Sachin Sharma

Product Manager

Bengaluru, Karnataka, India5 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Improved upgrade success rate by 6.5% through targeted defect remediation.
Reduced over 700 support cases, saving $185K+ quarterly.
Strong command of communication and troubleshooting skills.

Stackforce AI infers this person is a SaaS Product Manager with strong analytical and troubleshooting capabilities.

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Skills

Core Skills

Product ManagementCross-functional Coordination

Other Skills

Design DocumentsAnalytical SkillsCreative Problem SolvingBug TrackingTechnical LeadershipTechnical DocumentationCustomer SatisfactionCommunicationProblem SolvingResolving IssuesReliability EngineeringProduct SupportRemediationServiceabilityUser Experience (UX)

About

I have a good command on communication skills with high confidence on my Troubleshooting skills as well, I want to keep learning further and grow in a challenging environment

Experience

5 yrs 9 mos

Total Experience

5 yrs 9 mos

Average Tenure

5 yrs 9 mos

Current Experience

Nutanix

5 roles

Product Manager

Mar 2026 – Present · 2 mos

Senior Product Serviceability Engineer

Promoted

Aug 2022 – Mar 2026 · 3 yrs 7 mos

Created data visualizations and trend dashboards to communicate insights to Support, Engineering, and Product Management, enabling informed prioritization and decision-making.
Drove data-driven analysis of Prism Central upgrade failures, improving upgrade success rate by 6.5% through targeted defect identification and remediation.
Delivered measurable business impact by reducing over 700 support cases, resulting in an estimated $185K+ quarterly support cost reduction.
Identified and prioritized top customer-impacting defects using field data, reducing customer-found defects by 35% (from 40 to 26).
Drove cross-functional defect prioritization between Support, Engineering, and Product Management, tracking critical and deferred issues to closure while balancing
customer impact, engineering effort, and release timelines.
Participated in PRD reviews and collaborated on developing troubleshooting guides and support readiness materials.
Collaborated with Product Management and Engineering to embed serviceability requirements early in the New Product Introduction (NPI) cycle and across existing software product lines.