Feb 2024 – May 2024 · 3 mos

Aug 2023 – Feb 2024 · 6 mos

• Drive strong collaboration with and between engineering, product management, design, support and other departments. Identify and solve cross functional and inter team challenges. Created a new Agile framework and led the company through transformation.
• Draft a release plan per project and help maintain timelines for ongoing projects
• Provide end to end management, milestone tracking, issue resolution and risk management
• Owned program management for cross-team initiatives, including dependency management
• Enhanced CFD process flow for better cross-team tracking and resolution of customer issues
• Created new Projects and workflows in Jira, including documentation and training. Key part of effort to decrease overhead and increase both velocity and predictability
• Interviewed and onboarded new team members, and conceptualized and built new onboarding project in Jira to increase onboarding effectiveness

Dec 2021 – Aug 2023 · 1 yr 8 mos

Nov 2019 – Dec 2021 · 2 yrs 1 mo · Denver, Colorado

• APM/Scrum Master for 3 distributed engineering teams, facilitating all scrum ceremonies. Coached and trained engineering teams and leaders distributed throughout the US and Europe on agile fundamentals. Partnered with peers to run PI sessions in alignment with SAFe
• In the role of a program-level Agile Coach, I simultaneously took on the responsibilities of an embedded Scrum Master and Project Manager, offering support to up to three Scrum teams.
• Collaborated closely with product management to optimize engineering team outcomes by ensuring clarity on initiatives, epics, and stories.
• Elevated team morale amidst COVID shutdowns by organizing extra social activities, leading to a notable 20% improvement in both productivity and predictability.
• Revamped internal APM documentation as a valuable resource for new team members.
• Successfully onboarded and supported new and aspiring APMs.
• Streamlined the migration of the entire business unit's legacy Jira instance to Twilio's Jira environment, ensuring a smooth and efficient transition.
• Expertly resolved conflicts within squads and teams, in order to meet tight deadlines and deliver on time.

Sep 2017 – Oct 2019 · 2 yrs 1 mo · Englewood, Colorado

• Scrum Master and QA Lead for an international distributed engineering team that was built on partnership, trust, honesty, respect, alignment, support and a culture that welcomes and fosters innovative thinking.
• Selected Achievements Scrum Master:
• Collaborated with the Product team to overhaul an outdated B2B website, enhancing its functionality and user experience,, saving $6.5m annually, 38% YoY revenue growth, 28% customer count increase and a 48% NPS score improvement.
• Improved quarterly planning estimates from 30% to 95% accuracy in 2018 with 100% accuracy in 2019, working with 6 Scaled Agile teams
• Selected Achievements Software Quality Analyst/QA Lead:
• Reduced deployment times from 4 hours down to just minutes without taking a website outage
• Implemented automated testing after each build and deployment, significantly reducing manual testing time from 2 hours to just 15 minutes.
• Executed daily customer support meetings, maintaining < 10 open tickets at any time, decreasing turnaround by 75%
• Responsible for generating, monitoring, prioritizing, testing, and resolving issues.
• Providing comprehensive support and guidance to new team members
• Selected Achievements Release Train Engineer:
• Promoted code to Production in the absence of the RTE.
• Captured and documented the release process for clarity and reference.
• Proficient in configuration management tools - Concourse, Consul, Jenkins

Apr 2017 – Aug 2017 · 4 mos · Englewood

• Web Proxy QA Engineer responsible for all testing activities for Denver Based team. Responsible for the monitoring of data centers and Points of Presence (PoPs) around the world, re-routing traffic when needed, and ensuring minimal impact to end user experience. Collaborate with release engineering and operations in continuous release cycle.
• Selected Achievements:
• Maintain automated test suite for web proxy testing, resulting in a reduced time to run automation from 3 hours to 30 minutes.
• Support the continuous improvement of team’s QA best practices.
• Work directly with the support team to debug web proxy reported issues.
• Too improve customer experience, work with Real-time Blackhole List (RBL) sites to have our IP ranges removed, that were inadvertently added.
• Led weekly support meetings to address open customer issues in timely fashion, decreasing ticket resolution time by 50%.
• Assisted IT team in Data Center deployments for team specific components, throughout the country.Monitoring of data centers and Points of Presence (PoPs) around the world for 4500 SaaS customers, accounting for 750 million requests/day. Collaborate with release engineering and operations in a continuous release cycle.
• Selected Achievements:
• Regulated automated test suite
• Debugged customer reported issues
• Decrease ticket resolution time of open customer issues by 50%, by reviewing all tickets with support and eng leaders
• Aided IT team with Data Center deployments

Aug 2009 – Mar 2017 · 7 yrs 7 mos · Englewood

• (McAfee acquired MX Logic in Sept 09)
• Directly involved with requirements, design, planning, QA, support and deployment to production of software products. Part of cross-functional team that worked to integrate on-site appliances with SaaS Cloud solution. Led QA teams testing email spam and virus filtering as well as overseeing testing efforts of web proxy team.
• Selected Achievements:
• Led overseas automation team, responsible for all GUI testing of product, improving test coverage from 5% to over 90%.
• Engineered detailed test plans, used by the automation team to increase their suite capabilities and decrease time needed to test between releases.
• Maintained company-wide Twiki, as part of an effort to improve communications across departments, leading to fewer meetings.
• Devised work flow for the support team to aid better customer data collection, and leading to higher customer satisfaction.
• Addressed methods to improve Net Promoter Scores (NPS), including transparency, additional communication and dedicated web sites.
• Collaborated in the design of custom communications to increase transparency for customers using social media.
• Performed benchmark, performance and capacity testing of email product.
• Assisted customers globally deploying SaaS software suite on site.
• Helped design and develop automated testing suite for web proxy.
• Built test servers on bare metal, VMs and Docker, as well as building out systems in AWS.
• Interviewed, coached and mentored new hires on QA best practices and product knowledge.

May 2006 – Present · 20 yrs 1 mo

• Real estate investor, specializing in fix and flips as well as long term hold of SFH/MFH residence

Sep 2005 – Aug 2009 · 3 yrs 11 mos · Denver

• Played a key role testing flagship products for the company. Led team in planning and testing efforts of new Email Archiving product; released with minimal issues. Worked with teams on the transition from Waterfall to Agile Scrum and trained new hires on the methodology to help them grasp the fundamentals and get started right away.
• Selected Achievements:
• Decreased open bug count by 50%.
• Facilitated bug triage meetings, greatly reducing technical debt, enabling engineers to focus on new development.
• Part of management team that participated in annual peer reviews.
• On-site training of products to overseas automation team.

Jan 2001 – Aug 2005 · 4 yrs 7 mos · Santa Barbara, California Area

• Software.com merged with Phone.com to become Openwave.
• Worked as QA Lead, QA Manager as well as individual contributor, until the offices in Santa Barbara were closed.