Seera Jewel Johny

Operations Associate

Fernhill, New South Wales, Australia11 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 30% year-on-year business growth.
Enhanced digital map conversion efficiency by 30%.
Maintained a 94% customer satisfaction rate.

Stackforce AI infers this person is a skilled IT professional with a focus on operations management and application support in the food and healthcare sectors.

Contact

Skills

Core Skills

Operations ManagementProcess ImprovementApplication SupportTechnical Support

Other Skills

AccountingAccounting EducationApplication DevelopmentBookkeepingBusiness OperationsBusiness SupportCollege ApplicationsCustomer SatisfactionCustomer ServiceDatabase ApplicationsDatabase OptimizationDigital Systems DeploymentDowntime ReductionFood Service OperationsIT Development

About

I’m a results-driven professional with a Master’s in Computer Applications and hands-on experience in application support, software deployment, and operations management. I’ve worked on implementing and maintaining digital systems, providing end-user training, and improving workflows to enhance efficiency and customer satisfaction. I have strong skills in IT systems management, system integration, and database management, with experience supporting multiple operating systems and following best practices in SDLC, OOP, debugging, and unit testing. I’m currently advancing my expertise through the Google IT Support Professional Certificate and actively seeking new opportunities to contribute to IT projects, drive business growth, and make a meaningful impact. I enjoy combining technical knowledge with process improvement and leadership to deliver solutions that create real value for organizations.

Experience

11 yrs 4 mos

Total Experience

3 yrs 9 mos

Average Tenure

6 yrs 7 mos

Current Experience

Ervas australia pty ltd

Operations and Process Coordinator

Nov 2019 – Present · 6 yrs 7 mos · Sydney, New South Wales, Australia · On-site

As an Operations and Process Coordinator at Ervas Australia Pty Ltd (Nov 2019 – Present), I manage daily operations for the family-run food business, overseeing stock control, quality standards, and customer service. I implement inventory tracking methods to reduce waste, drive process improvements to support business growth, and coordinate cooking, packaging, and order fulfillment to ensure consistent customer satisfaction. Through streamlining operations and enhancing workflows, I’ve contributed to 30% year-on-year business growth while maintaining a 94% customer satisfaction rate.

Operations ManagementProcess ImprovementCustomer ServiceInventory Tracking

Envent australia pty. ltd.

Application Support Analyst

Jul 2017 – Oct 2019 · 2 yrs 3 mos · Australia · On-site

As an Application Support Analyst at Envent Australia Pty Ltd (Jul 2017 – Oct 2019), I deployed and maintained digital wayfinding systems for shopping centres and hospitals across Australia. I conducted site visits to gather floor plans and convert them into digital formats compatible with proprietary software, installed and configured applications on kiosks, and provided technical support and end-user training to improve adoption and reduce downtime. I collaborated with designers and developers to implement updates and interface enhancements, and created technical documentation and user manuals for internal teams and clients. During my time at Envent, I enhanced digital map conversion efficiency by 30%, delivering faster, more accurate results and improving overall client satisfaction.

Application SupportTechnical SupportDigital Systems DeploymentUser Training