Sam H.

Operations Associate

Washington, District of Columbia, United States17 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led multiple scrum teams in a government IT project.
Managed contracts exceeding $8 million annually.
Oversaw the development of critical disaster preparedness systems.

Stackforce AI infers this person is a Government Administration IT Program Manager with expertise in system engineering and project management.

Contact

Skills

Core Skills

It Service ManagementProject ManagementIt Program ManagementEnterprise Architecture

Other Skills

ScrumAgile MethodologiesCyber SecurityInfrastructureGovernanceIntegrationContract ManagementTechnical ConsultingBudget MonitoringTechnical Reference Model ManagementSoftware AnalysisSharePointBusiness ProcessAnalytical SkillsIT Strategy

About

Experienced Information Technology Program Manager with a demonstrated history of working in the government administration industry. Skilled in Business Process, Analytical Skills, Government, IT Service Management, and IT Strategy. Strong program and project management professional with a Master of Science (MS) focused in Technology Systems Management from University of Maryland University College.

Experience

17 yrs 3 mos

Total Experience

8 yrs 7 mos

Average Tenure

8 yrs 10 mos

Current Experience

Dhs/fema national flood insurance program

Information Technology Supervisor

Jul 2017 – Present · 8 yrs 10 mos · Washington DC-Baltimore Area

System Engineer with the National Flood Insurance Program. System owner of the DHS/FEMA Pivot system. Pivot is the system of record for the NFIP validating 5 million customers flood insurance policies and claims. Pivot utilizes the SAFe methodology to manage 13 scrum teams that maintain over fifteen modules and six major applications. . I am the product owner for four of the scrum teams overseeing : cyber security, infrastructure/integration, governance, and interfaces/authentication.
Pivot met its initial operating capability in March 2018 and then completed its procurement by meeting DHS ADE-3 gate to move to Operations and Maintenance on time and under budget on September 30, 2020.
Cyber security: Oversee the work of three full time ISSO's and a small SOC team who are embedded within each application team, ATO reviews, audits, and technology analysis. Worked with the DHS operational test agents to successfully pass three cooperative vulnerability penetration assessments, two cyber table tops, and an adversarial assessment. Work also included building out Datadog and Splunk for system health and security monitoring.
Infrastructure: Responsible for helping oversee the design and development of the infrastructure and security of the overall system. This includes reviewing VLAN configuration, VM setup, security tools, DNS work, and the CI/CD pipeline and its tools. The systems platform and integration teams are currently planning the upgrade to OpenShift 4.6 & CoreOS. The application teams and DevOps engineers are working to break down applications into microservices and automate more testing in the CI/CD pipeline to allow for more deployments.
Product owner for Pivot's interfaces and authentication team which is responsible for authenticating external and internal users. The team ensures multi-factor authentication for insurance companies and state emergency managers and single-sign-on for internal staff and contractors.

ScrumAgile MethodologiesIT Service ManagementCyber SecurityInfrastructureGovernance+2

Dhs/fema national preparedness directorate

2 roles

IT Program Manager

Jun 2013 – Jul 2017 · 4 yrs 1 mo

PROVIDES INFORMATION TECHNOLOGY MANAGEMENT for the Division's technology requirements including; Web based Registration System, Webinars, Website management, contract management, and serves as technical consultant to the division. Is the Contracting Officers Representative for six contracts and the technical/program monitor for six other IT contracts.
SERVE'S AS THE SYSTEM OWNER/PROJECT MANAGER FOR TWO SYSTEMS. Develops goals and objectives for both systems and directs the work of numerous contractors to accomplish the goals and objectives. Evaluates the quality of the work and reviews metrics to ensure it meets the requirements of the division.
DHS CONTRACTING OFFICER'S REPRESENTATIVE LEVEL III for six contracts valued at over $8 million per year. Four contracts are time and material and two others are firm fixed price. These contracts support research for the division as well as office support and special projects. Technical/program monitor for another six IT contracts totaling near $1.3 million. Monitor contract budgets for over and under burn. Monitor division spend plan to ensure funds available for contracts.
Oversees the work of contracts which provide a wide array of services and products to the division. Products include scientific research of protective actions during disasters that result in how to prepare guides that are used by U.S. citizens to prepare prior to a disaster. The contract also produces playbooks which give guidance on how to conduct exercises and drills for individuals and organizations at the local and state level. The contract also conducts evaluations to determine whether the materials are having the desired outcome of making citizens more prepared and resilient. As COR, I review all major projects and tasks to ensure they are within scope and within budget. I work with the federal program managers to ensure that the products are high quality and that they meet the objectives of the task.

IT Program ManagementContract ManagementTechnical ConsultingBudget MonitoringProject Management

Enterprise Architect

Feb 2009 – Jun 2013 · 4 yrs 4 mos

I was responsible for managing the technical reference model (TRM). This included reviewing new software and hardware requests, coordianting with IT Security, Infrastructure, and 508 compliance etc.. I also coordinate adding new software to the TRM with DHS Enterprise Architecture.
I worked with several contractors to analyze and update the TRM. We removed outdated and unused software and updated names to reflect the current manufacturers. We also eliminated duplications within the TRM.
The contractors and I also worked on creating a more friendly and usable EA webpage for searching the TRM using SharePoint.
Feb 2009 - June 2010
Worked under a senior modeling architect using Troux Architect. I collected data, formatted the data, and imported it into the architect tool.

Enterprise ArchitectureTechnical Reference Model ManagementSoftware AnalysisSharePointProject Management