Sep 2023 – Feb 2025 · 1 yr 5 mos · Dubai, United Arab Emirates · On-site

• As the Restaurant Operations Manager, I oversee the day-to-day operations of the restaurant, banquet, and catering services to ensure seamless service delivery and operational efficiency. I implement strategic initiatives focused on enhancing customer satisfaction, optimizing processes, and driving operational performance across all areas.
• Key Responsibilities:
• Operational Leadership: Manage and streamline restaurant, banquet, and catering operations to ensure high standards of service and efficiency.
• Customer Experience: Introduce and execute strategies aimed at optimizing guest satisfaction and creating memorable dining experiences.
• Team Development: Lead, train, and mentor cross-functional teams to maintain exceptional service quality and achieve performance goals.
• Staff Training & Development: Design and implement training programs that elevate staff capabilities, fostering a culture of continuous improvement.
• Marketing & Promotion: Develop and execute innovative marketing strategies to drive customer engagement, loyalty, and repeat business.
• In this role, I combine my leadership skills and operational expertise to continuously raise service standards and deliver exceptional results in a competitive market.

Apr 2023 – Aug 2023 · 4 mos · Dubai, United Arab Emirates

• As Restaurant Manager, I was responsible for overseeing the daily operations of the restaurant to ensure smooth business performance while driving improvements across all aspects of service and efficiency. My focus was on enhancing staff performance, optimizing customer service, and implementing strategic initiatives to boost both operational results and customer loyalty.
• Key Responsibilities:
• Daily Operations Management: Supervised day-to-day restaurant operations, ensuring seamless service delivery and efficient business performance.
• Staff Training & Development: Developed and implemented training programs to enhance staff performance, ensuring consistent service excellence.
• Marketing Strategy: Led the implementation of targeted marketing strategies that resulted in a 15% increase in repeat customers, fostering long-term loyalty.
• Vendor Relationship Management: Cultivated and maintained strong relationships with vendors, securing competitive pricing and high-quality supplies to enhance the customer experience.
• Financial Oversight: Managed financial reporting and budget forecasts, ensuring alignment with operational goals and maintaining financial efficiency.
• In this role, I combined my operational expertise with a strong focus on team development and customer satisfaction to contribute to the restaurant's success and growth.

Jan 2022 – Mar 2023 · 1 yr 2 mos · United Arab Emirates

• As Area Manager, I was responsible for overseeing multiple restaurant locations, driving performance excellence, and leading operational improvements. By leveraging data insights, enhancing staff capabilities, and executing targeted marketing strategies, I was able to elevate service standards and increase business performance across all areas.
• Key Responsibilities:
• Performance Management: Established and tracked performance metrics to ensure that operational goals were consistently met across all locations.
• Staff Development: Designed and implemented comprehensive training programs that improved staff performance, service quality, and operational efficiency.
• Operational Efficiency: Utilized data analytics to identify areas for improvement, resulting in a 10% increase in sales and enhanced overall operations.
• Team Leadership: Led a team of managers and staff across multiple locations, ensuring high standards of service, team performance, and customer satisfaction.
• Marketing Strategy: Developed and executed successful marketing campaigns aimed at boosting brand visibility, increasing customer loyalty, and driving repeat business.
• In this role, I effectively balanced operational oversight with strategic growth initiatives, fostering a culture of excellence that translated into measurable improvements in both performance and profitability.

Mar 2019 – Jan 2022 · 2 yrs 10 mos · Pune, Maharashtra, India

• In my role as Executive Senior Manager, I played a pivotal role in driving operational efficiency and financial success by providing key insights, overseeing staff performance, and implementing strategic growth initiatives. My focus was on enhancing financial operations, fostering high-performing teams, and ensuring adherence to organizational policies and goals.
• Key Responsibilities:
• Financial Reporting & Analysis: Prepared and presented detailed financial reports to senior management, providing actionable insights to inform strategic decision-making.
• Budget Forecasting: Analyzed accounts payable and financial data to forecast budgets, ensuring accurate financial planning and optimizing operational costs.
• Staff Leadership & Development: Led recruitment, training, and development programs to build and maintain a high-performing team across all restaurant locations.
• Strategic Planning: Developed and executed strategic plans to drive growth, improve efficiency, and enhance overall business performance.
• Operations Oversight: Managed day-to-day operations, ensuring alignment with company policies, industry standards, and a consistently high level of service.
• In this role, I successfully balanced financial oversight with hands-on leadership, helping to guide the company toward continued growth and operational excellence.

Feb 2017 – Feb 2019 · 2 yrs · Pune, Maharashtra, India

• As Restaurant Manager, I was responsible for overseeing all aspects of restaurant operations, driving marketing initiatives, and leading a high-performing team. My goal was to optimize operational efficiency, enhance customer experiences, and achieve business growth through effective strategies and cost management.
• Key Responsibilities:
• Marketing Strategy Execution: Designed and implemented targeted marketing campaigns to increase brand visibility, customer acquisition, and overall restaurant traffic.
• Team Recruitment & Development: Led recruitment and training efforts, focusing on building a skilled, motivated team that delivered exceptional service and performance.
• Operational Excellence: Managed day-to-day operations, ensuring efficient workflows, high-quality service, and adherence to operational standards.
• Cost Control & Optimization: Monitored costs and implemented strategies to reduce expenses while maintaining service and quality standards.
• Customer Service Excellence: Fostered a customer-centric culture, ensuring the consistent delivery of outstanding service that exceeded guest expectations.
• In this role, I played a key part in elevating the restaurant’s performance by enhancing operational processes, building a high-functioning team, and delivering exceptional customer service.

