Sardar Pragati Singh ๐Ÿ‡ฎ๐Ÿ‡ณ๐Ÿ‡ธ๐Ÿ‡ฆ๐Ÿ‡ฆ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡ช๐Ÿ‡ฌ๐Ÿ‡ถ๐Ÿ‡ฆ๐Ÿ‡ฆ๐Ÿ‡บ

CEO

India14 yrs 7 mos experience
AI Enabled

Key Highlights

  • Achieved 99.9% uptime in global IT operations.
  • Led AI automation initiatives reducing costs by 20%.
  • Expert in cyber-risk governance and digital resilience.
Stackforce AI infers this person is a seasoned leader in Cybersecurity and Digital Transformation within the SaaS industry.

Contact

Skills

Core Skills

It Service DeliveryGovernance & StrategyCybersecurityDigital TransformationEnterprise Resource Planning (erp)Project ManagementLeadershipData SecurityMobile DevelopmentClient Relationship Management

Other Skills

SAP ProjectsAudit & ComplianceEfficiency & AIProject Management Office (PMO)SAP FioriLean IT OperationsGCC OperationTricentis Tosca Professional โˆ’ Automating SAP testingSAP RISESAP S/4HANAAI Ethics & Strategic Digital TransformationPeople ManagementAgile Project ManagementCertified Information Security Manager (CISM)Managed Services

About

๐‚๐„๐‘๐“๐ˆ๐…๐ˆ๐„๐ƒ ๐๐Ž๐€๐‘๐ƒ ๐ƒ๐ˆ๐‘๐„๐‚๐“๐Ž๐‘ | ๐’๐“๐‘๐€๐“๐„๐†๐ˆ๐‚ ๐ˆ๐“ ๐„๐—๐„๐‚๐”๐“๐ˆ๐•๐„ | ๐†๐‹๐Ž๐๐€๐‹ ๐Ž๐๐„๐‘๐€๐“๐ˆ๐Ž๐๐’ & ๐‚๐˜๐๐„๐‘ ๐†๐Ž๐•๐„๐‘๐๐€๐๐‚๐„ I build what I call the "unbreakable join"โ€”the invisible infrastructure that lets organizations operate with confidence, not crossed fingers. As a Certified Board Director and IT executive, I ensure that the digital systems running global enterprises work flawlessly, securely, and in harmony with business strategy. I translate technical complexity into boardroom clarity, turning infrastructure reliability into competitive advantage. โœจ๐๐”๐ˆ๐‹๐ƒ๐ˆ๐๐† ๐‘๐„๐’๐ˆ๐‹๐ˆ๐„๐๐‚๐„ ๐“๐‡๐€๐“ ๐๐‘๐Ž๐“๐„๐‚๐“๐’ ๐“๐‡๐„ ๐๐Ž๐“๐“๐Ž๐Œ ๐‹๐ˆ๐๐„ I institutionalize operational strength. Through critical service delivery that maintains 99.9% uptime and achieving 100% audit success with zero non-conformities, I stop systemic risks before they reach the balance sheet. To me, compliance isn't about checking boxesโ€”it's about protecting shareholder value and the brand itself. โœจ๐Ž๐•๐„๐‘๐’๐„๐„๐ˆ๐๐† ๐“๐‡๐„ ๐’๐˜๐’๐“๐„๐Œ๐’ ๐“๐‡๐€๐“ ๐๐Ž๐–๐„๐‘ ๐„๐•๐„๐‘๐˜๐“๐‡๐ˆ๐๐† I provide executive oversight for global ERP and CRM architectures, treating them as vital organs that need both optimization and protection. By turning performance metrics into boardroom trust, I consistently drive 95%+ customer satisfaction and secure the renewal of multi-million dollar contracts. โœจ๐ˆ๐๐๐Ž๐•๐€๐“๐ˆ๐Ž๐ ๐“๐‡๐€๐“ ๐–๐Ž๐‘๐Š๐’ ๐…๐Ž๐‘ ๐๐„๐Ž๐๐‹๐„ ๐€๐๐ƒ ๐Œ๐€๐‘๐†๐ˆ๐๐’ I believe technology should unlock human potential while protecting profitability. I've led continuous improvement initiatives using AI automation that reduced manual work by 30% and operational costs by 20%, while keeping teams highly engaged (90%+ engagement scores) and focused on sustainable excellence. โœจ๐Œ๐˜ ๐๐Ž๐€๐‘๐ƒ ๐…๐Ž๐‚๐”๐’ As a Board Director, I bring cyber-savvy expertise to Risk, Technology, and Audit Committees: โ€ข Cyber-risk governance and digital resilience โ€ข Global ERP/CRM lifecycle management โ€ข AI ethics and strategic transformation ๐ŸŒ ๐†๐‹๐Ž๐๐€๐‹ ๐๐„๐‘๐’๐๐„๐‚๐“๐ˆ๐•๐„ Leading with fluency in English, with strategic reach across Arabic, Hindi, Japanese, French, German, Spanish, Chinese, and Russian markets. ๐‚๐Ž๐‘๐„ ๐’๐“๐‘๐„๐๐†๐“๐‡๐’: Board Oversight | Cyber Resilience | ERP & CRM Governance | AI Strategy | Digital Transformation | OpEx Reduction | Audit & Compliance | IT Investment ROI ๐Ÿ“ฉ Let's connect if you're building boards that take technology governance seriouslyโ€”or if your organization needs dependable digital leadership.

