Samjana Rai

Project Manager

Bengaluru, Karnataka, India19 yrs 4 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in Lean Six Sigma and Agile frameworks.
Proven track record in delivering high-impact programs.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a Project Management expert in the SaaS industry with a focus on operational excellence.

Contact

Skills

Core Skills

Project ManagementOperations Management

Other Skills

Artificial Intelligence (AI)Business AnalysisBusiness DevelopmentBusiness ProcessBusiness Process ImprovementBusiness StrategyCRMChange ManagementClimate NeutralCoaching & MentoringComplianceCoordinationCorporate GovernanceCorporate StrategyCross Functional Team

About

As a dynamic Project Program Manager, I excel at transforming strategic visions into actionable initiatives that drive measurable business outcomes while cultivating seamless collaboration across diverse, cross-functional teams. My proven expertise in orchestrating multiple complex projects and proactively mitigating risks ensures consistent delivery of high-impact programs-on schedule and aligned with organizational priorities. Harnessing the power of Lean Six Sigma and Agile frameworks, I innovate and refine processes to maximize efficiency and elevate quality, enabling teams to swiftly adapt to shifting market and business landscapes. My strategic mindset and transparent stakeholder communication have been instrumental in unlocking superior project performance and delivering sustained value. I have a track record of leading transformative programs that not only achieve operational excellence but also accelerate growth and competitive advantage. Thriving in fast-evolving environments, I leverage my capabilities in resource optimization, continuous improvement, and visionary leadership to solve complex challenges and champion innovation at every stage.

Experience

19 yrs 4 mos

Total Experience

9 yrs 8 mos

Average Tenure

16 yrs 6 mos

Current Experience

Hewlett packard enterprise

6 roles

Quality Program/ Project Manager ( Voice of Customer)

May 2024 – Present · 2 yrs 1 mo

Quality Program/ Project Manager (Customer Experience, Center of Excellence)

Nov 2022 – May 2024 · 1 yr 6 mos

Quality Program/Project Manager (Customer Research & Insights

Apr 2017 – Nov 2022 · 5 yrs 7 mos

Service Segment Manager II

Promoted

Nov 2014 – Apr 2017 · 2 yrs 5 mos

Plan, develop and oversee the transition of the legacy environment to the new environment
Play a key role in ensuring organization transformation projects (change initiatives) meet objectives on time and on budget by increasing clients- employees adoption and usage.
Demonstrate thought leadership and expertise to facilitate development of internal team's change management competency in organization transformation project.
Participate in Project CRP(Control Room Pilot) across vertical teams, review, understand vertical requirements and align with the Program strategy.
Drive case management, process improvement and knowledge management process improvements.
Manage and Delegate the user administration process, setting up, onboarding and maintaining of user accounts and security permissions / policies as well as the de-activation and decommissioning of accounts when an end user changes role. Communicate with Corporate HR and Business Unit HR to ensure appropriate paperwork and training is completed before, during, and after employee activation/deactivation.
Monitor system performance and work in collaboration with colleagues in the Global IT and technology partners to mitigate and resource any performance bottlenecks and outages.
Manage the platform CRM application testing process, which includes creating test scripts, establishing protocols and appropriate testing environments and coordinating with the Business, IT & the development team.
Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements.
Keep application users informed about system functionality and enhancements.
Log and Track the identified system defects and bugs through CRs.
Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed