Jun 2020 – Nov 2024 · 4 yrs 5 mos · Bengaluru, Karnataka, India · Hybrid

• Delivered comprehensive data-driven insights and machine learning solutions to optimize Cisco's Customer Experience (CX) business, driving significant revenue growth and operational excellence across global markets.
• Key Responsibilities:**
• Developed advanced analytics frameworks and statistical models to generate actionable insights for customer lifecycle optimization and revenue growth initiatives
• Led cross-functional collaboration with Sales Operations, Customer Success, and Regional teams to implement data-driven strategies for customer engagement and retention
• Designed predictive analytics solutions using machine learning algorithms to identify high-value opportunities and optimize business outcomes
• Created comprehensive customer segmentation models and behavioral analytics to support strategic decision-making processes
• Major Achievements:**
• Generated $100M+ in renewal bookings through strategic organizational growth campaigns, leveraging advanced customer segmentation and predictive modeling techniques
• Delivered $1.7B+ ATR (Advanced Technology Revenue) insights across multiple high-impact projects using sophisticated ML/AI algorithms and statistical analysis
• Led end-to-end implementation of 13+ renewal upsell/cross-sell analytical initiatives, resulting in $150M+ incremental revenue impact through identification of high-propensity customers
• Enabled Regional Renewal Operations to achieve $25M revenue growth (2% Y/Y improvement) by developing customer prioritization models for timely renewal conversions
• Applied associative rule mining techniques to analyze customer purchase patterns in recurring revenue streams, identifying strategic bundling opportunities across Cisco's diverse portfolio offerings
• Technical Expertise:** Machine Learning, Predictive Analytics, Statistical Modeling, Customer Analytics, Revenue Optimization, Data Mining, Business Intelligence

Mar 2019 – Apr 2020 · 1 yr 1 mo · Bangalore · On-site

• Delivered KPI-driven insights that improved decision-making for senior stakeholders, influencing trading, refit, and event-specific strategies across 200+ stores.
• Supported trading and refit store operations, including Merchandising Group Plans (MGP), leading to improved sales planning efficiency and better execution during peak events.
• Increased sales uplift and product availability by optimizing display, stock run-down, and adjacency models, driving a 5–7% improvement in on-shelf availability.
• Automated back-margin allocation by building Alteryx workflows, reducing reporting errors to zero and saving 40+ analyst hours per quarter.
• Achieved a 30% increase in complementary product sales by developing statistically validated product bundling strategies, improving cross-selling effectiveness.

Nov 2015 – Jan 2019 · 3 yrs 2 mos · Bangalore · On-site

• Spearheaded analytics transformation for Fortune 500 clients across retail and logistics, establishing data governance frameworks that institutionalized evidence-based decision making at enterprise scale
• Generated $2.8M+ in documented savings through predictive modeling and optimization solutions, including 85% accurate churn prediction models and supply chain analytics that prevented inventory losses
• Architected real-time BI platforms and executive dashboards using advanced statistical techniques, delivering inventory management systems with 95% precision and promotional effectiveness analysis across 100+ stores
• Established retail analytics center of excellence, developing proprietary methodologies for customer segmentation, demand forecasting, and route optimization that enhanced operational efficiency across global operations
• Collaborated with C-level executives to drive strategic initiatives, managing cross-functional teams while translating complex analytical insights into executable business strategies in fast-paced consulting environments

Jan 2015 – Jun 2015 · 5 mos · Mumbai Metropolitan Region

• Developed a process for recovery of sulphur from waste slag sulphur
• Worked on controlling the emission and pollution effect of Hydrogen Sulphide and Carbon Di-sulphide
• Research on methods of brine purification and sulphate removal from brine used for caustic production in Chlor-Alkali Process

Dec 2013 – Jan 2014 · 1 mo · Dhanbad-Ranchi Area

• Part of the CCL technical team (Quality Control Management) which was given the task of checking quality of coal using Proximate Analysis and grading coal on the basis of calorific value of Coal from different mines under CCL

May 2013 – Jul 2013 · 2 mos · Bokaro, Jharkhand, India

• Gained exposure to various industrial production and measurement techniques in Iron and Steel Industries.
• Studied various chemical operations in Coke Oven and By-Product Plant. Learned the working of industrial ovens, distillation towers, decanter, centrifuges and biological waste water treatment in detail.