Experience

14 yrs 7 mos
Total Experience
2 yrs 8 mos
Average Tenure
1 yr 2 mos
Current Experience

Confidential

Director of Operations

Apr 2025 โ€“ Present ยท 1 yr 2 mos ยท Hybrid

  • ๐ŸŒฑ ๐—”๐—ฟ๐—ฐ๐—ต๐—ถ๐˜๐—ฒ๐—ฐ๐˜ ๐—ผ๐—ณ ๐—จ๐—ป๐—ฏ๐—ฟ๐—ฒ๐—ฎ๐—ธ๐—ฎ๐—ฏ๐—น๐—ฒ ๐—ง๐—ฟ๐˜‚๐˜€๐˜ ๐—ถ๐—ป ๐—š๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€
  • I specialize in building the "unbreakable join" within ๐—ด๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—œ๐—ง ๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€โ€”the quiet, dependable force that allows a business to run without a second thought. My philosophy is to transform technical rigor into palpable customer assurance.
  • โœจ ๐—ง๐—ต๐—ฒ ๐—™๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ผ๐—ณ ๐—–๐—ผ๐—ป๐˜๐—ถ๐—ป๐˜‚๐—ถ๐˜๐˜†:
  • My tenure is defined by two simple outcomes: ๐—ด๐˜‚๐—ฎ๐—ฟ๐—ฎ๐—ป๐˜๐—ฒ๐—ฒ๐—ฑ ๐˜‚๐—ฝ๐˜๐—ถ๐—บ๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—ฎ๐—ฏ๐˜€๐—ผ๐—น๐˜‚๐˜๐—ฒ ๐—ฐ๐—น๐—ฎ๐—ฟ๐—ถ๐˜๐˜†. I have directed enterprise Critical Service Delivery that consistently deliver >98% SLA and 99.9% platform uptime, achieving 100% success in internal and external audits with zero non-conformities. ๐—ง๐—ต๐—ถ๐˜€ ๐—ถ๐˜€๐—ป'๐˜ ๐—ท๐˜‚๐˜€๐˜ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ; ๐—ถ๐˜'๐˜€ ๐˜๐—ต๐—ฒ ๐—ณ๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ผ๐—ณ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—ฐ๐—ผ๐—ป๐˜๐—ถ๐—ป๐˜‚๐—ถ๐˜๐˜†.
  • โœจ ๐—ง๐—ฟ๐—ฎ๐—ป๐˜€๐—น๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ถ๐—ป๐˜๐—ผ ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ:
  • My role is the executive interface, turning performance data into trust at the CxO level. By prioritizing proactive engagement and performance transparency, I consistently drive 95%+ Customer Satisfaction (CSAT) and secure the renewal of multi-million dollar contracts. The result: customer-reported issues reduced by 25% year-over-year.
  • โœจ ๐—”๐˜‚๐˜๐—ผ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐˜๐—ผ ๐—˜๐—น๐—ฒ๐˜ƒ๐—ฎ๐˜๐—ฒ ๐—›๐˜‚๐—บ๐—ฎ๐—ป ๐—ฃ๐—ผ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ฎ๐—น:
  • I believe innovation should free up human potential. I have defined and executed a Continuous Improvement Roadmap that uses AI-led automation to reduce manual effort by 30%, driving a corresponding 20% reduction in operational cost. I lead high-performance, cross-functional teams with a 90%+ engagement score, fostering a culture of innovation and upskilling them to ensure that today's service excellence becomes tomorrow's capability.
SAP ProjectsAudit & ComplianceLeadershipIT Service DeliveryEfficiency & AIGovernance & Strategy+9

