Jun 2020 – Nov 2021 · 1 yr 5 mos · Bengaluru, Karnataka, India

Jan 2016 – May 2020 · 4 yrs 4 mos

• Ensure systems stay running in a stable state and are meeting SLA requirements.
• Set and maintain alerts within application monitoring software to ensure performance anomalies are reported immediately
• Review new issue items (problems, incidents) assigned to development group and ensure that sufficient information is available with each ticket to proceed with analysis and resolution.
• Assign tickets to team members or to another group when applicable.
• Coordinate business approval of production migrations.
• Facilitate the hand-off of new release functionality from the development team to the Production Support team.
• Monitor production capacity and storage for the application and take corrective action when capacity thresholds are passed.
• Define, implement improvements and meet SLAs
• Lead productivity improvement programs and preventive maintenance initiatives related to the Production Support team
• Lead Production Support team members through the analysis, root cause and remediation of tickets
• Monitor and report on quality of code delivered to production
• Ensure all work effort is documented in Service Desk and remains current through closure
• Periodic updates of application documentation as a result of any changes
• Facilitate weekly/monthly/quarterly presentations with Management to explain the health (reliability, availability) of the application
• Provide management of On-call support for 24x7 coverage
• Thrives in an environment where each individual is focused on a common goal; where collaboration is favored over competition.
• Be action-oriented.
• Flexible in a changing environment and have strong communication and leadership skills.
• A self-starter, team-oriented individual who thrives in intellectually challenging environments.
• Apply process improvement techniques to increase team effectiveness and flow.
• Apply the basic ITIL Framework to our Incident and Problem Management processes.

Jan 2014 – Dec 2015 · 1 yr 11 mos

• Being a team lead, I had an opportunity to lead not just DBA team but also ETL and BI team. I was responsible for delivering 24X7 supports to our client. I made sure that we have given complete coverage in each shift by blending the experience and skill. However, I was still working as DBA Technical Lead with two junior DBAs.
• DBA Responsibility:
• Handling complete Database administration.
• Coordinate new deployment requests.
• Managing DEV, QA & PROD cycle.
• Handling Incidents, Requests and Changes.
• Making sure all tickets are resolved within SLA.
• Performing RCAs
• Leading Major Incidents from offshore.
• Performing Database maintenance tasks.
• Additional responsibilities:
• Initiated and lead company newsletter.
• Coordinated team building activities
• Lead or contribute to new product development.
• Coordinated CSR activities in company.
• Trained new joinees on Database technology.

Aug 2012 – Dec 2013 · 1 yr 4 mos

• Handling complete Database administration.
• Coordinate new deployment requests.
• Managing DEV, QA & PROD cycle.
• Handling Incidents, Requests and Changes.
• Making sure all tickets are resolved within SLA.
• Performing RCAs
• Leading Major Incidents from offshore.
• Performing Database maintenance tasks.
• Additional responsibilities:
• Initiated and lead company newsletter.
• Coordinated team building activities
• Lead or contribute to new product development.
• Coordinated CSR activities in company.
• Trained new joinees on Database technology.

Dec 2009 – Aug 2012 · 2 yrs 8 mos · Bangalore

Jul 2009 – Dec 2009 · 5 mos · Bengaluru, Karnataka, India

• I was working as sales executive.

Jul 2007 – Jul 2008 · 1 yr · Bengaluru, Karnataka, India

• I was taking classes on C and C++.