Apr 2023 – Present · 3 yrs 2 mos · Hyderabad, Telangana, India · Hybrid

• Delivered Level 1 and Level 2 network support for ~150 employees across India and U.S. offices
• Worked as part of an IT/network team, managing daily connectivity, user access, and network monitoring tasks.
• Configured and maintained Cisco Catalyst 2960X / 9200 switches for VLAN creation, access & trunk port setup, and port security.
• Supported Cisco ISR 4331 routers for IP configuration, DHCP relay, and static routing during configuration reviews with senior engineers.
• Assisted in managing FortiGate 60F / 100F firewalls, verifying IPSec VPN tunnels, reviewing access policies, and monitoring bandwidth utilization.
• Performed LAN / WAN troubleshooting using ping, traceroute, show ip interface brief, and show interfaces status.
• Supported remote users via FortiClient SSL VPN, diagnosing authentication and routing issues across platforms.
• Collaborated with senior engineers during OSPF and EIGRP verification to improve link failover and route stability.
• Monitored device uptime and link utilization through PRTG and Zabbix, documenting deviations and coordinating with ISPs.
• Liaised with ISP teams for circuit issues, latency, and static IP assignments to ensure service continuity.
• Documented IP addressing, VLAN maps, and configuration changes, maintained updated network topology diagrams.
• Provided on-site support for patching, port tracing, and access-switch replacement activities.
• Improved LAN performance by reorganizing departmental VLAN segmentation.
• Reduced recurring incidents through preventive documentation and port health checks.
• Assisted in migration from Cisco 2960 to 9200 switches with minimal downtime.
• Helped maintain consistent IPSec VPN stability between India and U.S. offices.
• Gained practical exposure to dynamic routing (OSPF/EIGRP) and introductory automation scripts while working alongside senior engineers.