Sampath Bananda — Business Development Manager

Hello! I am Sampath Bananda, a dynamic and results-oriented professional with over 21 years of extensive experience in Project Management, IT Service Management, and Business Development. My career has been dedicated to targeting leadership roles in national and international markets, particularly in pre-sales, business development, and digital transformation sectors. I pride myself on my ability to drive complex digital transformation initiatives and deliver measurable business outcomes through operational efficiency and strategic stakeholder engagement. Throughout my career, I have successfully led end-to-end deal pursuits, RFx management, and commercial negotiations for multi-million-dollar service portfolios across EMEA, APJC, and global markets. My expertise lies in solution designing, bid management, and commercial strategy, where I have consistently optimized sales collateral and pricing models to accelerate deal cycles and improve profitability. I am passionate about corporate social responsibility and have led multiple volunteering programs focused on rural education and community development. Key Achievements: - Spearheaded the automation of billing processes, achieving a significant reduction of 25 hours per month per customer in invoice preparation efforts. - Successfully led the development and optimization of the billing process for CaaS and HCS services, enhancing reliability and operational effectiveness. - Played a pivotal role in establishing a 24/7 global operations support model, improving incident resolution timelines for strategic customers. - Drove the global implementation of Oracle Projects, ensuring smooth adoption and operational continuity across regions.

Stackforce AI infers this person is a SaaS-focused Business Development and Project Management expert.

Location: Bengaluru, Karnataka, India

Experience: 22 yrs 8 mos

Skills

Global Presales & Bid Management
Business Development & Structuring
Incident Management
It Service Management
Project Management
Program Management
Operations Management
Business Operations
Accounts Receivable (ar)
Audit Management

Career Highlights

Over 21 years of experience in Project Management and IT Service Management.
Led multi-million-dollar service portfolios across EMEA and APJC.
Spearheaded automation reducing billing preparation time by 25 hours monthly.

Work Experience

Cisco

Business Development Manager (5 yrs 1 mo)

Incident Manager (1 yr 5 mos)

Business Development Manager (2 yrs 4 mos)

Project Manager (9 mos)

Project Manager (3 yrs 10 mos)

Operations Manager (2 yrs 7 mos)

Business Analyst (2 yrs 4 mos)

UST

Business Operations Analyst (1 yr 9 mos)

Hewlett-Packard

Senior Process Associate (7 mos)

Process Associate (1 yr 11 mos)

N N Yuvaraj and Associates

Audit Assistant (5 mos)

Education

Bachelor of Business Management at Mangalore University

12th Std at Jawahar Navodaya Vidyalaya - JNV

Sampath Bananda

Business Development Manager

Bengaluru, Karnataka, India22 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 21 years of experience in Project Management and IT Service Management.
Led multi-million-dollar service portfolios across EMEA and APJC.
Spearheaded automation reducing billing preparation time by 25 hours monthly.

Stackforce AI infers this person is a SaaS-focused Business Development and Project Management expert.

Contact

Skills

Core Skills

Global Presales & Bid ManagementBusiness Development & StructuringIncident ManagementIt Service ManagementProject ManagementProgram ManagementOperations ManagementBusiness OperationsAccounts Receivable (ar)Audit Management

Other Skills

Enterprise & XaaS SolutioningCommercial Modeling & PricingContract NegotiationsCritical Incident ResponseService-Level Agreements (SLA)Stakeholder & Executive EngagementStakeholder ManagementCommunications ManagementPeople ManagementGo-To-Market PlanningSales EnablementStatements of Work (SOW)Proposal WritingITILProcess Improvement

About

Experience

22 yrs 8 mos

Total Experience

5 yrs 8 mos

Average Tenure

18 yrs

Current Experience

Cisco

7 roles

Business Development Manager

Promoted

May 2021 – Present · 5 yrs 1 mo

In my current role, I spearhead presales and bid management for complex RFxs, aligning customer requirements with Cisco’s CX portfolio. I lead end-to-end commercial management, including cost modeling and pricing strategy, ensuring compliance with legal frameworks. My focus is on driving profitability through margin analysis and risk mitigation, while also developing tailored services sales collateral to accelerate deal closure.