Topmate.io

IT Service Delivery Leader - Digital Transformation & Cybersecurity

Mar 2025 โ€“ Present ยท 1 yr 3 mos

Data SecurityAgile Project ManagementCertified Information Security Manager (CISM)Managed ServicesJiraMicrosoft Security+60

Zakat, tax and customs authority

Service Delivery Manager

Dec 2024 โ€“ Mar 2025 ยท 3 mos ยท Riyadh, Saudi Arabia ยท On-site

Enterprise Resource Planning (ERP)Governance & StrategyLean IT OperationsTricentis Tosca Professional โˆ’ Automating SAP testingEfficiency & AISAP Projects

Hcltech

3 roles

Service Delivery - Apps & Infra (SAP TRM - Public & Private sector), Cybersecurity, GRC, BCM

Jun 2022 โ€“ Dec 2024 ยท 2 yrs 6 mos

  • Seasoned Auditing Professional & BCM- GRC Management
  • Technology Risk Management โ€ข Auditing Governance โ€ข Risk & Compliance (GRC) โ€ข Project and Service Delivery
  • Exposure to a multinational & multicultural environment, delivering sustained profitability & growth in dynamic conditions
  • Technically Sophisticated & Business Savvy audit consultant with over 12+ years of career reflecting strong consulting leadership qualifications with hands-on BCM, auditing across IT systems, security engineering, risk management, vulnerability assessment, and technology governance. Proficient in designing and implementing comprehensive security frameworks, leading SOC teams, and enhancing cyber resilience through robust compliance measures. Expertise in cloud security, vulnerability management, and compliance with international standards like NCA, DGA, SAMA, GDPR, HIPAA, and ISO 27001, 27031, 31000(Risk), 22301. Skilled in aligning security initiatives with business objectives to drive cost savings and operational efficiencies. Currently working for a client in Saudi Arabia in the BFSI industry (Banking, Financial Services, and Insurance) as a GRC, vulnerability, and cybersecurity consultant.
Data SecurityAgile Project ManagementCertified Information Security Manager (CISM)Managed ServicesJiraDigital Transformation+57

Service Delivery -SAP, Cybersecurity, GRC, BCM Operations | Technical Program Manager

Jul 2019 โ€“ Jun 2022 ยท 2 yrs 11 mos

  • Technically Sophisticated & Business Savvy audit consultant with over 20+ years of career reflecting strong consulting leadership qualifications with hands-on BCM, auditing across IT systems, security engineering, risk management, vulnerability assessment, and technology governance. Proficient in designing and implementing comprehensive security frameworks, leading SOC teams, and enhancing cyber resilience through robust compliance measures. Expertise in cloud security, vulnerability management, and compliance with international standards like NCA, DGA, SAMA, GDPR, HIPAA, and ISO 27001, 27031, 31000(Risk), 22301. Skilled in aligning security initiatives with business objectives to drive cost savings and operational efficiencies. Currently working for a client in Saudi Arabia in the BFSI industry (Banking, Financial Services, and Insurance) as a GRC, vulnerability, and cybersecurity consultant.
  • โœ”๏ธManaging multiple teams technically on delivery & people aspect
  • โœ”๏ธUnderstanding of all scrum ceremonies and their values
  • โœ”๏ธAbility to lead team during conflicts and lead technical discussions to resolution
  • โœ”๏ธSolid experience in Java, Spring, Spring Boot, Hibernate, Web services, Microservices, GitHub, Maven, TDD, and Mockito.
  • โœ”๏ธExpertise with RESTful API design
  • โœ”๏ธExperience with MS SQL, Oracle & SQL
  • โœ”๏ธExperience with engineering software releases for cloud deployment
  • โœ”๏ธExperience working on Linux & Ubuntu
  • โœ”๏ธExperience working in an Agile setup with DevOps as a principal working methodology.
  • โœ”๏ธ Experience deploying services on containers
  • โœ”๏ธ Experience of the Security aspect of application development and deployment
  • โœ”๏ธ Exposure to SonarQube, Blakcduck, and other quality checks
  • โœ”๏ธ Delivering services, driving service performance, ensuring SLA and user satisfaction
  • โœ”๏ธFront-end communication, business, and technical discussion with stakeholders
  • โœ”๏ธOwns critical issues, incidents, and communication to stakeholders.
  • โœ”๏ธDomain-led process and technology transformation initiatives
JiraISO 22301: 2019Client Relationship StrengtheningGoogle Cloud Platform (GCP)CommunicationIT Strategic Planning+14

Service Delivery Engineering Manager

Sep 2017 โ€“ Jun 2019 ยท 1 yr 9 mos

CommunicationLean IT OperationsAndroidProject ManagementStrategic LeadershipBusiness French Certification Test+2

Ncgr - national center for government resources sys.

