Jan 2024 – Sep 2024 · 8 mos · Greater London, England, United Kingdom · Hybrid

Jul 2020 – Aug 2021 · 1 yr 1 mo

• Working on behalf of the NHS supporting the Test and Trace programme, contacting individuals who have been in contact with confirmed cases of Covid 19.
• Successfully using excellent communication and interpersonal skills to ensure they receive the correct advice regarding testing and self-isolation.
• Demonstrating a high level of empathy and emotional intelligence when delivering information that contacts may find difficult, frustrating or inconvenient.
• Proactively ensuring that my knowledge regarding the latest information and guidelines is up to date at all times, so I can deliver the most effective advice and provide detailed and helpful answers to any questions/queries that contacts may have.
• Left in October 2020 to continue my final year studies at University, however returned upon completion of these in June 2021.

Jul 2020 – Aug 2020 · 1 mo

• A 4-week virtual internship experience within Global Employer Service due to the company not being able to offer their regular Summer Vacation Scheme as a result of Covid 19.
• Participated in a business challenge, helping to develop a solution to a real-life business problem which we presented back to senior leaders, achieving 1st place.
• Attended weekly meetings with mentors to discuss the skills required to be successful within this sector and how I can proactively develop these throughout the programme and during my academic studies and other experiences.
• Successfully participated in a range of workshops, including those focused on Business Chemistry, Personal Branding, and the importance of Diversity and Inclusion.
• Following successful completion of the scheme, I received an offer for a graduate role within the Global Mobility team.

Sep 2018 – Dec 2018 · 3 mos · Newcastle Upon Tyne, England, United Kingdom

• Working as a Customer Service Supervisor across 2 stores in the Newcastle area:
• Efficiently serving customers using excellent communication skills in a fast-paced environment.
• Taking bets from customers and translating them into the company’s systems, often handling large sums of money.
• Competently managing unsettle and disputed bets from customers.
• Using excellent organisation skills, ensuring that the store's advertisements and resources are always up to date.

Apr 2018 – Apr 2018 · 0 mo · Leatherhead, England, United Kingdom

• Participated in an insight programme designed to provide an insight into the FMCG industry and the HR stream.
• Attended networking events and talks with current graduates and senior leaders within the business.
• Collaborated with other participants to develop solutions to a variety of business problems, presenting our proposals to senior leaders.
• Attended an Assessment Centre on the final day of the programme and was offered a place on the 2019 Industrial Placement programme for the Human Resources function.

Sep 2014 – Sep 2018 · 4 yrs · Dorking

• Working on the Customer Service Help Desk:
• Using excellent communication and interpersonal skills to assist customers with all their queries, ranging from product availability to home deliveries.
• Efficiently organising services such as equipment hire, order collection, and dry cleaning.
• Promoted to a Customer Service supervisor, coordinating a team of cashiers and proactively dealing with all escalated problems, ensuring an effective solution was found where all parties were satisfied.
• Proactively assisting on the shop floor when needed on checkouts, with trolley replenishment and stock replenishment.
• Officially left in September 2017, however was invited to return to work on a seasonal contract in the Christmas and summer periods inbetween my studies at University.