Sachin Kakade

Operations Associate

Mumbai, India7 yrs 3 mos experience
Highly Stable

Key Highlights

  • Certified Lean Six Sigma Black Belt driving process excellence.
  • Proven track record in quality assurance and team leadership.
  • Expert in stakeholder management and operational efficiency.
Stackforce AI infers this person is a Quality Assurance and Process Excellence expert in the BPO industry.

Contact

Skills

Core Skills

LeadershipStakeholder ManagementProject ManagementBusiness Intelligence (bi)Data AnalysisOperational ExcellenceEscalations ManagementCustomer Relationship Management (crm)

Other Skills

Leadership & People ManagementGoogle SheetsConsultingTalent ManagementChange ManagementValue Stream MappingFailure Mode and Effects Analysis (FMEA)Six Sigma Black BeltSoft SkillsTeam ManagementKey Performance IndicatorsService-Level Agreements (SLA)NegotiationProblem SolvingPresentations

About

Certified LSSBB | Driving Process Excellence and Operational Efficiency, Certified Wellness & Resiliency Hero Seasoned Senior Quality Assurance and Team Lead with a track record of dependability and leadership. Key Skills include Consulting, Talent Management, Stakeholder Management, Leadership, Change Management, Project and Program Management, Adaptability and Resilience. Knowledgeable in QA methodology, 7QC Tools with a proven history of reducing escalations to increase the overall quality. Reducing rework and improving employee productivity, Proficient in training new Employees and preparing WBR, MBR plans, and Quality Reports. Dedicated to analyzing and resolving defects. My main Aim is Coaching and Development of Team members & to help them grow. In a nutshell; I’m motivated by the pursuit of operational excellence and enjoy mentoring teams to think critically, solve problems collaboratively, and build a culture of continuous improvement. Let’s connect if you’re passionate about transforming processes, driving efficiency, and achieving excellence through data and discipline.

Experience

7 yrs 3 mos
Total Experience
2 yrs 3 mos
Average Tenure
4 mos
Current Experience

Wipro

Senior Service Manager - Process Excellence

Jan 2026Present · 4 mos · Hybrid

Stakeholder ManagementLeadership & People ManagementLeadership

Tp

Senior Quality Assurance

Mar 2024Dec 2025 · 1 yr 9 mos · Mumbai Metropolitan Region

Business Intelligence (BI)Project Management

Taskus

3 roles

Quality Analyst

Mar 2022Feb 2024 · 1 yr 11 mos

Google SheetsData Analysis

Client Analyst

Apr 2021May 2022 · 1 yr 1 mo

Project ManagementOperational Excellence

Senior Support Analyst

May 2020Apr 2021 · 11 mos

Google SheetsEscalations Management

Teleperformance

Support Analyst

Dec 2018May 2020 · 1 yr 5 mos · Indore, Madhya Pradesh, India · On-site

Customer Relationship Management (CRM)

Education

North Maharashtra University

Bachelor's degree — Mathematics

Jan 2014Jan 2018

Kendriya Vidyalaya

High School/Secondary Certificate Programs

Jan 2000Jan 2014

Alliance Française Strasbourg Europe

FRENCH DELF A2

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