Ryan Pierson

Business Analyst

Austin, Texas, United States14 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

15+ years of experience in technical communication.
Expert in creating API and SDK documentation.
Proven track record in leading documentation teams.

Stackforce AI infers this person is a seasoned technical communicator in Fintech and SaaS industries.

Contact

Skills

Core Skills

Technical WritingUser Experience (ux)Project ManagementTechnical PublicationBlogging

Other Skills

AI PromptingFinancial ServicesTeam LeadershipMentoringApplication Programming Interfaces (API)ReadmeTechnical DocumentationJoomla!WordPressGravContent Management SystemsVideo EditingNews WritingAnalytical SkillsZendesk

About

I specialize in turning complex products into clear, accurate developer documentation. With 15+ years of experience across SaaS and fintech, I create API and SDK docs, developer portals, and docs-as-code workflows that improve onboarding and reduce support load. I adapt quickly to new domains and bring experience leading writers and scaling documentation practices.

Experience

14 yrs 10 mos

Total Experience

2 yrs 10 mos

Average Tenure

8 mos

Current Experience

Apex fintech solutions

Senior Technical Writer

Sep 2025 – Present · 8 mos · Austin, Texas, United States · Hybrid

Developed an AI-powered agent for style adherence and proofreading, designed to enhance the content team's eﬃciency by identifying style guide non-compliance in document drafts prior to the editorial review process.
Contributed to the development of a comprehensive corporate style guide utilized across the organization for internal and external written documentation.
Authored documentation intended for development teams, agents, project managers, and prospective clients within finance technology companies.

User Experience (UX)Technical WritingAI PromptingFinancial Services

Khoros

Lead Content Designer

Mar 2020 – Aug 2025 · 5 yrs 5 mos · Austin, Texas, United States · Remote

Owned and authored high-impact content, including REST and GraphQL API docs,
SDK guides, onboarding tutorials, and troubleshooting workflows.
Slashed project completion time by 80% through the implementation of agile
methodologies and eﬀective change management practices.
Led and mentored a team of 4 technical writers, ensuring 100% on-time delivery
through improved documentation planning and peer reviews.
Partnered with senior leadership to prioritize developer experience initiatives,
using data-driven health reports to secure resources for critical documentation
improvements.

Project ManagementTeam LeadershipMentoringApplication Programming Interfaces (API)ReadmeTechnical Writing+1

Episode six

Technical Writer

May 2019 – Feb 2020 · 9 mos · Austin, Texas

Documented over 500 API endpoints for financial software utilized by an
international customer base of financial institutions.
Produced internal documentation for a rapidly growing organization.
Ensured global compliance (GDPR, PCI-DSS) by engineering comprehensive
security documentation for financial institutions across international markets.

The home depot (kforce)

Technical Writer / Software Engineer

Jun 2018 – Apr 2019 · 10 mos · Austin, Texas Area

Modernized internal knowledge sharing by architecting a web-based publishing
pipeline, reducing update latency, and increasing accessibility for 1,000+
engineers.
Led the development of a new web-based publishing method for internal technical
documentation.

Rockettheme

Technical Writer

Apr 2013 – Jun 2018 · 5 yrs 2 mos

Authored detailed technical documentation for over 200 software products and
created primary resources for award-winning open-source projects.
Served as the company’s first and only technical writer in its 15+ year history.

Technical PublicationJoomla!WordPressGravContent Management Systems

Lockergnome

Video Editor and Writer

Apr 2011 – Apr 2013 · 2 yrs · Seattle, WA

Produced over 1,000 pieces of engaging written content focused on technology trends and innovations.
Edited and managed video content distribution for multiple high-traffic YouTube channels and podcasts.
Coordinated live streaming production for Gnomedex, enhancing audience engagement and reach.

Video EditingBlogging