Sai Tulasi

Customer Success Manager

Visakhapatnam, Andhra Pradesh, India10 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in client development and sales growth.
  • Strong leadership and team management skills.
  • Expertise in customer service and strategic planning.
Stackforce AI infers this person is a Customer Success Manager with a focus on client relations in the Education sector.

Contact

Skills

Core Skills

Team ManagementCustomer Service

Other Skills

ManagementLeadershipStrategic PlanningMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordRecruitingResearch

Experience

10 yrs
Total Experience
2 yrs 7 mos
Average Tenure
4 yrs 2 mos
Current Experience

Career break

Full-time parenting

Apr 2022Present · 4 yrs 2 mos · Visakhapatnam, Andhra Pradesh

Codeyoung

Customer Success Manager

Jan 2021Apr 2022 · 1 yr 3 mos · Bangalore Urban, Karnataka, India

Aakash educational services limited

Operations Specialist

Jul 2019Jan 2021 · 1 yr 6 mos · Visakhapatnam, Andhra Pradesh, India

Manipal global education services

sr counsellor

Jan 2019Jul 2019 · 6 mos · bangalore

Think & learn pvt. ltd. (byju's)

Team Leader

Jun 2016Dec 2019 · 3 yrs 6 mos · Hyderabad Area, India

  • Developing new clients and negotiating with them for securing profitable business.
  • Forecasting sales targets and executing them in a given time frame thus enhancing client.
  • Handle Presentations, Product demos, and interaction with all key people and convince them implicitly, closing the case keeping all the major aspects in front and increased sales growth.
  • Planning & Developing and appointing new business partners to expand product reach in the market and working in close interaction with the clients to assist them in promoting the product.
  • Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
  • Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
  • Planning, developing and implementing effective marketing communication campaigns.
  • Understanding the product and customer profile and write thorough specs for each.
  • Monitoring ongoing campaign spends against the budget, keeping accurate records and highlighting where variances occur.
Team ManagementManagementCustomer ServiceLeadershipStrategic Planning

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