Oct 2015 – Jan 2017 · 1 yr 3 mos · India

• As Pub Unit Manager, I was responsible for overseeing daily operations, driving revenue growth, and ensuring a high standard of customer service in a dynamic, fast-paced environment. I focused on optimizing processes, engaging customers, and leading my team to exceed performance targets.
• Key Responsibilities:
• Operations Coordination: Managed daily pub operations, ensuring smooth task delegation and efficient execution across all service areas.
• Revenue Growth & Promotion: Developed and introduced innovative promotions and drink offerings, boosting sales and attracting new customers.
• Staff Development & Training: Led staff training programs focused on performance improvement, resulting in enhanced service quality and increased profitability.
• Customer Engagement: Fostered strong customer relationships by delivering personalized services and creating engaging promotions that encouraged repeat business.
• Operational Efficiency: Streamlined pub operations, optimizing workflows and processes to improve overall performance and enhance guest satisfaction.
• In this role, I successfully enhanced customer experiences, improved operational processes, and contributed to revenue growth by implementing strategic initiatives.

Jun 2013 – Sep 2015 · 2 yrs 3 mos · kolkata

• As Restaurant Manager at KFC, I was responsible for overseeing all restaurant operations, driving customer retention, and ensuring high service standards while maintaining profitability. I played a key role in implementing marketing strategies, improving operational efficiency, and building strong vendor relationships.
• Key Responsibilities:
• Brand Strategy & Marketing: Developed and executed targeted marketing strategies that boosted brand visibility, customer engagement, and overall sales.
• Vendor Relationship Management: Cultivated strong relationships with suppliers to secure high-quality products at competitive prices, ensuring consistent supply and cost-effectiveness.
• Operational Audits & Improvements: Conducted financial and operational audits to identify inefficiencies, implementing improvements that enhanced overall performance.
• Customer Retention & Satisfaction: Focused on improving customer satisfaction by implementing higher service standards and quality control, fostering long-term loyalty.
• Staff Management & Development: Supervised daily operations, leading staff recruitment, training, and performance management to ensure optimal service delivery and team performance.
• In this role, I consistently exceeded operational targets, enhanced customer satisfaction, and contributed to the restaurant’s success by optimizing processes and fostering a customer-first culture.

Feb 2012 – May 2013 · 1 yr 3 mos · Mainland china & Sigree restaurant, Pune

• As Assistant Restaurant Manager, I was responsible for supporting daily operations, ensuring compliance with health and safety standards, and driving improvements in staff performance. My role was pivotal in optimizing operational efficiency, training staff, and maintaining high service standards across all restaurant activities.
• Key Responsibilities:
• Performance Tracking: Established and implemented systems to monitor employee performance, ensuring service quality and operational efficiency.
• Compliance & Safety Management: Ensured strict adherence to health, safety, and attendance compliance, maintaining a safe working environment.
• Cost Control & Waste Reduction: Implemented cost control measures to optimize resources, reduce waste, and improve profitability.
• Staff Training & Development: Developed and executed training programs designed to improve staff skills, performance, and customer service quality.
• Operational Supervision: Managed daily operations, coordinating team activities to ensure seamless service delivery and meet operational goals.
• In this role, I worked closely with the restaurant management team to enhance operational performance, improve team capabilities, and ensure an exceptional guest experience.

Aug 2009 – Jan 2012 · 2 yrs 5 mos · amritsar & pune

• In my role as a Team Member, I contributed to the smooth operation of restaurant and bar services, supported inventory management, and enhanced guest experiences through event coordination and feedback analysis. I played a key role in ensuring high service standards and efficient team collaboration.
• Key Responsibilities:
• Operations Setup & Execution: Assisted in the seamless setup and execution of restaurant and bar services, ensuring smooth daily operations.
• Inventory & Supply Chain Management: Managed stock levels, optimized inventory processes, and supported supply chain operations to ensure product availability.
• Guest Feedback Analysis: Collected and analyzed guest feedback, utilizing insights to continuously improve service quality and guest satisfaction.
• Event Support & Coordination: Contributed to organizing and managing events and special functions, enhancing the overall guest experience.
• Team Collaboration: Worked collaboratively with team members to ensure efficient service delivery, creating a positive and productive work environment.
• In this role, I developed strong operational, customer service, and teamwork skills that laid the foundation for my career in hospitality management.

Oct 2008 – Mar 2009 · 5 mos · Lucknow Area, India

• As a Hotel Trainee at Taj Lucknow, I gained invaluable hands-on experience across multiple hotel departments, including Food & Beverage service, food production, and front office. My role involved supporting daily operations, delivering exceptional guest service, and contributing to operational improvements.
• Key Responsibilities:
• Departmental Training: Gained comprehensive exposure to key hotel departments, including Food & Beverage service, food production, and front office operations, developing a well-rounded hospitality skill set.
• Customer Service Excellence: Delivered high-quality service to guests, assisting in various operational functions to ensure a seamless guest experience.
• Team Support: Worked closely with senior staff across departments, providing support in daily tasks and ensuring efficient operations.
• Operational Assistance: Assisted in streamlining hotel operations to enhance service delivery and improve guest satisfaction.
• Guest Interaction: Engaged with guests to ensure a memorable and enjoyable stay, addressing their needs and exceeding expectations.
• This role allowed me to develop strong foundational skills in hotel operations, customer service, and teamwork, setting the stage for my future career in hospitality management.