Oct 2025 – Feb 2026 · 4 mos · Delhi, India · On-site

• Led end-to-end HR operations for a fast-growing travel company, partnering directly with founders to build scalable people systems aligned with business growth.
• In a short tenure, established the organization’s complete HR policy framework and SOP architecture, designed to protect employee benefits, strengthen job security, and formalize governance standards. Built structured processes for hiring, onboarding, performance management, disciplinary actions, and exits.
• Developed a functional in-house HRMS prototype to centralize employee records, attendance, leave tracking, and performance data — significantly reducing reliance on recurring third-party software costs. Automated attendance, payroll inputs, and documentation workflows using low-code and AI-enabled tools.
• Designed and implemented an AI-powered interview automation flow, including AI calling for initial screening and structured shortlisting, reducing hiring turnaround time by approximately 45% while eliminating expensive external automation subscriptions.
• Built competency-based hiring frameworks and structured evaluation matrices to improve selection quality and workforce planning accuracy. Advised leadership on org design, manpower forecasting, and role gap analysis aligned with expansion goals.
• Restructured and redesigned the sales incentive policy to create transparent, performance-linked reward visibility. Aligned targets, payout mechanisms, and earning potential to improve clarity, motivation, and revenue alignment.
• Served as primary POC for employee relations, engagement, and workplace support. Introduced structured feedback touchpoints and reporting dashboards to enable data-driven HR insights for leadership.
• Focused on building long-term HR infrastructure by combining governance, automation, analytics, and people-first leadership within a high-growth environment.

Apr 2024 – Jul 2025 · 1 yr 3 mos · Kolkata, West Bengal, India · On-site

• Led in end-to-end recruitment, including job posting, applicant screening, conducting interviews, and selecting qualified candidates.
• Coordinated onboarding processes for new hires, ensuring smooth integration into the organization.
• Supported team management and team-building initiatives to enhance productivity and collaboration.
• Maintained high motivation levels among interns through engagement activities and regular communication.
• Organized and maintained employee records and employment forms, ensuring compliance with company policies and labor regulations.
• Partnered with senior HR staff to support recruitment strategies and workforce planning.

Jul 2023 – Sep 2023 · 2 mos

• Promoted from Flex Management to lead payroll and workforce compliance for 4 Amazon marketplaces (US, CA, AU, UK).
• Oversaw accurate daily payments to Flex delivery partners using systems such as Dollar Glass for slot-time and overtime calculations.
• Managed onboarding and offboarding of delivery partners, ensuring policy compliance and operational readiness.
• Resolved payment disputes, customer complaints (Cx), and Do Not Receive (DNR) cases, ensuring fair treatment and adherence to labor guidelines.
• Monitored partner performance metrics and behavior-related issues, escalating as needed.
• Acted as a virtual HR point of contact for global gig workforce, ensuring partner satisfaction and compliance with marketplace-specific regulations.

Jul 2023 – Sep 2023 · 2 mos

• Promoted from Flex Management to lead payroll and workforce compliance across 4 marketplaces (US, CA, AU, UK).
• Oversaw daily payments to delivery partners using Dollar Glass.
• Managed onboarding and offboarding of Flex partners.
• Resolved payment disputes, customer complaints (Cx), and DNR cases.
• Monitored partner performance and behavior issues.
• Acted as virtual HR point of contact for global gig workforce.

Apr 2023 – Jul 2023 · 3 mos

• Promoted from SME to manage Amazon Flex operations across four marketplaces (US, CA, AU, UK), overseeing hundreds of independent delivery partners.
• Key Achievements & Responsibilities:
• Served as the primary point of contact for Flex delivery partners, resolving operational concerns and slot scheduling issues.
• Managed shift allocation, availability monitoring, and performance tracking for gig workers.
• Conducted virtual onboarding and orientation for new Flex agents, ensuring smooth integration into Amazon’s processes.
• Collaborated with cross-functional teams to address compliance, performance, and policy-related matters.
• Applied HR principles to workforce management, ensuring partner satisfaction and adherence to company guidelines.

Jul 2021 – Dec 2022 · 1 yr 5 mos · Kolkata, West Bengal, India · On-site

• Spearheaded HR initiatives and strategies to align with organizational goals and improve employee
• satisfaction.
• Managed recruitment and onboarding processes, ensuring a smooth integration of new hires into the
• company culture.
• Developed and implemented HR policies and procedures to foster a professional and supportive work
• environment.
• Provided expert guidance and support to employees and management on HR-related issues, including
• performance management and career development.
• Fostered strong relationships with team members through effective communication and a collaborative
• approach to problem-solving.
• Demonstrated dedication, professionalism, and a thorough understanding of HR functions,
• contributing significantly to the company's success.
• Key Achievements:
• Enhanced employee engagement through targeted initiatives, leading to a more motivated and
• productive workforce.
• Played a pivotal role in streamlining HR processes, improving efficiency and effectiveness within the
• department.