May 2023 – Present · 3 yrs 1 mo · Frisco, Texas, United States · Remote

• I am one of the judges to Stevie Awards!

Jan 2022 – Jan 2023 · 1 yr · Frisco, Texas, United States

Nov 2019 – Present · 6 yrs 7 mos · On-site

Sep 2019 – Present · 6 yrs 9 mos · On-site

• As a founder of multiple growth-focused companies, I drive large-scale transformation across infrastructure, technology, sustainable manufacturing, and social impact. Our group delivers enterprise-grade consulting, sustainable supply chain solutions, and digital enablement for businesses, governments, and communities globally.
• At AGM Infra Solutions, we help enterprises optimize processes, automate workflows, and drive growth through ServiceNow, Salesforce, and cloud solutions. Our consulting accelerates efficiency, reduces costs, and scales operations for clients across NORAM, EMEA, and APAC.
• Through GroPlus™, we operate global manufacturing in India and Vietnam with warehousing in the USA, Canada, and India. We deliver sustainable coir products, neem-based agri-solutions, coconut wellness products, and biodegradable dinnerware. Our focus is ESG compliance, cost efficiency, and supply chain excellence.
• SHRARA serves SMBs and global communities with end-to-end services including documentation, compliance, IT solutions, digital marketing, and logistics. We bridge critical operational gaps for businesses and NRIs worldwide.
• Our ecosystem is powered by global partnerships with Apple, AWS, Dell, Google, ADP, and Microsoft, serving clients with a presence in the USA, Canada, UK, India, and beyond.
• My mission is simple: solve growth, scale, and impact challenges at the intersection of technology, sustainability, and community upliftment — and execute at a global scale.

Sep 2019 – Present · 6 yrs 9 mos · Frisco TX

• Our mission is to produce high quality solutions to our customers which are innovative while transforming their IT business solutions on multi-Cloud platforms. We excel and stand by our mission: 100% Customer Satisfaction.

May 2017 – Present · 9 yrs 1 mo · Dallas, Texas, United States

• Consult for new logos, new alliances, new partnerships, new revenue streams including end-to-end staffing & providing managed services for our new/existing customers!!!

Jan 2017 – Present · 9 yrs 5 mos · Frisco, Texas, United States · On-site

• AGM Infra Solutions, headquartered in Dallas, TX, is a leading ServiceNow and Salesforce partner, collaborating with global brands to redefine their future. As trusted advisors, we specialize in high-end consulting, enabling clients to optimize spending for maximum efficiency and an unparalleled customer experience.
• Operating in four countries, our presence spans the USA (Dallas, TX, and Chicago, IL), Canada (East Brampton, ON), the UK (London), and India (Bengaluru, Chennai, and Hyderabad). Proud partners and resellers of Apple, ADP, AWS, Dell, Google, and Microsoft, AGM supports diverse strategic projects globally.
• We extend our expertise globally, providing dispatch support across NORAM, APAC, and EMEA, ensuring client success on a global scale.
• GroPlus™ [GP], a family-owned enterprise in Frisco, TX, USA, overseas manufacturing facilities in India and Vietnam, with warehouses in India, the USA, and Canada. Specializing in coir, neem cake, neem oil, extra virgin coconut oil, and dinnerware, GroPlus™ delivers Regular, white/private label, and value-added solutions through an international supply chain.
• SHRARA, a comprehensive marketplace for SMBs and NRIs, offers essential services like Documentation, In-person, Drop Box, and eVisa appointments, SMB insurance, Background Checks, Drug Tests, Software and Hardware Solutions, Air Ticketing, Digital Marketing, and Logistics. Our dedicated team is ready to connect with you for further assistance.

Nov 2014 – May 2017 · 2 yrs 6 mos · Cary, NC; Richmond, VA

• Responsible for providing IT support for one of the largest Fortune 500 Health insurance and managed health care provider.

Apr 2008 – Feb 2012 · 3 yrs 10 mos

• Large transformation project(s)
• Program / Account / Project Management
• Execution and Excellence in delivery
• Innovation
• Account Farming
• Presales
• Account Management
• Client relationship
• P & L

Apr 2004 – Nov 2014 · 10 yrs 7 mos

• Responsible for execution of Service Delivery for several large accounts in the manufacturing: JCI, Toyota Financial Services, Harley Davidson and Service Corporation International, Northwestern Mutual; Go-To-Leader for North America's Talent Management for manufacturing practice.

Sep 2003 – Mar 2004 · 6 mos

• Managing & providing work direction to Team Leaders/Senior CSR's/CSR's & other support departments in the day-to-day operations & implemented strategies to enhance efficiency
• Liaise with both Internal / External Clients & Campaign providers in U.S & U.K., as well as other vendors as necessary
• Ensured continuous focus on the Customer by maintaining & meeting production targets through timeliness, quality compliance & maximized revenue generated efficiency
• Single point of contact between the entire team, the senior management & the process owners thro' effective communication on key deliverables in other locations
• Overall responsible for all logistical issues relating to the team
• Ensured that the team met the metrics requirement as per the business standards
• Oversee the Monthly, Quarterly & Annual review of the performance of production staff & the presented the same to the Management
• Developed people through Coaching, Counseling, Training, Team building & Motivation
• Produce management reports (MIS) including but not limited to Performance, Production, Quality & Budget reports (type and timing as determined by the business)
• Assessing training opportunities & aiding in arresting attrition
• Interfacing with other departments within the Company viz. IT Infrastructure, Training, Quality, Administration, HR, Finance at operational levels to ensure that operational requirements are efficiently met
• Assist in the hiring of High quality staff
• Critical reporting channel to the Senior Executive Management by monitoring Service levels in real time & at regular intervals based on predetermined metrics
• Support the data collection for billing process, including billable / non-billable hours to ensure that they are reaching the principal customer & the management in time & every time
• Supported long, short term financial projections & responsible for expense management

Jan 2002 – Jan 2003 · 1 yr

• Manage Queue, Monitor ASA, Maintain AHT, ACD, ACW & all other SLA parameters at permissible levels including CSAT & FCR
• Oversee proper documentation of calls in SEIBEL (ticketing tool)
• Monitor calls to their accuracy, ensure productivity & zeroise Call abandonment rate
• Monitor staff progress towards obtaining goals, prepare & present staff performance appraisals
• Escalated calls, give regular updates on process & guidelines to the team & floor
• Liaison with Operations center for team scheduling
• Handled Beginning Of Sessions (BOS), Mid Of Sessions (MOS), End Of Sessions (EOS) effectively which led to the increase in CSAT / FCR / Productivity
• Co-coordinated with the 'Markers' towards the implementation of 'COPC'