May 2023 – Jan 2025 · 1 yr 8 mos · Hybrid

• Led the India charter for Observability Engineering & Trust SRE, driving global platform strategy and technical programs at scale.
• ● Owned dual portfolios—Observability Engineering (Logs, Events, Profiling, Metrics, Distributed Tracing) and Consumer Trust SRE—delivering reliability, cost efficiency, and platform scale across 10,000+ internal stakeholders.
• ● Defined and executed cross-org product strategies covering roadmap planning, OKRs, KPI alignment, and long-term architecture evolution across 5+ engineering teams and partner orgs.
• ● Reduced Kusto log storage costs by $5.7M/year, aligning ingestion, retention, and query patterns with business SLAs through rigorous stakeholder alignment and forecasting.
• ● Improved observability performance and adoption:
• Reduced P90 log freshness from 20 min to <6 min via semi-automated cluster rebalancing.
• Built Interactive Logging (Live Tailing) pipeline that brought down ingestion latency to 7s, boosting Observability CSAT by 30%.
• ● Pioneered the unified Observability platform vision, consolidating fragmented tooling under CoObserve—simplifying onboarding, accelerating root cause analysis, and enabling AI/ML-based signal correlation.
• ● Launched profiling across C++, Rust, and TensorFlow stacks, expanding platform support to 850+ services and empowering infra-wide latency analysis.
• ● Drove adoption of Viva Goals for data-driven OKRs, ensuring strategy-to-execution clarity across SRE, product, and infrastructure orgs.
• ● Led annual planning with VPs and Directors, aligning platform investments with Trust, Site Engineering, and Infra roadmaps for FY23–FY25.
• ● Embedded GenAI strategy into observability roadmap, defining LLM-powered triage and summarization capabilities for FY25 product vision.
• ● Led org-wide comms & stakeholder engagement, including executive reporting (QBRs, monthly reviews).
• ● Mentored TPMs, SREs, and ICs, while fostering a culture of execution rigor, collaboration, and platform-first thinking.

Nov 2021 – May 2023 · 1 yr 6 mos · Hybrid

• ● Led strategic delivery across two portfolios—LinkedIn Mobile Web Experience (Flagship) and Account Access & Control (Trust)—focusing on elevating global consumer experience, platform trust, security, and compliance.
• ● Orchestrate cross-functional execution across Product, Engineering, Design, Trust, Privacy, Legal, and Data Science teams across India and the U.S., driving programs with 100+ stakeholders.
• ● Led the DSA (Digital Services Act) compliance program for LinkedIn Lite, partnering with Legal, Privacy, and Engineering to ensure regulatory readiness, transparency, and scalable moderation workflows.
• ● Delivered $10M+ in revenue impact via product and performance improvements, driving 53.5M (+23%) sessions, 17.9M (+26%) WAUs, 29% (+9%) 1st-week retention, and 262K (+7%) app activations.
• ● Spearheaded a multi-year RBAC migration, improving account security and saving $249K annually, while eliminating 80+ hours/month of manual work.
• ● Lead planning, execution, and delivery of complex multi-quarter programs, aligning roadmaps with long-term product and architectural vision.
• ● Partner with senior engineering and product leaders (Directors/VPs) to align strategy, unblock execution, and deliver secure, scalable experiences.
• ● Drive quarterly roadmaps, annual planning, and OKR alignment to ensure focus, resourcing, and measurable business outcomes.
• ● Deliver crisp business reviews and execution artifacts to senior leadership, driving visibility, risk mitigation, and accountability.
• ● Champion TPM community efforts by mentoring TPMs, leading hiring and interviews, and fostering cross-org knowledge sharing.
• ● Resolve cross-team conflicts, manage dependencies, and ensure delivery continuity for high-impact, cross-functional initiatives.

Jul 2020 – Nov 2021 · 1 yr 4 mos · Bengaluru, Karnataka, India · Remote

• Tools and Technologies:
• JIRA, MPP, Miro, DevOps, Release Management, Windows, Linux, Databases, SAAS, End Point, Cyber Security, Data Center, Azure, and AWS
• Responsibilities:
• ● Led Citrix’s security efforts by integrating all assets into the IT Managed portfolio, ensuring top-tier security for internal and external stakeholders.
• ● Directed 6 high-impact programs, collaborating with ~300 global employees and transition 40+ products into IT, enhancing Citrix's overall security posture.
• ● Partnered with the CIO, VPs, and Directors to align program vision, develop roadmaps, and drive strategic alignment across multiple business units.
• ● Refreshed 10,000+ devices globally, leading programs and managed dependencies, risks, and communication across multiple initiatives, ensuring smooth delivery of technical and operational changes.
• ● Co-led and secured $7M+ in funding for a datacenter optimization program, achieving digital transformation, network modernization, and security enhancements.
• ● Orchestrated cross-functional teams to complete major datacenter migrations in London and Miami, cutting operational costs by over 50%.
• ● Evaluated migration impacts on 30+ critical systems and executed a global readiness and communication strategy for 8,000+ employees.
• ● Standardized IT operations by migrating from Smartsheet to JIRA, centralizing workflows across teams.
• ● Spearheaded the scaling of SAFe digital transformation across the organization.

