May 2024 – Present · 2 yrs

• Started my career development and coaching journey with Hemant Deshpande Career Coaching supporting experienced professionals across industries. Through career strategy, leadership development, and transition guidance helping individuals to accelerate growth and pursue new opportunities and leadership roles and developing results‑driven mindset.

Jun 2023 – Apr 2024 · 10 mos · Pune, Maharashtra

• Prioritized family health and well‑being with full‑time caregiving.
• Strengthened resilience, adaptability, and personal growth during this period.
• Managed finances strategically through value investing, building long‑term stability and financial discipline.

Jan 2017 – Jun 2023 · 6 yrs 5 mos

Jan 2017 – May 2023 · 6 yrs 4 mos

• As a Network and Technical operations leader, I led a 25-member global TOC team at PFG, where I ensured maximum infrastructure uptime through 24/7 proactive monitoring of critical IT applications and infrastructure by my team members for topology spread across more than 40 data centers and offices worldwide. In my role as Major Incident Coordinator, I was responsible for driving swift resolutions to SLA-bound severity incidents, maintaining clear and timely communication with stakeholders across global PGS locations to ensure service availability and assurance.
• I also served as the Change Management Lead, overseeing BAU network changes by conducting technical reviews and facilitating CAB approvals across diverse regional topologies. One of my key initiatives was spearheading the Service Transition framework, aligning the India TOC operations with US standards. This involved creating SOPs, skill matrices, and performance dashboards that significantly enhanced cross-regional collaboration and reduced transition timelines by 30%.
• On the technical front, I’m proficient with NMS tools like SolarWinds, xMatters, IBM Tivoli, and Dynatrace, as well as ITSM platforms such as ServiceNow and Cherwell. I’ve also worked extensively with network devices including Cisco, Checkpoint, and F5, ensuring robust and secure infrastructure management.

Jun 2012 – Dec 2016 · 4 yrs 6 mos · Pune, Maharashtra, India · On-site

• As a Lead for network deployments, I was responsible for delivering critical network BAU changes and project SOWs across Capita’s global operations, which played a key role in maintaining service availability and rolling out feature enhancements. When high-severity incidents occurred across multiple regions, I took charge of coordinating cross-functional teams to drive swift resolutions. I also led root cause analysis (RCA) reviews, which helped reduce repeat incidents by 25%.
• On the technical side, I’ve worked extensively with network management systems like IBM Netcool, WhatsUP Gold, and BMC Remedy, as well as HPNAS ITSM tools. I’ve also managed configurations on a range of network firewalls, including Cisco, Checkpoint, and NetScreen, ensuring secure and optimized infrastructure performance.

May 2011 – Jun 2012 · 1 yr 1 mo · Pune, Maharashtra, India · On-site

• At SunGard As senior network engineer, I was responsible for evaluating and implementing BAU network changes that supported service assurance across multi-regional network topologies for organization’s evolving business needs. I actively mitigated high-severity incidents and outages, ensuring optimal operational efficiency and maintaining a high level of service availability across SunGard’s global footprint.
• From a technical standpoint, I managed a diverse set of network devices, including Cisco, Juniper SRX, Checkpoint, and F5 LTM/ASMs. I’m also proficient with network and IT service management tools such as HPNA, Splunk, and BMC Remedy, which helped streamline operations and enhance visibility across the infrastructure.

Jun 2008 – May 2011 · 2 yrs 11 mos · Pune, Maharashtra, India · On-site

• For Vodafone IBM, As a network engineer, I was responsible for managing and monitoring telecom network operations across all PAN-India circles, ensuring maximum uptime and uninterrupted service availability. I handled escalated severity incidents and service outages, resolving them within defined SLAs to maintain service stability and keep the network infrastructure running at full capacity. Additionally, I deployed a range of network BAU changes across various platforms, including Cisco and Checkpoint firewalls, F5 load balancers, and Bluecoat Packet Shaper devices, ensuring seamless integration and performance across the network.

Oct 2006 – Nov 2007 · 1 yr 1 mo · Mumbai, Maharashtra, India · On-site

• At the TATA Communications Global NOC, I was actively involved in monitoring and resolving network incidents to ensure consistent uptime and service reliability. I tracked incidents and service outages closely, always working within SLA targets while also managing and updating knowledge bases to support faster resolution and team learning. Technically, I handled MPLS VPNs, leased lines, and ISDN circuits, leveraging tools like E-health, WhatsUp Gold, MRTG, and Viznet to maintain visibility and control across the network infrastructure.