Nov 2024 – Oct 2025 · 11 mos · Gurugram, Haryana, India · On-site

• Leadership & Team Management: Led a team of 35 members, ensuring efficient task delegation and performance optimization.
• Process Improvement: Implemented strategies that enhanced operational efficiency and reduced turnaround time.
• Training & Development: Conducted regular training sessions, boosting team skills and overall performance.
• Performance Monitoring: Developed and tracked key performance indicators (KPIs) to improve productivity and quality.
• Customer Satisfaction: Ensured high client satisfaction by maintaining service excellence and resolving escalations effectively.

Feb 2024 – Oct 2024 · 8 mos · Gurugram, Haryana, India · On-site

• As a Subject Matter Expert at Lenskart, I play a pivotal role in driving excellence in our optical services and products. My primary responsibilities include:
• Expert Guidance: Providing in-depth knowledge and support on eyewear trends, lens technologies, and eye care best practices to both internal teams and customers.
• Training & Development: Designing and delivering training programs for staff, ensuring they are well-equipped to provide exceptional service and product recommendations.
• Quality Assurance: Collaborating with quality control teams to uphold the highest standards in our products and services, conducting regular assessments, and implementing improvements based on customer feedback.
• Customer Engagement: Assisting in complex customer inquiries and resolving issues related to prescriptions, fittings, and product selections, ensuring a seamless customer experience.
• Industry Insights: Staying abreast of industry advancements and emerging trends, sharing valuable insights that inform our product development and marketing strategies.
• Cross-Functional Collaboration: Working closely with product development, marketing, and sales teams to align on best practices and enhance our service offerings.
• My role is centered around empowering others with knowledge and fostering a culture of continuous improvement, all while ensuring that Lenskart remains at the forefront of the eyewear industry. Let's connect to discuss industry trends, share insights, and explore opportunities for collaboration!

Sep 2022 – Jan 2024 · 1 yr 4 mos · Gurugram, Haryana, India · On-site

• As a Sales Consultant at Lenskart, I am dedicated to delivering exceptional customer experiences and driving sales growth in the eyewear sector. My key responsibilities include:
• Customer Engagement: Building strong relationships with customers to understand their eyewear needs, providing personalized recommendations, and ensuring a seamless shopping experience.
• Product Knowledge: Staying well-informed about our diverse range of eyewear products, including frames, lenses, and accessories, to effectively communicate their features and benefits.
• Sales Achievement: Meeting and exceeding sales targets through proactive outreach, effective upselling, and promoting special offers, while contributing to the overall growth of the store.
• Visual Merchandising: Assisting in the presentation of products within the store, ensuring an attractive and organized display that enhances customer engagement and encourages purchases.
• Feedback Loop: Gathering customer feedback and insights to share with the team, helping to improve product offerings and service strategies.
• Team Collaboration: Working closely with fellow team members to create a positive work environment, sharing best practices, and contributing to a cohesive sales strategy.

Sep 2020 – Jul 2022 · 1 yr 10 mos · Gurugram, Haryana, India

• As a Promoter at Bharti Airtel, I play a crucial role in driving brand awareness and customer engagement within the telecommunications sector. My primary responsibilities include:
• Brand Promotion: Actively promoting Airtel’s products and services to potential customers, effectively communicating our value propositions and unique offerings.
• Customer Interaction: Engaging with customers in various settings, including events and retail locations, to understand their needs and provide tailored solutions.
• Sales Support: Assisting in the sales process by providing information, answering queries, and facilitating seamless transactions, ensuring a positive customer experience.
• Market Research: Gathering insights on customer preferences and competitor offerings, helping to inform marketing strategies and improve our service delivery.
• Team Collaboration: Working closely with marketing and sales teams to execute promotional campaigns and initiatives that drive brand visibility and customer acquisition.
• Feedback Collection: Listening to customer feedback and relaying valuable insights to the team, contributing to continuous improvement in our services and customer satisfaction.