May 2019 – Jul 2020 · 1 yr 2 mos · Bangalore · On-site

• Tools and Technologies:
• JIRA, GitLab, Docker, CI/CD, .NET, Java, Python, REST, JavaScript, NodeJS, ReactJS, MySQL and Cloud
• Responsibilities:
• ● Led two ISV charters revenue around ~5M at Brillio i.e. Realtor.com and AWS, strategized and built six standalone products for Realtor.com and two for AWS with a team of 45+ engineers across India and USA directly reporting under me, delivering a 30% increase in operational efficiency.
• ● Ensured on-time delivery of projects using Agile Scrum methodologies, resulting in a 20% reduction in project cycle time.
• ● Built and mentored high-performance teams, directly impacting project deliverables and ensuring a 40% improvement in engineering productivity.
• ● Built program plans, prioritized, and optimized developer workflows, achieving a 25% increase in feature velocity.
• ● Collaborated on product strategy and roadmap with key stakeholders, driving innovation and alignment that contributed to a 15% revenue growth for MOVE and 10% improvement in AWS CSAT.
• ● Prepared business metrics, mitigated risks, tracked issues, and facilitated decision-making by effectively communicating with AWS and MOVE teams, leading to a 30% reduction in operational risks.
• ● Managed operational and technical risks, coordinating with global teams to ensure 100% compliance and zero critical escalations, while improving customer satisfaction by 20%.
• ● Delivered Quarterly Business Reviews (QBRs) with strong organizational and presentation skills, showcasing a 35% improvement in overall project success rates, leading to stronger client relations and long-term contracts.
• ● Led performance management including hiring, appraisals, and attrition management for 8 ISV teams, resulting in a 15% increase in team retention and a 10% reduction in hiring time.

Nov 2018 – May 2019 · 6 mos · Bengaluru Area, India · On-site

• Tools and Technologies:
• JIRA, 10000ft, Basecamp, GitLab, Jenkins, Docker, CI/CD, Python, REST, JavaScript, NodeJS, ReactJS, MySQL, PostgreSQL, Cloud, Android, and iOS
• Responsibilities:
• ● Led product development for two core applications, LECET and TEKAGOGO, partnered directly with the CTO and CEO to build both products from the ground up.
• ● Managed two Agile Scrum teams of 26 engineers, driving on-time delivery and a 15% boost in team productivity.
• ● Led and collaborated with cross-functional teams (Design, PM, QA, Data Science, Marketing) to adapt to evolving business needs and ensure seamless product delivery.
• ● Created and managed product backlogs, actively facilitating grooming sessions to align priorities and ensure delivery of high-quality features.
• ● Built and mentored teams, improving project delivery speed by 20% while maintaining high-quality standards.
• ● Defined product strategy and roadmap, partnering with stakeholders to drive business metrics and reduce project risks by 30%.
• ● Mitigated operational risks and communicated changes effectively across global teams to maintain alignment and meet compliance standards.
• ● Delivered key project plans, managing stakeholder expectations and ensuring full visibility across YML offshore teams.

Jun 2015 – Nov 2018 · 3 yrs 5 mos · Bengaluru Area, India · On-site

• Tools and Technologies:
• JIRA, GitLab, Docker, Kubernetes, Jenkins, CI/CD, Python, PHP, REST, JavaScript, NodeJS, ReactJS, AngularJS, MongoDB, Redis, MySQL, SAAS, Cloud, Android, and iOS
• Responsibilities:
• ● Hands-on Leadership: Placed at the Cisco client site from Genpact, where I led the development, QA (Mobile & Web), and support teams, contributing to coding, testing, and debugging modern web applications, resulting in a 30% improvement in release timelines.
• ● Business Growth & Team Expansion: Successfully grew the business by expanding the team from 6 to 22 engineers (+300%), enhancing capabilities across multiple functions and ensuring 0% attrition during my tenure.
• ● Operational Excellence: Led the delivery of complex transactional programs (TAC, Apollo, TechZone) with a 98% customer satisfaction rate, driving superior business outcomes.
• ● Strategic Program Management: Aligned business objectives with end-to-end program execution, reducing project cycle time by 15% and optimizing performance for high-impact projects.
• ● Risk Management & Mitigation: Identified and mitigated risks, ensuring on-time, high-quality project delivery without major escalations.
• ● Stakeholder Collaboration: Streamlined decision-making with leadership and stakeholders, increasing stakeholder engagement by 40% and keeping programs on track.
• ● Cohesive Team Culture: Established a strong, cohesive team culture aligned with program vision, resulting in 0% attrition and fostering a highly collaborative environment.
• ● Performance & Roadmap Monitoring: Proactively managed project roadmaps, addressing challenges like scope creep, resource constraints, and release delays, leading to a 20% improvement in project delivery efficiency.
• ● Talent Development & Management: Led performance management and development of a high-performing team of 20+ engineers, resulting in a 25% increase in productivity and quality of deliverables.