IT Service Delivery Leader - Digital Transformation & Cybersecurity

Jun 2022 โ€“ Nov 2024 ยท 2 yrs 5 mos ยท Riyadh, Riyadh, Saudi Arabia ยท On-site

  • ู…ุฑูƒุฒ ุญูƒูˆู…ูŠ ูŠูุนู†ู‰ ุจุชู‚ุฏูŠู… ุญู„ูˆู„ ุนุฏูŠุฏุฉ ู…ู† ุฎู„ุงู„ ุฃู†ุธู…ุฉ ู…ูˆุญุฏุฉ ูˆู…ุชูƒุงู…ู„ุฉ ุชู‡ุฏู ุฅู„ู‰ ุฑูุน ู…ุณุชูˆู‰ ุฌูˆุฏุฉ ุงู„ุฎุฏู…ุงุช ุงู„ุฅู„ูƒุชุฑูˆู†ูŠุฉ ููŠ ุฅุฏุงุฑุฉ ุงู„ู…ูˆุงุฑุฏ ุงู„ุญูƒูˆู…ูŠุฉุŒ ูˆุชุนุฒูŠุฒ ุงู„ุงุจุชูƒุงุฑ ูˆุงุณุชุฎุฏุงู… ุงู„ุชู‚ู†ูŠุงุช ุงู„ุญุฏูŠุซุฉุŒ ุฅุถุงูุฉ ุฅู„ู‰ ุชูˆุญูŠุฏ ุงู„ุฅุฌุฑุงุกุงุช ูˆุงู„ุชูƒุงู…ู„ ุจูŠู† ุงู„ู…ุณุชููŠุฏูŠู† ูˆุงู„ุงุฑุชู‚ุงุก ุจุชุฌุฑุจุชู‡ู…ุŒ ู„ูŠูƒูˆู† ู…ุฑูƒุฒุงู‹ ุชู†ู…ูˆูŠุงู‹ ูˆูุงุนู„ุงู‹ ู„ุฏุนู… ุชู†ู…ูŠุฉ ุงู„ุงู‚ุชุตุงุฏ ุงู„ูˆุทู†ูŠ.
  • ุฃุจุฑุฒ ุงู„ู…ู†ุชุฌุงุช ูˆุงู„ุฎุฏู…ุงุช:
  • ู…ู†ุตุฉ ุงุนุชู…ุงุฏ
  • ุงู„ู†ุธุงู… ุงู„ู…ูˆุญุฏ ู„ู„ู…ูˆุงุฑุฏ ุงู„ุญูƒูˆู…ูŠุฉ (UGRP)
  • ุจูˆุงุจุฉ ุงุนุชู…ุงุฏ ู…ุทูˆุฑูŠู†
Agile Project ManagementCertified Information Security Manager (CISM)Managed ServicesJiraInternational Business FinanceProject Management Office (PMO)+38

Amazon web services (aws)

Digital Transformation & Cybersecurity Leader - AWS Service Delivery

Sep 2021 โ€“ Present ยท 4 yrs 9 mos

Data SecurityDigital TransformationPayment Card Industry Data Security Standard (PCI DSS)International Business FinanceBusiness Process ImprovementCybersecurity+14

Oracle

Digital Transformation & Cybersecurity Leader - Oracle ERP(EBS) AMS

Jul 2019 โ€“ Present ยท 6 yrs 11 mos ยท Hybrid

Managed ServicesJiraDigital TransformationProject Management Office (PMO)Stakeholder RelationsService-Level Agreements (SLA)+19

Ministry of finance, saudi arabia

IT Service Delivery Leader-Cybersecurity, GRC, BCM & Application Operations | Project Manager

