Apr 2021 – Apr 2022 · 1 yr · Remote/Vancouver, BC

• After choosing to leave the Canadian business (due to their acquisition by a Telco), Babylon US reached out to me to support during a period of rapid expansion for a 1-year contract role:
• Some highlights:
• Recruited 58 full-time roles from April 2021 - December 2021 (Clinical Operations, Management, Registered Nurses, Travel Nurses, Social Workers, Dieticians, Community Health Workers, Outreach Workers)
• Onboarding and training 7 new recruitment team members – including the new Global Head of TA and Director of Clinical Recruiting. I helped them get acquainted with systems and processes and using Lever ATS to hire at scale.
• Built recruitment processes and implemented interview kits for all positions
• Saved over $550,000 in agency fees
• Achieved less than 5% attrition for clinical operations roles
• Offer to acceptance for 2021 at 87%
• Advised on physician recruitment (50-state network, credentialing, recruitment and retention)
• Lever ATS super user/trainer for the team
• Babylon (bought by eMed in 2023) was a global digital healthcare and AI startup that raised $1.2 billion across 8 funding rounds. At its peak, with 2,000+ employees, its app and services covered 24 million beneficiaries in 15 countries.

Nov 2018 – Jan 2021 · 2 yrs 2 mos · Greater Vancouver Metropolitan Area

• This was the BEST position I've had to date.
• Babylon was a UK-based digital healthcare and AI startup with a mission to provide accessible and affordable healthcare to all, using a "digital-first" model.
• I helped them launch their operations in Canada and the US.
• Some highlights:
• Reported to the Managing Director and Medical Director – led recruitment in Canada, and supported the US and UK with global recruitment initiatives.
• One of five Leads (Managers) who reported to the Managing Director (Canada)
• Managed the Canadian talent team which, at its peak, consisted of 3 Senior Recruiters and 2 Associates. Offer to acceptance team average at 76% over 2 years; 87% personal offer acceptance.
• Launched Babylon’s operations in Canada and recruited over 500 clinical and non-clinical staff in 24 months (434 in 2020) across British Columbia, Alberta, Saskatchewan, Ontario and Quebec. This team enabled over 24M Canadians to access a family physician, at no cost to them.
• Selected as the interim US Talent Acquisition Lead (August 2019-January 2020) to help build the recruitment function and recruit providers for Babylon's US 2020 go-live. Hired and trained the US Clinical Talent Acquisition Lead.
• Built the Canadian recruitment team and function from the ground up and achieved the highest retention across Babylon Global for physicians and Clinical Operations (<15% quarterly attrition).
• Recruited for the following positions: Managing Director, Associate Medical Directors, Family Physicians (over 300), Clinical Operations (over 150), Finance Lead, IT Lead, Business Analyst, Project Managers, Nurse Practitioners, Product Management Lead, Quality & Governance, Privacy & Compliance, Director of Partnerships.
• $0 external agency spend for 2 years (estimated >$1.2M in savings)
• Used Lever ATS
• I chose to leave this position due to TELUS' increasing involvement in the Canadian public healthcare system.

Oct 2017 – Jun 2018 · 8 mos · Greater Vancouver Metropolitan Area

• This was my 1st internal recruitment role (thank you Jody for the referral!)
• I joined to support a Talent Lead but she quit within 3 weeks of me starting.
• I became the sole Recruiter/Talent person for a 60-person company that had just created the world first consumer blockchain product (CryptoKitties) and after going viral secured $12M in funding from Andreessen Horowitz.
• Almost overnight, my requisitions went from 6 to 60+.
• Coming from the agency world and a break from recruiting, I ate humble pie every day for 9 months.
• I realized blockchain wasn't for me (even though I loved the team).
• So I grew the recruiting and HR team first then bid a fond farewell.
• Some highlights:
• Led all recruitment efforts and talent initiatives for 6 months, helping grow the team from 60 to >90.
• Grew the Talent team from one (myself) to five team members (hired a Talent Coordinator, Talent Marketing Coordinator, Lead Technical Recruiter and HR Director).
• Created and implemented new talent initiatives including objective interview training, job advert creation, talent standardization processes, diversity and inclusion awareness, and more.
• Partnered with leaders from Engineering, Product, Design, Marketing, and Operations to recruit key members including Head of Revenue, VP of Product, VP of Ops, HR Director, Technical Recruiter, Sr. DevOps, Sr. Game Designer, Executive Assistant(s), and more.
• Used Greenhouse ATS
• Based in Vancouver, Axiom Zen is a tech company and award-winning venture studio that creates and builds other startups. The team specializes in creating products using emerging technology such as Blockchain, AR/VR, AI). Reported directly to the COO and was responsible for leading all talent efforts for each individual company – Axiom Zen (parent company), DapperLabs/CryptoKitties (product/company) and ZenHub (product/company).
• I'd highly recommend Axiom Zen as an employer (Hi Roham, Sam and Gita!) https://www.axiomzen.co/careers

