SARTHAK TYAGI

Operations Associate

Gurugram, Haryana, India0 mo experience

Key Highlights

Expert in data analysis and IT service management.
Proficient in Power BI for strategic decision-making.
Achieved 100% SLA compliance with high user satisfaction.

Stackforce AI infers this person is a Data Analytics professional with strong IT service management expertise.

Contact

sarthak.tyagi.cseiot.2020@miet.ac.in LinkedIn

Skills

Core Skills

Data AnalysisIt Service ManagementBusiness AnalysisData Management

Other Skills

Amazon Web Services (AWS)Analytical SkillsAzure DevOps ServerAzure SQLBI ToolsBRDBusiness analystCascading Style Sheets (CSS)Cloud ApplicationsCustomer InsightData MigrationData VisualizationFinancial ReportingGitHTML Scripting

About

Data Analytics Executive with expertise in analyzing IT and company operations data, optimizing resolution times, and ensuring SLA compliance. Skilled in managing cloud data from the GSS ticketing tool, auditing processes, and documenting findings in audit formats. Proficient in Power BI for data visualization and reporting to drive strategic decision-making. Experienced in defining IT processes, refining SLAs, and supporting corporate IT strategy through data-driven insights. Additionally, adept at managing third-party vendors and their taskforce to ensure seamless operations and service delivery.

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Xceedance

System Analyst

Feb 2025 – Sep 2025 · 7 mos · Gurugram, Haryana, India · Hybrid

🔹 Provided support by managing incidents and service requests through ITSM tools, ensuring compliance with SLA metrics and enhancing operational visibility.
🔹 Independently performed data analysis on IT operations and audit processes, contributing to process optimization and compliance tracking.
🔹 Created insightful dashboards using Power BI and Excel, transforming raw cloud and ITSM data into actionable insights for the Poland region.
🔹 Contributed to IT audits and documentation by preparing Business Requirement Documents (BRDs) and operational reports.
🔹 Participated in User Acceptance Testing (UAT) for production deployments, validating system functionality and reporting bugs to ensure smooth rollouts.
🔹 Conducted support troubleshooting and research, aligning efforts with ESAT (Employee Satisfaction) goals and documenting learnings for team use.
🔹 Authored a comprehensive Support Analysis Report focusing on Incident Management, Service Requests, SLA Compliance, ESAT, and Reopen Rates.
🔹 Maintained 100% SLA compliance and highlighted ESAT scores averaging 5.0 with a 75% response rate, showcasing high user satisfaction.
🔹 Demonstrated ownership, a growth mindset, and the ability to work independently across multiple ITIL domains.

ITSMPower BIData AnalysisSLA ComplianceIncident ManagementService Requests+1

Centilytics | intelligent cloud management

Business Analyst

Nov 2024 – Jan 2025 · 2 mos · Noida, Uttar Pradesh, India · On-site

Designed and executed SQL use cases, building databases to support decision-making.
Managed projects via Microsoft Project tools and led cross-functional meetings.
Conducted SLA and requirement surveys; performed competitive market analysis.
Tracked KPIs using BI tools, collaborating 50% with data analysts for performance insights.
Created BRDs, use cases, and conducted UAT to ensure solution validation.

SQLMicrosoft ProjectBI ToolsBRDUATBusiness Analysis+1