Jul 2019 โ€“ Nov 2024 ยท 5 yrs 4 mos ยท Riyadh, Saudi Arabia

  • Responsible for development and delivery of technology projects and thereby helping NCGR (MoF) move toward its vision of โ€œGreat Technologyโ€ for 2030.
  • Headed the technology team for the organizationโ€™s ISO 20000-1 certification process.
  • Involvement in each step of the SDLC including client communication, requirements gathering and SRD, project planning, sprint planning, resource allocation, TDD, Peer reviews, Quality Assurance, UAT, and deployment.
  • Coordinate with other teams to manage inter-dependencies.
  • Mentor, guide and develop the team technically and individually.
  • Managing a team of 11 developers in a highly collaborative and AGILE environment
Agile Project ManagementManaged ServicesJiraDigital TransformationISO 22301: 2019Project Management Office (PMO)+38

Data driven investor

Technical Writer

Jan 2019 โ€“ Jul 2019 ยท 6 mos ยท San Luis Obispo, California Area

Salesforce

Digital Transformation & Cybersecurity Leader - Salesforce CRM AMS & Mobile Application

Dec 2018 โ€“ Present ยท 7 yrs 6 mos ยท ๐Ÿ‘‹ We're Salesforce, the customer company. CRM + Data + AI + Trust. ยท Remote

Managed ServicesJiraDigital TransformationProject Management Office (PMO)Service-Level Agreements (SLA)Technology Leadership+16

Self employed

Industrial-organisational Psychologist, Social Worker

Dec 2018 โ€“ Jan 2024 ยท 5 yrs 1 mo ยท Greater Delhi Area

  • โœ”Focuses on increasing workplace productivity and related issues such as the physical and mental well-being of employees.
  • โœ” Helping organisation to find best match individuals to specific job roles.
  • โœ” Being I-O psychologists i hope to improve individual performance and health while at the same time benefiting the organization as a whole.
  • โœ” Developing job performance standards, and measuring job performance.
Cybersecurity Strategy (Risk Management)Board GovernanceGovernance & StrategyAudit & ComplianceLean IT OperationsEfficiency & AI+3

Micromentor

Mentor - GooglersGive Program

Aug 2018 โ€“ Oct 2021 ยท 3 yrs 2 mos ยท Londan, UK

  • #GooglersGive Program #googlersgivers
Cybersecurity Strategy (Risk Management)Board GovernanceGovernance & StrategyAudit & ComplianceLean IT OperationsEfficiency & AI+3

Ib hubs

Globle Mentor

Feb 2017 โ€“ Apr 2024 ยท 7 yrs 2 mos ยท United States

  • โœ”๏ธ Helping entrepreneurs to grow their Companies.
  • โœ”๏ธ Providing end to end technical salutation with latest technology.
  • โœ”๏ธ Mentoring Technical Team for application performance and security.
Certified Information Security Manager (CISM)SAP FioriPayment Card Industry Data Security Standard (PCI DSS)ISO 22301: 2019Java PerformanceCyber Security Project Management+6

Mahindra comviva

Senior Software Engineer (Solutions Architect & Technical Lead)

Sep 2016 โ€“ Sep 2017 ยท 1 yr ยท Gurgaon, India

  • โญ๏ธ Provide thought leadership for best practices and new emerging concepts in the areas of mobile application, mobile devices and OS, mobile middle-ware platforms.
  • โญ๏ธ Advice business and technology delivery leadership on how to translate the clientโ€™s mobile business requirements into mobile technology solutions, demonstrated ability to coach and mentor employees.
  • โญ๏ธ Coordinating with team members for system design, integration, application maintenance, etc.
  • โญ๏ธ Designing and developing reusable libraries for the mobile platform.
  • โญ๏ธSuggesting new technologies & concepts to improve the health of the application.
  • โญ๏ธ Reduced application size by 70% and load-time upto 50% for various screens.
  • โญ๏ธ Mentoring fresherโ€™s and provide training for android/iOS Application development.
  • โญ๏ธ Performing Code Reviews keeping in mind the android/iOS guidelines.
  • โญ๏ธ Cooperating with other teams across the organization for efficient work progress
  • โญ๏ธTesting application in debugging mode using android debugging tool ADB, DDMS, logging tool, Systrace for analyze the performance of application by capturing and displaying execution times.
  • โญ๏ธ Experienced in working with clients, business managers and technical teams for executing concurrent projects.
Data SecurityJiraPayment Card Industry Data Security Standard (PCI DSS)Project Management Office (PMO)CommunicationAudit & Compliance+5

