saurabh sharma

Operations Associate

Gurugram, Haryana, India3 yrs 3 mos experience
Highly Stable

Key Highlights

  • 6 years of experience in data management and analysis.
  • Proficient in Excel, SQL, and Data Visualization tools.
  • Strong problem-solving and decision-making abilities.
Stackforce AI infers this person is a Data Analyst in the BPO sector with strong MIS capabilities.

Contact

Skills

Core Skills

Management Information Systems (mis)Data AnalysisDialer Management

Other Skills

Analytical SkillsBriefsBusinessBusiness AnalyticsBusiness InformationBusiness ReviewsChartCommunicationDaily ReportsDashboardsData AnalyticsData EntryData MaintenanceData ManagementData Visualization

About

I was stared my journey as a mis coordinator in my first company in 2018 with cliff jumper Tech it was my first and valuable experience but that was a initial startup of 4 people's, I was really enjoyed my work i can't never forgeten. after that I was worked in 3 companies but now I am currently working in Frankfinn aviation services I had joined this company Sep'23 and here am work as an Mis Dailer looking here Genesys & Ngucc churn the data on a daily basis and put the same in the Champaign for dialing purpose Experienced MIS Assistant with 6 years of success in managing and analyzing data, creating reports, and streamlining processes. Seeking the role of MIS Executive in Telecom/BPO to leverage my skills in Excel, SQL, and Data Analysis.

Experience

3 yrs 3 mos
Total Experience
1 yr
Average Tenure
--
Current Experience

Innova source facilities ( first meridian business pvt ltd.)

Ex Senior Mis Executive

Mar 2025Oct 2025 · 7 mos · Gurugram, Haryana, India · On-site

  • Manage calendar, appointments, meetings, and travel arrangements
  • Organize meetings, prepare agendas, and maintain minutes
  • Develop and maintain MIS reports, dashboards, and KPIs to support business operations and decision-making
  • Design and deliver power point dashboards and presentation for leadership and business reviews
  • Automate regular reports and streamline reporting processes to improve efficiency
  • Collaborate with cross-functional teams to gather reporting requirements and deliver insights
  • Track business performance and provide insights to improve productivity, cost and operational performance
  • Work on ad-hoc analysis and business cases for different functions (Finance, Sales, Operations, etc.)
  • Act as the primary point of contact between executives and stakeholders
  • Prepare review data for management purposes
  • Track and follow up on action items and deadlines
  • Maintain and organize confidential files, records, and documentation
  • Screen calls, emails, and messages for timely responses
  • Ensure smooth coordination across departments for operational efficiency
  • Perform general administrative duties to support efficient operations
  • Maintain and ensure data accuracy, consistency, and integrity across reporting platforms.
  • Proficient with AI tools (e.g., ChatGPT, Gemini, Perplexity, etc.)
  • Strong problem-solving and decision-making abilities
Microsoft Power BIMicrosoft WordMicrosoft Power QueryMicrosoft ExcelMicrosoft PowerPointcalendar management+3

Frankfinn aviation services pvt. limited

5 roles

Management Information System Executive

Oct 2023Mar 2025 · 1 yr 5 mos · On-site

calendar management

Mis executive

Sep 2023Mar 2025 · 1 yr 6 mos · On-site

  • looking at here the dailer of the genesys and Ngucc and attendance of the floor shrinkage and attrition and so on.
Microsoft WordnguccExcel DashboardsExtract, Transform, Load (ETL)Workforce ManagementTeamwork+10

Management Information System Executive

Sep 2023Mar 2025 · 1 yr 6 mos · On-site

  • Handled internet, purchase, and toll-free data churning (ETL)
  • Prepared daily, weekly, and monthly reports for management (Agent and TL performance)
  • Prepared ad-hoc and regular reports for management
  • Prepare the review data for management purposes
  • Managed attendance, shrinkage, attrition, and hourly APR reports
  • Created and deleted agent logins and generated walk-in reports
Time ManagementGoogle SheetsGoogle Formscalendar management

Management Information System Executive

Sep 2023Sep 2024 · 1 yr · On-site

Outbound SalesExcel DashboardsExtract, Transform, Load (ETL)Microsoft Excelcalendar management

Management Information System Analyst

Sep 2023May 2024 · 8 mos · On-site

Microsoft Power BIMicrosoft WordExcel DashboardsMicrosoft Power QueryGoogle SheetsWorkforce Management+4

Authbridge research pvt ltd

Management Information System Executive

Jul 2022Sep 2023 · 1 yr 2 mos · India · Hybrid

  • looking at their entire department mis report and shrinkage and attendance, attrition.
Research SkillsWorking ExperienceData AnalysisOperations Process ImprovementBriefsDashboards+35

Education

Haryana Board of School Education (HBSE)

Himalaya institute of technology — Political Science and Government

Jun 2015Aug 2018

Haryana Board of School Education (HBSE)

Bachelor of Arts - BA — Political Science and Government

Jun 2015Aug 2018

m.d.u (rohtak)

AM DOING M.E ENGG

Jan 2010Jan 2014

NEW LIGHT PUBLIC SCHOOL

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