • Fostered a culture of collaboration and continuous improvement, driving innovation within the IT department.
  • Keywords: IT Strategy, Service Desk Leadership, Cybersecurity, Disaster Recovery, Vendor Management, Digital Transformation, IT Infrastructure
Business ManagementAgile MethodologiesInfrastructure as code (IaC)DevOpsPoint of Sale (POS) SystemsIT Leadership+37

New age computers

IT Manager

Jul 2007Oct 2010 · 3 yrs 3 mos · Baltimore, Maryland, United States

  • Managed service desk operations and technical support, ensuring rapid and effective resolution of client issues.
  • Developed and implemented tailored IT solutions for clients, focusing on scalability, cybersecurity, and cost-effectiveness.
  • Led the deployment of cybersecurity measures to safeguard client data, ensuring compliance with industry standards.
  • Conducted preventative maintenance on networks, servers, and systems, reducing downtime and improving operational reliability.
  • Negotiated vendor contracts, optimizing service delivery and achieving significant cost savings for clients.
  • Mentored junior technicians and IT staff, fostering skill development and a customer-centric approach to IT support.
  • Keywords: IT Management, Service Desk Operations, Cybersecurity, Vendor Management, Client Support, Technical Solutions
Business ManagementFinancial ServicesIT LeadershipManagement ConsultingIT TransformationIT Security Policies+29

Dunbar

Telecommunications Engineer

May 2005Jul 2007 · 2 yrs 2 mos · Hunt Valley, Maryland, United States · On-site

  • Managed service desk support for telecommunications systems, ensuring the quick resolution of technical issues for internal teams.
  • Designed and implemented VoIP technologies, improving communication capabilities and reducing operational costs.
  • Provided technical support for telecommunications systems, including network maintenance and troubleshooting.
  • Collaborated with security teams to ensure the integrity of communication channels in high-risk environments.
  • Participated in vendor selection and negotiation processes, leading to cost-effective service delivery.
  • Keywords: Telecommunications, VoIP, Network Security, Service Desk Support, System Implementation, Security Collaboration
Management ConsultingPeople ManagementIT Infrastructure ManagementResource PlanningIT IntegrationSolution Architecture+5

Compass systems inc.

Junior Systems Administrator

Apr 2003May 2005 · 2 yrs 1 mo · Baltimore, Maryland, United States · On-site

  • Provided service desk support, troubleshooting hardware and software issues for internal users and ensuring smooth system performance.
  • Assisted with network maintenance, configuring routers, switches, and firewalls to ensure secure and efficient network operations.
  • Participated in system-wide upgrades, patches, and migrations, contributing to improved system security and stability.
  • Collaborated with senior engineers on the deployment of IT solutions, gaining hands-on experience in network and systems administration.
  • Keywords: System Administration, Service Desk Support, Network Maintenance, Technical Support, IT Projects
IT IntegrationSolution ArchitectureLinuxDesktop Support

Radioshack

Repair Technician

Jan 2002Apr 2003 · 1 yr 3 mos · Hanover, Maryland, United States · On-site

  • Provided technical support and service desk repair services for consumer electronics, resolving customer issues through in-store consultations.
  • Diagnosed and repaired a variety of devices, including radios, audio equipment, and small electronics.
  • Assisted customers with product recommendations, providing technical guidance to improve performance and satisfaction.
  • Managed inventory of repair parts and tools, ensuring operational efficiency and cost control.
  • Keywords: Electronics Repair, Customer Service, Service Desk Support, Troubleshooting, Technical Support
IT IntegrationLinuxDesktop Support

Education

University of Phoenix

Bachelor of Science - BS — Computer and Information Sciences and Support Services

Aug 2002Dec 2005

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