Saurabh Shharma — Operations Associate

As Manager at Standard Chartered Global Business Solutions, I am driving Governance, Risk and Control Strategies for SCB GIAI COO. Previously as Assistant VP at Citi, I led a team of 8 associates to deliver data analytics, executive reporting and business insights for Citi USPBA Credit Cards. I have over 12 years of experience in executing critical projects in banking and financial services, spanning across Product & Marketing analytics, Portfolio performance, Campaign tracking, Data risk management and Process simplification. My core competencies include Data analytics, Business intelligence, Executive dashboard & insights generation, Effective team & partner management and Process control governance. I collaborate with cross-functional teams to support the transformation of legacy processes to next-generation technologies, and to develop conversational BI capabilities for C-suite executive management. I also work with internal audit teams to enable risk and controls compliance for data, processes, and procedures. My mission is to drive data-driven innovation, transformation and simplification, and to empower the business with actionable insights and solutions.

Stackforce AI infers this person is a Data Analytics and Risk Management expert in the Fintech industry.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 5 mos

Skills

Risk Management
Governance
Data Analytics
Business Insights
Performance Tracking
Data Risk Management
Regulatory Compliance
Data Governance
Compliance
Process Improvement
Data Quality Management
Data Analysis
Analytics
Customer Insights

Career Highlights

Over 12 years of experience in banking and financial services.
Expert in data-driven innovation and transformation strategies.
Proven leadership in cross-functional team management.

Work Experience

Standard Chartered

Manager (11 mos)

Citi

Assistant Vice President (3 yrs 4 mos)

Principal Analyst (3 yrs 2 mos)

Capital One

Data Analyst, Senior Associate (10 mos)

Data Analyst, Associate (1 yr 1 mo)

Data Analyst, Associate (1 mo)

Data Analyst, Associate (10 mos)

Analyst, Data Risk Management (1 mo)

Analyst, Data Risk Management (1 yr)

Mu Sigma Inc.

Business Analyst (1 yr 3 mos)

Education

Executive Post Graduate Program at The University of Texas at Austin

Executive Post Graduate Program at Great Learning

Bachelor of Technology (B.Tech.) at National Institute of Technology , Patna

All India Senior School Certificate Examination at Kendriya Vidyalaya

All India Secondary School Examination at Kendriya Vidyalaya

Saurabh Shharma

Operations Associate

Bengaluru, Karnataka, India12 yrs 5 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Over 12 years of experience in banking and financial services.
Expert in data-driven innovation and transformation strategies.
Proven leadership in cross-functional team management.

Stackforce AI infers this person is a Data Analytics and Risk Management expert in the Fintech industry.

Contact

Skills

Core Skills

Risk ManagementGovernanceData AnalyticsBusiness InsightsPerformance TrackingData Risk ManagementRegulatory ComplianceData GovernanceComplianceProcess ImprovementData Quality ManagementData AnalysisAnalyticsCustomer Insights

Other Skills

AI-Driven Decision ScienceAnalysisAutomation & Transformation (SQL, Python)Big DataBig Data (Hadoop, Hive, PySpark)Business AnalyticsBusiness CommunicationsBusiness Intelligence (BI)Business Intelligence ProjectsBusiness Intelligence ToolsBusiness StorytellingCommunicationCredit Card & Lending AnalyticsCredit Card AnalyticsCustomer Analysis

About

Experience

12 yrs 5 mos

Total Experience

3 yrs 10 mos

Average Tenure

11 mos

Current Experience

Standard chartered

Manager

Jul 2025 – Present · 11 mos · Bengaluru, Karnataka, India · Hybrid

Risk & Governance Strategy, Group Internal Audit & Investigations
Ideate and implement Risk Management framework across Risk Taxonomy and refresh framework based on evolving business needs/ risks
Operational Technology and Compliance Risk Management framework and implementation
Partner with other Risk Management functions across the company and cross functional teams to conduct Process Level Assessments
Maintain relationships with key stakeholders to ensure timely delivery of commitment

Risk ManagementGovernanceComplianceStakeholder Management

Citi

2 roles

Assistant Vice President

Promoted

Mar 2022 – Jul 2025 · 3 yrs 4 mos · Bengaluru, Karnataka, India

Insights & Intelligence
Led a team of 8 associates to drive initiatives for Transformation & Simplification Strategies, Business Insights and Process Controls & Governance for Citi Credit Cards
Support transformation of legacy processes to next gen tech like Tableau and Pyspark
Work with internal audit teams to enable Risk & Controls compliance for data, processes and procedures
Collaborate with cross functional teams to develop Next Gen Executive Reporting using Generative AI capabilities

