Jan 2024 – Dec 2025 · 1 yr 11 mos · Bellevue, WA

• ● Defined and led end-to-end functional, regression, integration, and performance testing for Salesforce Agentforce systems by collaborating with cross-functional teams, resulting in a 30% improvement in early defect identification.
• ● Writing monitoring availability tests for external community websites across 800+ pods, ensuring robust uptime and system reliability.
• ● Triaging availability drops, performing deep-dive analyses into production incidents, and creating insightful dashboards in Grafana and Splunk for real-time monitoring and incident management.
• ● Leading End-to-End (E2E) Test Strategy for Agenforce, driving the development, enhancement, and optimization of automation frameworks for LLM based copilot panels.
• ● Contributing to the design and execution of tests for Agentforce systems, integrating automated validation processes within the salesforce evaluation framework.
• ● Proposed and implemented process improvements, automation solutions, and new testing methodologies that improved speed, quality, and effi ciency, challenging the status quo and driving OpEx gains.
• ● Collaborating cross-functionally with Quality, Engineering, Program Management, and Product Development teams to defi ne test strategies and risk management plans during product kickoff s.
• ● Identifying gaps in test coverage, defining and improving processes, coordinating with stakeholders to address potential risks, and contributing to continuous quality improvements.
• ● Worked collaboratively with engineering, product, UX, and operations teams to defi ne and monitor quality metrics and performance KPIs, enabling a data-driven approach to product quality assurance and user experience optimization.
• ● Experience in RAG, LLM model Evaluation, AI EVAL frameworks, Dataset generations, Prompt engineering and Fine Tuning LLM Models

Mar 2023 – Jan 2024 · 10 mos · Austin, Texas, United States · Hybrid

• worked on performance of POS & self-checkout systems at Whole Foods, recently measuring gateway cloud migration on AWS (EKS, Fargate, Elastic Redis). Extensive experience in web sockets, networking & performance.
• ● Performed comprehensive end-to-end testing of Whole Foods Point-of-Sale terminals, self-checkout machines, and JWO (Dorothy) systems to validate complete shopping transaction lifecycles.
• ● Involved in various latency goal reduction discussions and created a testing roadmap for testing.
• ● Scaled manual and automated test coverage by implementing advanced automation frameworks including hardware-in-the-loop strategies significantly reducing manual QA eff ort and accelerating test cycle time by 40%
• ● Analyzed and debugged production issues, assisting development in root cause identifi cation.
• ● Improved automation regression suite for self-checkout, JWO and QSR lanes, reducing manual eff orts by 10%.
• ● Established alarms and weekly reports in Splunk, and created a service health dashboard for leadership.
• ● Contributed to pipelines, enhancing monitoring and reporting for leadership insights.
• ● Collaborating between different cross-functional teams to ensure consistent user experience.
• ● Partnered with developers for root cause analysis and issue triaging, leading to the implementation of process improvements that decreased recurring critical bugs by 25% and enhanced long-term product quality.

Oct 2022 – Mar 2023 · 5 mos

• work on Amazon’s People Engine project. Focused on automation tooling, DB validation, E2E test planning, GO/NO-GO, Bug Bash, sign-offs, code reviews & operational excellence.
• ● Automated 70% of UI regression test cases using Selenium WebDriver, saving 15% of manual effort.
• ● Involved in E2E quality of the product.

Mar 2021 – Dec 2022 · 1 yr 9 mos

• Worked as a QAE with Amazon.com Cart team in Seattle, handling on-call, automation fixes, code reviews, regression suite updates, and project testing. Also driving process improvements and documentation.
• ● Led E2E quality for Amazon shopping Cart features and collaborating with 30+ diff erent partner teams.
• ● Implemented pre-merge test execution in the pipeline, enhancing code quality.
• ● Managed on-call responsibilities, and pipeline failures, and achieved 95% platform automation pass rate to meet the OE bar.
• ● Pioneered Add to Cart API for shopping cart automation framework, benefi ting internal partner teams.
• ● As an on-call engineer, ensured availability of the platform was not at risk and customers could make transactions seamlessly.

Jun 2020 – Mar 2021 · 9 mos

• ● Developed data metrics solution from Rally for Amazon leadership insights.
• ● Successfully led as testing Team Lead for internal HR applications.
• ● Engineered page load timeout scripts for Salesforce page performance assessment.
• ● Developed Salesforce sandbox comparison solution, ensuring consistency in deployments.
• ● Managed 2 out of 5 HR team programs (ERC, Career choice), stabilizing test suites and reducing 20% of manual effort.
• ● Created Chrome extension for streamlined access to multiple Amazon applications.

Mar 2019 – May 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

• ● Implemented and maintained automated test scripts, and programs to boost testing effi ciency.
• ● Achieved 20% case resolution among a team of 7 consultants.
• ● Innovated R&D solutions to unblock clients and enhance product features.
• ● Integrated Xray-Jira Plugin with Provar tool with Rest APIs which helped several clients later.
• ● Analyzed and optimized Provar tool performance, enhancing stability.
• ● Extensive experience in evaluating the performance of Java-based applications. Performed thread analysis, thread dumps, heap dumps, memory analysis, confi guring heap sizes, and analyzing/modifying JVM garbage collection.
• ● Collaborated with multiple teams to enhance software testing effi ciency.

Jul 2018 – Feb 2019 · 7 mos · Gurgaon, Haryana, India

• ● Automated test scripts using Selenium WebDriver, boosting test coverage by 50% in the pipeline.
• ● Participated in project sizing, proposed improvements, and impacted usability and performance.
• ● Mentored onsite and off shore team members on quality assurance standards.
• ● Proposed development and testing improvements to positively impact usability, function, and performance.
• ● Collaborated with the leadership team to develop an automation strategy and execution plan.
• ● Generated sign-off reports, conducted root cause analysis sessions, and contributed to QA processes.

Sep 2017 – Jun 2018 · 9 mos · Gurgaon, India

• Client: MACY’S
• Involved in common Automation test framework development across company using page object Model, selenium, testNG, Rest Assured, appium, Maven, Git, jenkins, docker, jacoco.
• Streamlined testing process for client and handover the process.

Mar 2015 – Apr 2017 · 2 yrs 1 mo · Gurgaon, Haryana, India

• Clients: GOPRO (drone), IBM
• Started in C development, bug fixing.
• Data structures, Linux, multi buddy chat system designing
• Socket programming, Gdb, Valgrind, AWS, IBM powerHA, Cluster management, Twitter sentiment analysis
• Go pro cameras, Go pro karma Drones, HIL simulator, Go pro karma drone mobile app testings and automation