SAHIL ARORA

DevOps Engineer

Gurugram, Haryana, India5 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Cisco Unified Communications technologies.
Proven track record in troubleshooting and technical support.
Hands-on experience with voice gateway protocols.

Stackforce AI infers this person is a Telecommunications professional with strong expertise in technical support and voice gateway technologies.

Contact

Skills

Core Skills

Cisco Unified Communications Manager (cucm)Technical SupportCisco EnvironmentVoice Gateway Troubleshooting

Other Skills

Debug analysisGatewayPccecuicrogger

About

To acquire more knowledge as new technologies comes in and apply the same in my carrer and grow along with the organization. Working with the implementation team for Contact Centre || PCCE|| A part of the Multi-Service Team ( Gateway ) to provide the end to end support to global customers to provide them the resolution in break and fix the environment. Taking care of the new sites , troubleshooting of Voice Gateways and Protocols like SIP, MGCP , H323.

Experience

5 yrs 9 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 9 mos

Current Experience

Vis networks

Telecom engineer

Sep 2021 – Present · 4 yrs 9 mos · Gurugram, Haryana, India · On-site

Deployed as an ON-SITE Engineer for Iffco Tokio General Insurance company .
Proving technical support for CISCO environment resolving issues related to Downtime and configurations related issues.
Understanding the Customer requirement and creating new call flow in ICM and create new campaigns.
Resolving the customer issue related to finesse, CUIC reporting,IP Device ensures the smooth functionality.
Troubleshooting the outbound dialer issue,identifying and resolving root causes to maintain outbound call operations.
Collecting and analyzed debug cross multiple Platforms including/CUCM
/CVP/Rogger/PG levering technical expertise to diagnose and address the issue effectively.
Hands on experience with the Application such as Calabrio recording server and Reporting server, Cisco Jabber.
Managing the extension creation for new agents and administer the smart Licensing.
Understanding of LAN/ WAN/ voip technology.
Managing PRI/SIP service and working with service providers to ensure.

PccecuicCisco Unified Communications Manager (CUCM)roggerTechnical Support

Capgemini

Network Engineer

Sep 2020 – Sep 2021 · 1 yr · Gurugram, Haryana, India · On-site

Associate Network engineer with Capgemini ( formally Aricent)
Part of the Multi-Service Team to provide the end support to global customers to provide them the Resolution in break and fix the environment.
Troubleshooting of the Voice Gateway , SIP ,MGCP, H323.

GatewayVoice Gateway Troubleshooting

Bharat heavy electricals limited

Graduate Trainee

May 2019 – Jul 2019 · 2 mos · Noida, Uttar Pradesh, India

Worked on the Control System and Instrumentation in Thermal power plant.
Sequence control CEP using Auto Card.
Interpretation of Binary Control Schemes
Study of the PID Controller ( Proportional Integral Derivative )
Back Washing treatment

Bharat electronics limited

Graduate Trainee

May 2018 – Jul 2018 · 2 mos · Ghaziabad, Uttar Pradesh, India

Department - RADAR
Worked on the Single Board Computer ( S.B.C) for Identification Friend or Foe ( IFF) and learned about
various components.
#FPGA /SPARTAN
#WATCHDOG TIMER
#VME CONNECTORA
Hands on training on testing on the S.B.C cars testing and checking the connectivity in the S.B.C Cards.
Medium Range Surface to Air - Missile ( MRSAM)