Mar 2016 – Present · 10 yrs 2 mos · Scotland, United Kingdom · Remote

• After recruiting for global tech and healthcare companies in North America for ~10 years, I now help professionals with résumé reviews, rewrites and salary negotiations. I also provide outplacement support for companies experiencing downsizing.
• To date, I've worked with 800+ clients with $1M+ extra negotiated in salaries – visit samstruan.com for testimonials and more info.
• This year, I've also worked with 10+ online coaches/consultants to help them grow their LinkedIn brand and online businesses. Favikon ranked me as a top 1% LinkedIn creator.

Feb 2015 – Feb 2016 · 1 yr · Vancouver, BC

• Steve MacIntyre saved me after a downsizing and merging of offices at Holloway/Adecco, he referred me to a contact of his at Talentcor/Agilus.
• Talentcor Pro (now Agilus) was a division of Design Group Staffing Inc., a platinum member of Canada's 50 Best Managed Companies for the past 15 years, and an ISO 9001 certified company. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employed over 300 recruitment professionals across 17 offices (Circa 2015).
• Some highlights:
• Created, designed and delivered a 2-hour headhunting seminar for clients and prospects, totalling 30 participants in under a month, resulting in multiple new "job orders".
• Closed 2 six-figure roles for a major national account (The 3M Company), including one on my last day
• Brought in a major client in my last week, resulting in $40,000 of billings (two orders)
• Used Bullhorn ATS
• I left this position to pursue full-time education at BCIT.
• Reported to the Branch Manager - Kristy Pennock - I was responsible for mid-senior level searches and specialized in headhunting Business Development, Sales and Marketing professionals. I left in February 2016 to pursue a full-time certificate at BCIT.

Jul 2013 – Dec 2014 · 1 yr 5 mos · Greater Vancouver Metropolitan Area

• My first recruitment job where I started as a temporary, part-time receptionist.
• I hustled and tried to learn as much as I could from the experienced recruiters around me.
• 8 months in, I was promoted to a full-time recruiter (real example of "the hidden job market")
• I was thurst into the world of interviewing candidates who had years, if not decades, more experience than me.
• Somehow, I started making placements, including a Director-level role in my first few months (Thank you Steve MacIntyre for giving me that chance to work with you).
• Holloway Schulz & Partners (rebranded as Adecco Professional in 2015) was the executive recruitment division of Adecco in Vancouver. I reported to the Managing Director and specialised in executive searches for Business Development, Sales and Marketing professionals.
• Some highlights:
• Promoted to Executive Placement Consultant within 8 months
• Billed an average of $10,000/month in my first 8 months as a recruiter
• Consistently conducted 10-15 interviews per week
• Used SmartSheets and Bullhorn ATS

Nov 2012 – Dec 2012 · 1 mo · Vancouver, Canada area

• I educated. I downward dogged. I sweated. I bid a fond farewell.

Sep 2010 – Jul 2013 · 2 yrs 10 mos · Vancouver, BC & Glasgow, Scotland

• My last name used to be "Sung".
• I am Sam Sung who worked for Apple.
• I was a Specialist at Apple Buchanan Street (Glasgow, Scotland) and Apple Pacific Centre (Vancouver, BC).
• I would highly recommend working for Apple – made some life-long friends and they treat their staff well.
• Go Tim! 🏳️‍🌈