Data AnalyticsBusiness InsightsProcess ControlsTransformation Strategies

Principal Analyst

Dec 2018 – Feb 2022 · 3 yrs 2 mos · Bengaluru, Karnataka, India

Strategic Information Solutions
Help Card Acquisition get insights into Digital and Direct Mail channel level details to optimise the channel effectiveness
Track launch of new products along with insights on profitability KPIs for performance of Sales Growth campaigns through Test-Control analysis
Gauge the reasons for customer attrition and track effectiveness of Retention campaigns

Digital MarketingSales GrowthCustomer RetentionData AnalyticsPerformance Tracking

Capital one

6 roles

Data Analyst, Senior Associate

Jan 2018 – Nov 2018 · 10 mos

Data Transformation Strategy, FS Risk Management & Analytics
Ideated and brainstormed on Root Cause Analysis Framework and collaborating for its development for identification of root causes and impact analysis of the data defects using R Shiny.
Developed and validated data risk scorecards for critical business elements spanning across Marketing & Horizontals, Sales & Origination and Loan Servicing functions using amalgamation of statistical methods for data profiling and business insights

Data Risk StrategyData ProfilingStatistical MethodsData Risk ManagementData Analytics

Data Analyst, Associate

Nov 2016 – Dec 2017 · 1 yr 1 mo

Root Cause Analysis & Defect Remediation, FS Risk Management & Analytics
Collaborated in the analysis and data consultation for wider Risk Analyst community for Regulatory reports like CCAR-DFAST and Credit Risk models like LLF
Ideated and Prototyped Data Classification & Automation Framework (Proof of Concept) to minimize regulatory risks by driving consistency in application of policies & reduce per capita bandwidth consumption by 50% using Naïve Bayes algorithm

Data ClassificationRegulatory ComplianceData ConsultationData Risk Management

Data Analyst, Associate

Oct 2016 – Nov 2016 · 1 mo

Data Governance & Compliance, FS Risk Management & Analytics
Engaged with Privacy and Compliance groups to understand and define data sharing implications in terms of users & platforms with regards to FACTA & FCRA
Collaborated with US team to design and deploy the Data Governance Audit Dashboard to identify and eliminate risk across FS analytical environment leveraging 8 process KPIs based on the regulatory compliance, governance policies and contractual obligations

Data GovernanceData SharingRegulatory ComplianceCompliance

Data Analyst, Associate

Dec 2015 – Oct 2016 · 10 mos

Mass Data Monitoring Tool, FS Risk Management & Analytics
Coordinated with product owner and development team to develop test schedules and use case scenarios for in-house Mass Data Monitoring tool
Functionally tested the developed tool (UAT) and deployed tool (PPV) and ensured successful implementation
Worked jointly with multiple pods on enhancing and modifying process of governance of data; Built Data Governance Metrics Dashboard to gauge the performance of the governance function and generated insights and recommendations which helped to take appropriate actions

Data MonitoringGovernance MetricsProcess ImprovementData Governance

Analyst, Data Risk Management

Oct 2015 – Nov 2015 · 1 mo

Data Risk Scorecard, FS Risk Management & Analytics
Collaborated with Risk to develop and manage metric lexicons(data mapping documents) & data risk scorecards for ~150 elements for regulatory reports related to Fannie Mae ASDF, Vintage Risk and Trouble Debt Restructuring

Data Risk ScorecardData MappingRegulatory ReportingData Risk ManagementRegulatory Compliance

Analyst, Data Risk Management

Oct 2014 – Oct 2015 · 1 yr

Data Risk Scorecard, FS Risk Management & Analytics
Assessed the data quality of high-priority data elements across the dimensions of completeness, accuracy, consistency, timeliness & metadata at required frequency and granularity and analyzed the data issues for root causes, recommended solutions
Provided analytical insights and recommendations during the complete data risk life cycle

Data QualityData AnalysisRoot Cause AnalysisData Quality Management

Mu sigma inc.

Business Analyst

Jun 2013 – Sep 2014 · 1 yr 3 mos · Bengaluru, Karnataka, India

Mu Sigma- Analytics Delivery
Target Customer Segment for Marketing
Measured the effectiveness of email marketing in terms of transaction behavior of the customers within 30 days of them visiting through email
Customer-centric Segmentation Strategy for Stores
Conducted affinity analysis to identify cross-selling products, which led to revenue growth of 1.5% in a span of 1 month

Customer SegmentationEmail MarketingAnalyticsCustomer Insights