Global Presales & Bid ManagementEnterprise & XaaS SolutioningBusiness Development & StructuringCommercial Modeling & PricingContract Negotiations

Incident Manager

Dec 2019 – May 2021 · 1 yr 5 mos

As an Incident Manager, I directed IT service restoration and operations governance, ensuring rapid resolution of high-priority incidents. I managed end-to-end incident, change, and problem management functions, driving operational excellence in alignment with ITIL standards. My role involved delivering executive-level incident reporting and trend analysis to enhance service resilience.
Achievements: I successfully led incident command operations (Network Operations Center) during major outages, ensuring minimal business impact and compliance with SLAs. My proactive approach to risk assessments has significantly improved service delivery margins.

Incident ManagementCritical Incident ResponseIT Service ManagementService-Level Agreements (SLA)Stakeholder & Executive EngagementStakeholder Management+2

Business Development Manager

Aug 2017 – Dec 2019 · 2 yrs 4 mos

In this role, I focused on presales activities and bid management, aligning customer needs with Cisco’s service offerings. I was responsible for developing pricing strategies and proposals, ensuring they met legal and commercial requirements. My efforts contributed to enhancing the overall profitability of the business.
Achievements: Played a key role in developing reusable commercial frameworks that reduced sales cycle timelines by up to 30% for high-value services deals.
Key wins (part of presales) - TNB Malaysia, Rakuten Japan, IRAS & Temasek from Singapore, Nomura & Indosat from Indonesia and many more...

Global Presales & Bid ManagementBusiness Development & StructuringGo-To-Market PlanningSales EnablementContract NegotiationsStatements of Work (SOW)+1

Project Manager

Nov 2016 – Aug 2017 · 9 mos

As Project Manager, I was responsible to build a common core set of practices, principles, and systems in order to efficiently and effectively support Cisco Managed Services business following Project Management framework and aligning with CMS strategic goals and vision.
Tools experience - SmartSheet, Tableau, TeamSpace and other Project Management Tools.
Key Projects handled -
CMS - HSBC Quicksilver readiness Project
CMS - Gap Analysis Project
CMS - Customer Experience Dashboards
CMS - RBS XCaaS N-1 Upgrade Project
Key deliverables :
o Follow Project Management Framework and Governance
o Drive the project goal through ITIL based methodology for the Operations Model
o Project Planning and Goal Setting
o Project Execution and Governance
o Project Documentation and Archives
o Develop, Maintain and Drive Project Plan
o Influence the Project Delivery
o Work on Process Improvement
o Project Updates to Stakeholders
o Project Reporting and Metrics
o Document Lessons Learned
o Maintain Risk Register
o Arrange KT Sessions
o Drive Cost Optimization
o Aid in Business Development
o Deliver Operational Support
o Key Stakeholder Management
o Communication Management
o Automation – Tools and Procedures
o Perform and Manage Gap Analysis
o Capture Project Performance Feedback
o RAID tracker – Risks Assumptions Issues and Dependencies tracker
o Project Tracking – Deliverables, Budget, Scope, Time and Quality
o Manage the Interdependencies Between the Inter-Related Projects and teams

People ManagementProject ManagementProgram Management

Project Manager

Jan 2013 – Nov 2016 · 3 yrs 10 mos

As Project Manager (Billing), I was responsible for invoicing Cisco CMS CaaS & HCS Services for the customer through ITIL based Process excellence. Invoices to bill CaaS / HCS customers like Allianz, RBS Thomas Cook, Spark Digital, Damovo Brazil, Coca Cola Enterprise, and Bank of America under the FCM (Flexible Consumption Model) billing proces.
Tools experience - Citrix, WinSCP, ISI, Apollo, Monexa, Cisco billing systems.
Key deliverables :
o Billing Preparedness
o Purchase Order (PO) allocation
o Proforma Invoice to Customers
o Monthly Usage Report generation
o Invoice to Cash (I2C) Conversion
o Third Party Account Management
o Streamlining of the Billing Process
o Automation on CaaS & HCS billing Process
o CaaS and HCS Billing Dashboard preparation
o Follow up on Collections and Allocation of Funds
o Month End Activities related to Tax Invoices and Sales Orders