Owasp foundation

2 roles

AppSec Core Team Member #Mobile Security Project

Apr 2016 โ€“ Aug 2021 ยท 5 yrs 4 mos

  • โœ”๏ธ Re-defining Information Security starting from INDIA.
AndroidSoftware Development Life Cycle (SDLC)

OWASP NCR Lead author and Security Analyst- OWASP Mobile Top 10 Risks

May 2014 โ€“ Apr 2016 ยท 1 yr 11 mos

  • โœ”๏ธ I worked on Mobile applications, Web applications and Cloud applications Security. I am an Open-Source supporter.
  • โœ”๏ธAlso Headed the OWASP Mobile Application Security Guide Development Project with Milan Singh Thakur , Jonathan Carter .Click on the following link to know more.
  • https://www.owasp.org/index.php/OWASP_Mobile_Security_Project#tab=Guide_Development_Project
AndroidSoftware Development Life Cycle (SDLC)

Ht media ltd

Solution Architect & Sr. Software Engineer

Jul 2015 โ€“ Sep 2016 ยท 1 yr 2 mos

  • Provide thought leadership for best practices and new/emerging concepts in the areas of mobile application, mobile devices and OS, mobile middleware platforms. Advice business and technology delivery leadership on how to translate the clientโ€™s mobile business requirements into mobile technology solutions, Demonstrated ability to coach and mentor employees.
  • Analyzing requirements, use case, Technology & Strategy Conceptualizing, Design UI,POC/Prototyping and Wire-framing, Development taking care of performance & usability security & network response, platforms, devices & browser, Testing run application in debugging mode using android debugging tool ADB, ddms and logging tool publish Deploy & Maintain.

Google play

Lite Android App Developer

Jul 2014 โ€“ Oct 2021 ยท 7 yrs 3 mos ยท India

Android

Google

Digital Transformation & Cybersecurity Leader - Google Cloud skills

May 2014 โ€“ Present ยท 12 yrs 1 mo ยท San Francisco Bay Area ยท Remote

  • Profile :- https://partner.cloudskillsboost.google/public_profiles/4bb229aa-f164-4915-8876-023f6b5a9f9a
  • More Badge at https://www.credly.com/users/erpragatisingh
JiraDigital TransformationProject Management Office (PMO)Service-Level Agreements (SLA)Technology LeadershipGoogle Cloud Platform (GCP)+12

Ireslab, inc.

Solution Architect & Engineer

Apr 2014 โ€“ Jul 2015 ยท 1 yr 3 mos ยท Noida Area, India

  • Provide thought leadership for best practices and new/emerging concepts in the areas of mobile application, mobile devices and OS, mobile middleware platforms. Advice business and technology delivery leadership on how to translate the clientโ€™s mobile business requirements into mobile technology solutions, Demonstrated ability to coach and mentor employees.
  • Analyzing requirements, use case, Technology & Strategy Conceptualizing, Design UI,POC/Prototyping and Wire-framing, Development taking care of performance & usability security & network response, platforms, devices & browser, Testing run application in debugging mode using android debugging tool ADB, ddms and logging tool publish Deploy & Maintain.
JiraClient Relationship StrengtheningITILAgile MethodologiesProject ManagementClient Relationship Management

Stack overflow

Technical Writer & Open Source Community Member

Jul 2013 โ€“ May 2024 ยท 10 yrs 10 mos ยท Poland ยท Remote

  • โœ”๏ธ He has been an active user and contributor on Stack-Overflow.
  • โœ”๏ธ He has done reviews of many questions and answers to keep the site clean and spam free.
  • โœ”๏ธ He improve the quality of questions and answers and provide best solution to the questions.
Cybersecurity Strategy (Risk Management)Board GovernanceSQLGovernance & StrategyTricentis Tosca Professional โˆ’ Automating SAP testingAndroid+3

So infotech pvt ltd .

