Saket Srijan

Business Analyst

Bengaluru, Karnataka, India4 yrs 6 mos experience

Key Highlights

  • Experienced in managing IT infrastructure for financial services.
  • Proficient in customer analysis and solution documentation.
  • Skilled in project management and team guidance.
Stackforce AI infers this person is a SaaS professional with strong skills in IT infrastructure and customer support.

Contact

LinkedIn

Skills

Core Skills

Project ManagementCustomer SupportProduct AnalysisCritical Thinking

Other Skills

Account ManagementAnalytical SkillsBusiness Intelligence (BI)Cascading Style Sheets (CSS)Case StudiesCisco Call ManagerCommunicationCreative Problem SolvingCustomer SatisfactionCustomer analysisData AnalysisData AnalyticsDocumentationEXCELEngineering

Experience

4 yrs 6 mos
Total Experience
2 yrs 8 mos
Average Tenure
1 yr 10 mos
Current Experience

Amazon pay india

Business Analyst

Aug 2024 – Present · 1 yr 10 mos · Bengaluru, Karnataka, India

Yenmo (yc w24)

Business And Operations

Mar 2024 – Apr 2024 · 1 mo · Bengaluru, Karnataka, India · On-site

Nextleap

APM Fellow

Oct 2021 – Nov 2021 · 1 mo

  • Analyzed Meesho's customers pain point through surveys,
  • reviews, and user interviews to get to the root of the
  • problem
  • Documented possible solutions to address the issues
  • supported by wireframes and a no-code tool demonstration.
  • Identified success metrics and potential pitfalls in the
  • solutions with ways to mitigate them.

Wipro

Project Engineer

Jul 2021 – Mar 2024 · 2 yrs 8 mos · Bengaluru, Karnataka, India

  • Oversaw clients IT infrastructure as part of Wipro's B2B SaaS
  • offering with Ujjivan Small Finance Bank .
  • Set up new on-prem servers for clients customer support unit.
  • Managed, monitored and configured around 250 windows
  • computers in a network for the client to have seamless
  • experience.
  • Configured LAN networks, application support for end users
  • Monitored, maintained, created reports of voice IP servers of
  • customer support unit
  • Working well independently and on a team to address
  • client's ad-hoc and planned requirements.
  • Managing a team of 6 and helping/guiding them to
  • understand the whole process.
IT infrastructure managementserver setupnetwork configurationreportingvoice IP server monitoringProject Management+1

Education

Haldia Institute of Technology

Bachelor of Technology - BTech — electronics and instrumentation

Jan 2017 – Jan 2021

B.D. Public School

Jan 2015 – Jan 2017

St. Paul's High School

Jan 2002 – Jan 2015

Stackforce found 100+ more professionals with Project Management & Customer Support

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