Jun 2015 – Nov 2018 · 3 yrs 5 mos · Bengaluru Area, India

• Tools and Technologies:
• JIRA, GitLab, Docker, Kubernetes, Jenkins, CI/CD, Python, PHP, REST, JavaScript, NodeJS, ReactJS, AngularJS, MongoDB, Redis, MySQL, SAAS, Cloud, Android, and iOS
• Responsibilities:
• ● Team Growth: Expanded the team from 6 to 22 engineers (+300%), successfully enhancing capabilities across development, QA (Mobile & Web), and support teams.
• ● Operational Excellence: Spearheaded the delivery of complex transactional programs for TAC, Apollo, and TechZone applications, achieving a 98% customer satisfaction rate and significantly enhancing customer outcomes.
• ● Technical Leadership: Actively contributed to coding, testing, and debugging modern web applications, maintaining a balance between leadership and hands-on execution, which improved release timelines by 30%.
• ● Strategic Alignment: Provided clear strategic alignment to business goals, overseeing end-to-end program implementation and optimization, resulting in a 15% reduction in project cycle time.
• ● Risk Mitigation: Identified and mitigated risks effectively, ensuring on-time delivery of high-quality projects without any major issues.
• ● Cross-Functional Collaboration: Facilitated decision-making with leadership and stakeholders, keeping programs on track and enhancing stakeholder engagement by 40%.
• ● Team Culture: Established a cohesive team culture that aligned members to core vision and program objectives, resulting in 0% attrition during my tenure.
• ● Roadmap Monitoring: Proactively managed project roadmaps, effectively addressing challenges like scope creep, resource constraints, and release delays, leading to a 20% improvement in overall project delivery efficiency.
• ● Performance Management: Led a high-performing team of 20+ engineers, driving talent development and technical execution, resulting in a 25% increase in productivity and quality of deliverables.

Jan 2012 – Jun 2015 · 3 yrs 5 mos · Bangalore, India

• Tools and Technologies:
• PowerShell, Bash, Windows Server, Linux, AIX, HP, Siebel, BMC, SAN, Scripting, JIRA, Github, Jira, PHP, REST, Jenkins, JavaScript, NodeJS, ReactJS, BackboneJS, AngularJS, MongoDB, Redis, MySQL, Oracle, SQL, WAMP, SAAS & Cloud
• Responsibilities:
• ● Career Progression: Rapidly promoted from System Engineer to Senior Software Engineer for the Oracle-Cerner ConnectWorks team, contributing to building web applications that reduced incident resolution times for the Immediate Response Center (IRC).
• ● Software Development: Led efforts in analyzing, designing, coding, debugging, testing, and modifying software, resulting in a 30% increase in development efficiency and a 20% reduction in bug resolution time.
• ● Architectural Leadership: Directed the architecture and development of platform components for enterprise products, optimizing performance and scalability, which improved system response times by 40%.
• ● Automation and Design: Developed automation capabilities and architectural designs while performing detailed code reviews, enhancing product reliability and speeding up deployments by 25%.
• ● Stakeholder Consulting: Collaborated with stakeholders to evaluate current functionalities, estimate effort for small to medium projects, and streamline feature development, improving project planning accuracy by 35%.
• ● Proactive Gap Identification: Identified inefficiencies in existing architecture and development processes, driving process changes that boosted system efficiency by 20%.
• ● Technical Design Expertise: Created well-structured technical designs for high-risk projects with dependencies across teams, effectively mitigating project risks.
• ● Process Improvements: Led process improvement initiatives for development, deployment, and monitoring, increasing deployment success rates by 15%.
• ● Thought Leadership: Provided mentorship, coaching, and technical blogs, fostering an engineering culture that improved collaboration and innovation across teams.

Jan 2011 – Dec 2011 · 11 mos · Bangalore · On-site

• Tools and Technologies:
• C, C++, JavaScript, Java and, .NET
• Responsibilities:
• ● Developed innovative, easy-to-follow training materials, improving learning retention and engagement.
• ● Delivered technical training on C, C++, Java, and .NET to professionals, enhancing their technical expertise and career development.
• ● Tailored training programs to meet the specific needs of organizations like Hewlett-Packard (HP), Accenture, IBM, and TCS.
• ● Collaborated with technical experts to design comprehensive course content, ensuring it aligned with industry standards and best practices.
• ● Organized and led instructor-led training sessions, ensuring seamless execution and optimal participation.
• ● Analyzed learning needs, creating customized training schedules and materials that boosted organizational capabilities.
• ● Documented training processes and feedback to continuously refine and enhance program effectiveness.
• ● Partnered with executives to plan and schedule sessions, ensuring alignment with organizational goals and timelines.
• ● Monitored training progress, delivering results-driven programs that contributed to professional growth and team performance.