Umar Farooque — Operations Associate

👋 Hey there! I’m the guy who spots the one row in the spreadsheet that’s off and the one customer who still feels unheard. My name is Umar Farooque. Starting on the phones at Teleperformance taught me what matters to customers. Today, as a Senior Process Executive, I use that insight to audit workflows, study data, and keep British Gas billing on track. Quick facts⚙️ 4 years in QA, CX, and process fixes📈 Reviewed 100+ content items per month, holding a 90 %+ compliance streak🔍 95 % accuracy on high-pressure escalations🚀 Built checklists that cut handling time for new agents by 12 %🏅 Mechanical Engineer who thinks like an analyst and acts like a coach I enjoy turning scattered information into a story everyone understands—be it a customer, a manager, or a new joiner. Friends call me a “human FAQ,” and I take that as a compliment. Outside work you’ll find me tweaking Excel macros or reading about supply chains—anything that feeds my love for systems that just work. If you’re curious about raising service quality or need a sounding board for a tricky process, let’s talk. Click connect or send a message 📧

Stackforce AI infers this person is a Customer Experience and Quality Assurance specialist in the B2B service industry.

Location: Indore, Madhya Pradesh, India

Experience: 5 yrs 3 mos