Project ManagementProgram ManagementBilling Services

Operations Manager

Promoted

Jun 2010 – Jan 2013 · 2 yrs 7 mos

As High Touch Operations Manager (HTOM), I was part of GSP FTS team , and was responsible for the end to end Service Delivery to assigned Cisco premium customers.
Cisco tools experience - CSOne, C3, BOND, SHARP, CaseKwery, SHARP, SVO and BO.
Key deliverables :
o SLA reporting
o KPI Reporting
o Data Analytics
o Trend Analysis
o Business Analysis
o Incident Management
o Escalation Management
o Accelerate Issue Resolution
o Operational Analysis of Critical Issues
o Support of open Cisco Service Requests
o Reactive & Proactive Incident Management
o Quarterly Business Reviews (QBR) Presentation
o Executive Communication on Business Impacting incidents
o Weekly and Monthly Business sync up meetings with customers

Incident ManagementCritical Incident ResponseOperations ManagementStakeholder & Executive EngagementStakeholder ManagementCustomer Escalation Management+2

Business Analyst

Jun 2008 – Oct 2010 · 2 yrs 4 mos

As Business Operations Analyst in Cisco Services Global Delivery Center (COE), responsible for Business Operations, Business Analysis, Management of Systems and Processes, Business and Financial Analytics.
Team - Global Services Practice – Business Operations Team
Cisco tools experience - Business Intelligence, AS Oracle Projects, DCP, ASBI, Web Intelligence.
Key deliverables :
o Project Accounting
o Resource Allocation
o Timecard Maintenance
o Management Reporting
o Non-compliance Reporting
o Project Evaluation Reporting
o Project Profitability Reporting
o Project Performance Reporting
o Project Gap Analysis Reporting
o Timecard - Access Management
o Timecard - Usage Assistance to NCE’s
o Resources and Projects - Metrics Reporting
o Knowledge Management - Training on Timecard

Business OperationsBusiness AnalysisData AnalysisUtilizationTime Management

Ust

Business Operations Analyst

Aug 2006 – May 2008 · 1 yr 9 mos · Bangalore Urban · On-site

At the client location (Cisco Bangalore) worked as Business Operations Analyst in Cisco Services Global Delivery Center (COE), responsible for Business Operations, Business Analysis, Management of Systems and Processes, Business and Financial Analytics.
Team - Global Services Practice – Business Operations Team
Cisco tools experience - Business Intelligence, AS Oracle Projects, DCP, ASBI, Web Intelligence.
Key deliverables :
o Project Accounting
o Resource Allocation
o Timecard Maintenance
o Management Reporting
o Non-compliance Reporting
o Project Evaluation Reporting
o Project Profitability Reporting
o Project Performance Reporting
o Project Gap Analysis Reporting
o Timecard - Access Management
o Timecard - Usage Assistance to NCE’s
o Resources and Projects - Metrics Reporting
o Knowledge Management - Training on Timecard

Hewlett-packard

2 roles

Senior Process Associate

Jan 2006 – Aug 2006 · 7 mos · On-site

As Accounts Receivables Reconciliation Analyst, I was responsible for -
o Flux Reporting
o Month end activities
o Accounts Reconciliation
o Monthly Ageing Analysis
o Product line wise Audit support
o Maintaining General Ledger Accounts

Account ReconciliationBusiness Process ImprovementAccounts Receivable (AR)Accounts Payable & ReceivableFactory Receivables

Process Associate

Jan 2004 – Dec 2005 · 1 yr 11 mos · On-site

As Accounts Receivables(AR) Analyst (Process Associate) I was responsible for -
o AR Funds Allocation
o AR Revenue recognition
o Managing the AR invoices
o Managing Customer Queries
o Managing month end activities
o Managing Intra Corporate dealings
o Handling Customer (Vendor) Accounts
o Reclassification of various P & L Accounts
o Reconciliation of Various General Ledger Accounts
o Managing SOA’s of the Vendors for the Receivables

Accounts Receivable (AR)Account ReconciliationAccount ManagementAccounts Payable (AP)Factory Receivables

N n yuvaraj and associates

Audit Assistant

Aug 2003 – Jan 2004 · 5 mos · Bengaluru Area, India · On-site

Working with the Senior Auditors in the firm to assist audit functions to check the accuracy of accounting systems and procedures. Ensure compliance of regulatory guidelines and generally accepted auditing standards in maintaining client's book of accounts and filing IT and Sales returns.
Key Responsibilites -
o Check Accounts
o Reconcile Accounts
o Provide Feedback
o Submit Returns
o Collect Fees
o Audit Accounting
o Client Management
o Communication Management
o PAN Application
o TAN Application
o TIN/VAT Application
o Income Tax Returns
o Sales Tax Returns