Aug 2023 – Apr 2024 · 8 mos · On-site

• As the Director of Inside Sales at iQuanti, I led a team to create a $5M proposal pipeline, optimized sales operations, and collaborated with Marketing for lead progression. Managed a diverse team to achieve 74% of meeting target in the first quarter.

Dec 2021 – Aug 2023 · 1 yr 8 mos · Bangalore Urban, Karnataka, India

• Led a team of 13 Account Managers and 8 SDR's to oversee a $35M book of business, achieving an 82% renewal rate for FY22-23. Developed a renewal process, drafted playbooks, and maintained CRM hygiene for efficient forecasting. Initiated the renewal process and coached and mentored team members to achieve individual targets.

Aug 2019 – Dec 2021 · 2 yrs 4 mos · Greater Bengaluru Area · On-site

• In my role as Senior Manager Customer Success at AppViewX, I successfully managed strategic and Enterprise accounts in the US market. Leading a team of 8 CSMs, I focused on onboarding, retention, and lifecycle management, driving upsell and cross-sell opportunities within the account deck. I also partnered with resellers for renewal and expansion opportunities, facilitating product development based on customer requirements.

Jun 2018 – Aug 2019 · 1 yr 2 mos · Bangalore · On-site

• In my role as a Sr. Customer Success Manager at Aryaka Networks in Bangalore, I handled APAC Accounts, driving customer retention and cross-selling initiatives. I collaborated with the product management team to tailor products to meet customer needs, ensuring a high level of customer satisfaction and loyalty.

Oct 2015 – Jan 2018 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• In my role as a Senior Customer Success Manager at Replicon, I worked closely with management to develop growth strategies within the account deck, ensuring efficient billing and invoicing processes for US Strategic accounts. I collaborated with Renewal Reps to forecast renewals and churn, identifying and capitalizing on growth opportunities to drive customer satisfaction and retention.

Jun 2014 – Jul 2015 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• In my role as Regional Sales Manager at Act-On Software, Inc., I facilitated customer success and billing processes to ensure effective service delivery. Managing a team of 7 SDRs, I led sales efforts in multiple regions, driving revenue growth through new acquisitions and upselling existing customers.

Jun 2013 – Jun 2014 · 1 yr · Bangalore · On-site

• In my role as an Education Sales Manager at Oracle in Bangalore, I successfully implemented marketing campaigns to engage customers, managed North American education accounts to drive revenue growth, and provided training support for customers with pre-purchased learning credits.

Sep 2012 – Apr 2013 · 7 mos · Bengaluru, Karnataka, India · On-site

• In my role as an International Account Manager at iViZ Techno Solutions Pvt. Ltd., I conducted webinars and product demos to generate leads and assess pre-sales opportunities. By driving revenue in Europe and African regions through effective partner management and direct sales, I successfully signed new partners and supported existing ones with tailored sales strategies.

Jul 2009 – Sep 2012 · 3 yrs 2 mos · Bangalore

• As an Inside Sales Advisory Account Manager at McAfee, I was directly responsible for revenue generation in Northern America. I worked closely with small and medium-sized businesses, renewing licenses, identifying growth opportunities, and collaborating with third-party resellers to ensure client satisfaction and product updates.

Jul 2005 – Jun 2009 · 3 yrs 11 mos · Bangalore

• As a Tele Sales Executive at 24/7 Customer Pvt Ltd in Bangalore, I successfully sold a range of financial products to UK customers, including Credit Cards, Loans, and Insurance. I also played a key role in training and mentoring team members to improve their performance below SLA. Additionally, I focused on creating a positive and motivating work environment for my fellow associates.