Sangam Chaturvedi — CEO

🔹 Senior Business Strategist | Customer Success Leader | AI & Industry 4.0 Specialist With over 13 years of experience across customer experience, digital transformation, and operations, I bring a unique blend of strategic consulting, executional excellence, and innovation leadership. My journey spans leading roles at Fractal Analytics, Eugenie.ai, TCS, and Hindustan Zinc (Vedanta), where I have spearheaded AI-powered initiatives, predictive analytics, and smart manufacturing solutions that deliver measurable business outcomes. At Fractal, I drive go-to-market strategies for cutting-edge GenAI platforms, forging hyperscaler partnerships and enhancing CX through AI-driven virtual assistants. My work at Eugenie.ai saw me lead global customer success engagements in oil & gas and mining, optimizing industrial operations and reducing costs through predictive maintenance. Previously at TCS, I served as a Manufacturing Consultant and Product Owner, enabling large-scale Industry 4.0 adoption using IoT, AR/VR, and AI across manufacturing giants. My early career at Hindustan Zinc laid a strong foundation in plant operations, maintenance excellence, and safety optimization. 🔹 What I Bring to the Table: Proven success in aligning digital product innovation with customer and market needs Deep expertise in operational excellence, smart manufacturing, and customer success Strong record in strategic partnerships, solution consulting, and enterprise transformation Leadership in AI, IoT, and predictive analytics to unlock new business value I’m passionate about delivering customer-centric, scalable solutions that blend technology, data, and human insight to create lasting impact. Let’s connect if you’re looking to collaborate on CX transformation, AI strategy, or building future-ready operations.

Stackforce AI infers this person is a Senior Business Strategist specializing in AI and Industry 4.0 solutions for manufacturing and customer success.

Location: Pune, Maharashtra, India

Experience: 9 yrs 11 mos

Skills

Strategic Partnerships
Artificial Intelligence (ai)
Operational Excellence
Manufacturing Process Improvement
Operational Efficiency

Career Highlights

Over 13 years of experience in customer success and digital transformation.
Expertise in AI-powered initiatives and predictive analytics.
Proven track record in strategic partnerships and enterprise transformation.

Work Experience

Full-time

Fractal

Volkswagen Group Digital Solutions [India]

Lead - Strategic Initiatives || Future Tech (11 mos)

Tata Consultancy Services

Business Consultant - Manufacturing (3 yrs 5 mos)

Vedanta Resources Plc

Operations and Maintenance Leader (5 yrs 7 mos)

Education

Master of Business Administration (M.B.A.) at Indian Institute of Management, Calcutta

B.Tech at SRM University

+2 at Vivekanand Kendra Vidyalaya

SSC at K V R D Mines

at Indian Institute of Technology, Kanpur

at Indian Institute of Technology, Madras

Sangam Chaturvedi

CEO

Pune, Maharashtra, India9 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Over 13 years of experience in customer success and digital transformation.
Expertise in AI-powered initiatives and predictive analytics.
Proven track record in strategic partnerships and enterprise transformation.

Stackforce AI infers this person is a Senior Business Strategist specializing in AI and Industry 4.0 solutions for manufacturing and customer success.

Contact

Skills

Core Skills

Strategic PartnershipsArtificial Intelligence (ai)Operational ExcellenceManufacturing Process ImprovementOperational Efficiency

Other Skills

Agile MethodologiesAnalytical SkillsAnalyticsBusiness ManagementBusiness Relationship ManagementContinuous ImprovementCost SavingsCross-functional Team LeadershipCustomer ExperienceCustomer Journey MappingCustomer Relationship Management (CRM)Customer SatisfactionCustomer Satisfaction (CSAT)Customer SuccessDelivery Management

About

Experience

9 yrs 11 mos

Total Experience

4 yrs 6 mos

Average Tenure

11 mos

Current Experience

Full-time

Fractal

– Present

Operational EfficiencyPerformance MotivationContinuous ImprovementAnalyticsManufacturing Process ImprovementCustomer Relationship Management (CRM)+29

Volkswagen group digital solutions [india]

Lead - Strategic Initiatives || Future Tech

Jul 2025 – Present · 11 mos · Pune, Maharashtra, India

Strategic PartnershipsStrategic PlanningArtificial Intelligence (AI)Generative AI

Tata consultancy services

Business Consultant - Manufacturing

Apr 2017 – Sep 2020 · 3 yrs 5 mos · Pune/Pimpri-Chinchwad Area

Oversaw Industry 4.0 implementations, integrating IoT and AI solutions for operational improvements in manufacturing environments.
Developed targeted business strategies and Go-to-Market approaches for digital transformation solutions, ensuring robust product-market alignment.
Integrated AI, IoT, AR/VR, and image recognition technologies within smart manufacturing solutions, enhancing client productivity.
Served as industry expert panellist on MSME transformation events hosted by CII and Siemens.
Highlighted Projects
Automotive/Aerospace: Successfully deployed IoT-enabled operator training solutions, securing a USD 1.7 million contract, achieving annual cost savings exceeding USD 10 million.
Aerospace Supplier: Achieved a 60% reduction in manufacturing lead times through process optimization initiatives.
Recognized at TCS Manufacturing Innovation Expo 2018 with the "Special Initiative Award" for innovation and customer engagement excellence.

Operational EfficiencyContinuous ImprovementManufacturing Process ImprovementOperational ExcellenceShop FloorMicrosoft Excel+4

Vedanta resources plc

Operations and Maintenance Leader

Aug 2010 – Mar 2016 · 5 yrs 7 mos · Debari, Udaipur, Rajasthan

Managed engineering, procurement, and construction projects, increasing production capacity by 67% (from 900 MT to 1500 MT/month).
Implemented targeted maintenance optimization strategies reducing maintenance expenditures by INR 1.6 Crores within 16 months.
Led Total Productive Maintenance (TPM) initiatives, improving plant availability by 11.4%.
Collaborated with DuPont in improving safety management systems, achieving a 19% reduction in power consumption through process optimization strategies.
 Inventory management, consumption planning and reasoning purchase strategy for consumables. Diagnosed the bottlenecks in reducing the non moving inventory and delegating the consumptions to avoid new purchases, managed to substantially contribute towards reduction the maintenance expenses by INR 1.6 Cr. in the year 2014-15

Operational EfficiencyContinuous ImprovementManufacturing Process ImprovementOperational ExcellenceShop FloorMicrosoft Excel+4