Sr. Mobility Consultant

May 2013 โ€“ Feb 2014 ยท 9 mos ยท Noida Area, India

  • Provide consultancy for android and iphone developments .Making new solution for developments using different technology like using HTML ,Flax , Xmarine(C#) with native development .Provide thought leadership for best practices and new/emerging concepts in the areas of mobile application, mobile devices and OS, mobile middleware platforms. advice business and technology delivery leadership on how to translate the clientโ€™s mobile business requirements into mobile technology solutions, Demonstrated ability to coach and mentor employees.
JiraClient Relationship StrengtheningITILAgile MethodologiesProject ManagementClient Relationship Management

Indian institute of technology, bombay

Mentor

Feb 2013 โ€“ Sep 2017 ยท 4 yrs 7 mos ยท Bombay

  • The role of a Mentor comprises of little bits of a Project Leader, a Technical Leader and QA Managerโ€™s roles.
  • My contribution :-
  • โญ๏ธ Problem definition phase: Assisted the group in scoping and writing system requirement specifications. Suggested supplementary reading material.
  • โญ๏ธ Design Phase: Formulated the sections and explain the nuances of a design document. Reviewed the design document.
  • โญ๏ธ Construction Phase: Shared and explained good coding practices. Implemented peer review. Reviewed code before submission.
  • โญ๏ธ Unit/Integration Testing: Shared and explained sections of a test plan and importance of testing. Made sure that test plan is prepared. Explained test plan review (completeness) and implemented peer review. Ensured documentation of test results.
JiraPayment Card Industry Data Security Standard (PCI DSS)CommunicationITILiOSAndroid+3

Multisoft group of company

Program Director -Mobile Application Development

Sep 2012 โ€“ Mar 2013 ยท 6 mos ยท New Delhi Area, India

  • Stages in the planning of the program
  • Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.
  • Develop new initiatives to support the strategic direction of the organization.
  • Develop and implement long-term goals and objectives to achieve the successful outcome of the program.
  • Develop an annual budget and operating plan to support the program.
  • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement. Develop funding proposals for the program to ensure the continuous delivery of services
  • Organize the program
  • Ensure that program activities operate within the policies and procedures of the organization
  • Ensure that program activities comply with all relevant legislation and professional standards
  • Develop forms and records to document program activities
  • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
  • Staff the program
JiraClient Relationship StrengtheningITILAgile MethodologiesProject ManagementClient Relationship Management

Sap

SAP Digital Transformation & Cybersecurity Leader - Public Sector, Tax, Revenues & Finance

Jun 2012 โ€“ Present ยท 14 yrs ยท Hybrid

  • ๐ŸŒฑ๐—ง๐—ต๐—ฒ ๐—ก๐—ฎ๐˜ƒ๐—ถ๐—ด๐—ฎ๐˜๐—ผ๐—ฟ: ๐—š๐˜‚๐—ถ๐—ฑ๐—ถ๐—ป๐—ด ๐— ๐—ถ๐˜€๐˜€๐—ถ๐—ผ๐—ป-๐—–๐—ฟ๐—ถ๐˜๐—ถ๐—ฐ๐—ฎ๐—น ๐—–๐—น๐—ผ๐˜‚๐—ฑ ๐—๐—ผ๐˜‚๐—ฟ๐—ป๐—ฒ๐˜†๐˜€ ๐˜๐—ผ ๐—ฆ๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€
  • ๐—œ ๐—ฎ๐—บ ๐˜๐—ต๐—ฒ ๐—ฒ๐˜…๐—ฒ๐—ฐ๐˜‚๐˜๐—ถ๐˜ƒ๐—ฒ ๐˜„๐—ต๐—ผ ๐˜€๐—ฝ๐—ฒ๐—ฐ๐—ถ๐—ฎ๐—น๐—ถ๐˜‡๐—ฒ๐˜€ ๐—ถ๐—ป ๐˜๐˜‚๐—ฟ๐—ป๐—ถ๐—ป๐—ด ๐—ฎ ๐˜๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—ฐ๐—ฎ๐—น ๐—ถ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ถ๐—ป๐˜๐—ผ ๐—ฎ๐—ป ๐—ฒ๐—ป๐—ฑ๐˜‚๐—ฟ๐—ถ๐—ป๐—ด ๐—ฝ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ. My role is to simplify the complex migration and management of mission-critical systems and assure the customer that their SAP and cloud journey will be seamless, from the first day (Onboarding) to the next contract (Renewal). My philosophy is simple: Commercial success is a direct measure of trust.
  • โœจ๐—ง๐—ต๐—ฒ ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ ๐—˜๐—ป๐—ด๐—ถ๐—ป๐—ฒ: ๐—•๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐—–๐˜…๐—ข ๐—ง๐—ฟ๐˜‚๐˜€๐˜ & ๐—ฅ๐—ฒ๐—ป๐—ฒ๐˜„๐—ฎ๐—น๐˜€
  • I operate as the primary relationship interface, translating delivery performance into guaranteed CxO-level confidence. My strategic alignment consistently achieves 95%+ Customer Satisfaction and drives 25% enhancement in contract renewal rates on multi-million dollar agreements.
  • โœจ ๐—ง๐—ต๐—ฒ ๐—จ๐—ป๐—ฏ๐—ฟ๐—ฒ๐—ฎ๐—ธ๐—ฎ๐—ฏ๐—น๐—ฒ ๐—๐—ผ๐—ถ๐—ป: ๐—˜๐—ป๐˜€๐˜‚๐—ฟ๐—ถ๐—ป๐—ด ๐Ÿฎ๐Ÿฐ/๐Ÿณ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—–๐—ผ๐—ป๐˜๐—ถ๐—ป๐˜‚๐—ถ๐˜๐˜†
  • My core promise is uninterrupted service. I oversee global delivery operations, treating system uptime as the ultimate non-negotiable asset. I maintain 99.9% uptime for critical systems and guarantee 100% compliance with all SLAs and governance standards, backed by a 40% reduction in incident response times through effective de-escalation.
  • โœจ๐—”๐˜‚๐˜๐—ผ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐˜๐—ผ ๐—˜๐—น๐—ฒ๐˜ƒ๐—ฎ๐˜๐—ฒ ๐—›๐˜‚๐—บ๐—ฎ๐—ป ๐—ฃ๐—ผ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ฎ๐—น:
  • I believe that great service constantly reinvents itself. Through strategic Continuous Improvement Roadmaps, I deploy AI-led automation to reduce manual effort by 30% and operational costs by 20%.
  • โœ” Attached some Record of Achievements
Data SecurityAgile Project ManagementCertified Information Security Manager (CISM)Managed ServicesDigital TransformationSAP Fiori+52

