Vennela Marripelli — CEO
🌟 Passionate about enhancing user experiences and empowering teams! 🌟 As a dedicated Product Support and Project Management Professional with over six years of in-depth involvement in customer support and HR operations, I excel in identifying and resolving client issues while enhancing overall operational efficiency. With a robust educational background including an M.Sc in Leadership and Human Resource Management and an MBA, I bring a nuanced understanding of employee dynamics and leadership to all projects. 🔍 At FocalPoint K12 and Sapphirus Systems, I led initiatives that significantly improved customer satisfaction through strategic workflow designs and efficient troubleshooting. My approach always puts the user first, ensuring that our teams deliver support that not only resolves issues but also provides a seamless user experience. I'm proud to have managed product demonstrations and cross-functional team collaborations that have led to meaningful product enhancements. 📢 I believe clear communication and proactive problem-solving are the keys to successful product and team management. Training teams and conducting user-centric programs have been some of my career highlights, helping bridge the gap between technology and user needs. 👥 If you're looking for someone who can bring clarity to complex situations, drive team excellence, and enhance user satisfaction, let's connect! I am eager to bring my skills in product support, strategic planning, and team management to your organization.
Stackforce AI infers this person is a SaaS Product Support Specialist with a strong HR operational background.
Location: Hyderabad, Telangana, India
Experience: 9 yrs 3 mos
Skills
- Customer Support
- Product Support
- Workday Human Capital Management
- Sales
- Human Resources (hr)
- Recruiting
Career Highlights
- Led initiatives improving customer satisfaction.
- Expert in product support and HR operations.
- Strong background in user-centric program training.
Work Experience
Career Break
Professional development (2 yrs 4 mos)
The Body Shop london
Store Lead (11 mos)
FocalPoint Education
Customer Support Specialist (1 yr)
Customer and Product Specialist (1 yr)
Sapphirus Systems
Product Support Manager (2 yrs 2 mos)
Sapphirus Systems Pvt. Ltd.
Product and Sales Executiive (1 yr 7 mos)
EHS
Executive (3 mos)
strideorganicsPvt.Ltd
Senior Executive Human Resources (2 yrs)
Education
Master's degree at The University of Law
Master of Business Administration - MBA at St. Anns Degree College for Women (Mallapur)
Bachelor of Science - BS at Narendra degree College
Intermediate at Jawahar Navodaya Vidyalaya - JNV
SSC at SKDR High School
