Jan 2020 – Aug 2021 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Led ‘Sales Operations’ for a business vertical. Responsibilities were to:
• Design and implement strategic plans to reach sales targets
• Cultivate lasting relationships with customers to grow customer loyalty & revenue
• Meet customers & prospects to grow the relationship by augmenting their IT teams
• Head the pre-sales process involving presentations, proposals, negotiations, agreements, etc.
• Develop and promote weekly, monthly and quarterly sales objectives
• Work with customers to better understand their business needs and imminent IT goals
• Assess costs, competition, regulations, & needs to plan selling strategies
• Estimate sales volume and profit for current and new offerings
• Establish a sales training program for new sales & marketing employees
• Meet with Inside Sales managers to assess performance of outreach teams
• Meet with Digital Marketing Manager to plan DM strategy & social media campaigns
• Lead and motivate technical teams to improve quality of service with clients

Jul 2016 – Dec 2019 · 3 yrs 5 mos · Bengaluru, Karnataka, India

• Addressing challenges of the US Healthcare industry through careful analysis of their context and consultative selling. Also, crafting potential strategies and conducting roadmap planning sessions to help existing partners grow their business and gain competitive edge through meaningful healthcare technology services.

Jun 2015 – Jun 2016 · 1 yr · Bengaluru, Karnataka, India

• Started my journey as an Inside Sales Specialist. Responsibilities were to:
• Speak to prospective customers, either face to face or over the phone
• Gain an understanding of prospects' specific business needs and apply services knowledge to meet them
• Carry out cold-calling in order to create interest in services, generate new business leads, and arrange meetings
• Identify and develop new business through networking and follow-up courtesy calls
• Prepare and deliver services’ presentations to prospects
• Market and promote a portfolio of services by writing and designing sales literature and attending industry events
• Develop effective sales plans using newer sales methodologies
• Provide technical & business advice to customers on all IT
• Meet sales targets set by management and contribute to team targets
• Network with existing customers in order to maintain relationships and help address their additional technology needs

Jan 2015 – Jun 2015 · 5 mos · Bengaluru Area, India

• Worked as a consultant for an EY Tax Portal.
• Identified and documented high-level risks, assumptions, and constraints based on current environment, historical data, and/or expert judgment in order to identify project limitations and proposed an implementation approach.
• Participated in weekly calls with stakeholders, product owners, and technology teams during project reviews to discuss the trends and upcoming changes in process.
• Single point of contact to users reporting incidents or requests related to the application.
• Monitor incident/request queue and adapt to changing priorities. Also, coordinate with various teams and track them to resolution.
• Handled the global billing process of the application by ensuring the clients are notified in advance regarding their renewal and collate the charge codes for billing.
• Coordinated with multiple engagement teams and stake holders for necessary approvals to perform assigned tasks.
• Conducted trainings and demonstrated functionalities of the application to new users (internal and clients).
• Trained team members about the application and process changes (when applicable).

Jun 2014 – Jan 2015 · 7 mos · Bengaluru Area, India

• Worked as Senior Technical Support Associate for STS International (Cisco).
• Providing Technical Support to customers across US, UK and Australia.
• Resolving Technical problems related to software in cisco systems and networks.
• Helping take escalations as required.
• Trained extensively on soft skills, behavioral skills & telephone etiquette.

Jan 2014 – Feb 2014 · 1 mo · New Delhi Area, India