Dav public school

Computer Teacher

Jul 2008 โ€“ Sep 2009 ยท 1 yr 2 mos ยท Sasaram, Bihar

  • As a teacher, I taught the students of standard IX, X, XI,XII . Also, I worked as an external examiner of The National Institute of Open Schooling (NIOS) and an internal examiner of CBSE Board, Delhi.
JiraClient Relationship StrengtheningIT Strategic PlanningAgile MethodologiesProject ManagementClient Relationship Management

Medium

Technical Writer

Oct 2007 โ€“ Sep 2024 ยท 16 yrs 11 mos ยท Germany ยท Remote

  • https://erpragatisingh.medium.com/
Agile Project ManagementManaged ServicesJiraDigital TransformationISO 22301: 2019Project Management Office (PMO)+38

Education

Indian Institute of Management Bangalore

Strategic Management โ€” Strategic Management

May 2016 โ€“ Present

Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow

Master of Computer Applications (MCA) โ€” Computer Science

May 2009 โ€“ Present

Indian Institute of Technology, Kanpur

Agricultural Entrepreneurship

Dec 2018 โ€“ Present

Indira Gandhi National Open University

Post Graduate Diploma in International Business Operations (PGDIBO) โ€” Inrernational Business Operations

Harvard University

Sikhism Through Its Scriptures โ€” Humanities/Humanistic Studies

Indira Gandhi National Open University

Master of Arts (M.A.) (Psychology) โ€” Industrial and Organizational Psychology

Indira Gandhi National Open University

Master of Public Administration - MPA

Indira Gandhi National Open University

Master of Commerce โ€” Business/Managerial Economics

Jan 2015 โ€“ Jan 2017

Indira Gandhi National Open University

181518266 โ€” Post Graduate Diploma In Distance Education

Dec 2017 โ€“ Dec 2018

Indira Gandhi National Open University

Master of Science - MS โ€” Counselling and Family Therapy

Jan 2019 โ€“ Jan 2021

Madurai Kamraj University, Madurai

Master of Arts - MA(Economics) โ€” Business/Managerial Economics

MongoDB University

MongoDB โ€” Computer Science

Jan 2015 โ€“ Jan 2015

Big Data University

Big Data Professional โ€” Big Data- zookeeper

Jan 2014 โ€“ Jan 2015

The Open University

Master of Science - MS โ€” Professional Study

Jan 2018 โ€“ Jan 2018

Stanford University

Mobile App Delelopment-Onjective c and iPhone

IIMB - Advanced Management Programme (AMP)

Predictive Analytics

Lynda.com

Mobile and Web App professional

Jan 2015 โ€“ Jan 2015

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