Jan 2024 – Present · 2 yrs 4 mos · Bengaluru, Karnataka, India · Remote

• I work across the Core Learning, Admin, and Support Bot teams, owning backend architecture and platform reliability for high-scale learner systems.
• Introduced & launched the Neovarsity Degree Program within the AIML track, contributing to 100+ sales and earning the Needle Mover Award for business impact.
• Led the migration from Zendesk to Kapture CRM, designing data pipelines and workflow integrations that enabled a smooth transition and reduced support tooling cost by ~80%.
• Architected and deployed an AI-powered support bot using ChatGPT + function calling, automating thousands of queries monthly and significantly reducing manual ticket volume.
• Built an internal Admin Sync Tool to reconcile learner attendance, problem-solving stats, and course progress—eliminating most engineering dependencies for support teams.
• Contributed to building the in-house Enrolment Agreement PDF workflow (DocuSign-style), helping automate contract generation for mentee onboarding
• Optimized multiple admin-facing syncing APIs by implementing bulk imports, eliminating N+1 queries, and improving response times for high-traffic operational workflows.
• Automated NPS detractor ticket creation, enabling timely recovery workflows and improving support responsiveness.
• Collaborated on the backend modularization of the Course Pause/Reset Automation system, enabling >95% automation of ~1200 weekly manual requests and significantly reducing Ops workload.
• Resolved 400+ support tickets by proactively identifying recurring issues and implementing long-term service improvements, leading to a 70% reduction in ticket inflow.
• Mentored 10+ interns, guiding them through project execution and best practices. Also conducted 30+ interviews to support hiring initiatives.

Oct 2022 – Jan 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · Remote

• Designed and implemented an Attendance Streak feature to increase learner engagement by tracking and rewarding consistent class participation.
• Built Cue Card systems to assist instructors during live lectures, improving delivery consistency and post-class survey participation.
• Led back-end development for Scaler School of Technology dashboards, enabling seamless course and student management for internal stakeholders.
• Drove the development of Scaler Neovarsity, collaborating cross-functionally with product, design, and operations teams to deliver a scalable and modular platform.
• Received the All-Rounder Performance award for impactful contributions across multiple domains, including product development, system optimization, support automation, and team mentorship.

Jan 2022 – Oct 2022 · 9 mos · Bengaluru, Karnataka, India · Remote

• Part of the Classroom-Tech team at Scaler Academy, responsible for end-to-end development and optimization of classroom-related systems impacting thousands of learners.
• Built and deployed bulk operations for class timing adjustments and deletions, reducing Ops team workload by 30% and saving over 15 hours per week through automation.
• Optimized query performance for streak mailers, cutting execution time by 50%, and improved merged class view page load speeds by 40%, significantly enhancing user experience and platform efficiency.