Nov 2022 – Present · 3 yrs 6 mos · Remote

• As a Site Reliability Engineer at CDK Global, I focus on incidents, observability, automation, and FinOps, with a bias toward solving the problems everyone else quietly assumes are impossible. I led a month-long server rebuild war room during a critical cyber incident, coordinating cross-team efforts to rebuild and secure a large fleet of servers while restoring key services safely and with minimal downtime.
• I spend a lot of time turning manual operational pain into event-driven automation. I built a PagerDuty compliance system that continuously audits teams, escalation policies, and schedules against our on-call standards, flags gaps, and keeps contact data and routing clean so pages actually reach the right person. I also reverse-engineered New Relic’s billing model and built automations to turn opaque, month-behind vendor invoices into near real-time usage and cost visibility for finance, with detailed breakdowns by ingest type, account, and application.
• To keep observability accurate, I designed a New Relic ↔ CMDB tagging pipeline that pulls entities from New Relic, compares them to CMDB records, and automatically updates tags in New Relic to match the CMDB source of truth. Alongside that, I maintain a portfolio of AWS Lambda + EventBridge workflows and scripting (Bash, PowerShell, Python) that handle recurring SRE tasks such as audits, configuration checks, data sync, backup management, and configuration backup/restore, significantly reducing manual toil and standardizing our operational hygiene. I also drove a collaborative application discovery and knowledge base effort so critical application information, ownership, and dependencies are documented and discoverable during incidents instead of being tribal knowledge. Every year I mentor interns on real SRE and automation projects, and in 2023 I was recognized as Mentor of the Year for the internship program.

May 2022 – Dec 2022 · 7 mos · Remote

• During my tenure as an Application Service Engineer within the Site Reliability Engineering (SRE) organization at CDK Global, I've had the privilege of spearheading initiatives that have significantly contributed to the stability and efficiency of our critical applications. My role has been diverse, requiring a blend of technical proficiency, inventive problem-solving, and a collaborative mindset.
• One notable accomplishment was the creation of a customized NewRelic JavaScript application tailored specifically to our organization's unique needs. This tool has proven instrumental in our ability to monitor, analyze, and optimize application performance in real-time, with a focus on customer satisfaction.
• Additionally, I took a lead role in developing a comprehensive process for collaborative application discovery. This process encompasses the creation and maintenance of a knowledge base, serving as a central repository for vital application-related information. By fostering seamless collaboration across cross-functional teams, this approach has considerably improved our ability to identify, address, and enhance application performance and reliability.
• Integral to my responsibilities has been the successful operationalization of these processes. By seamlessly integrating them into our daily workflows, I've ensured that they become an intrinsic part of our application management strategy. This operationalization has not only enhanced our team's efficiency but also significantly reduced downtime and potential disruptions.
• Throughout my journey as an Application Service Engineer, I've demonstrated a knack for effective communication and problem-solving. Working closely with colleagues from diverse backgrounds, I've consistently conveyed technical concepts in a clear and understandable manner, fostering collaboration and synergy.

Apr 2021 – Present · 5 yrs 1 mo · Remote

Mar 2020 – Apr 2022 · 2 yrs 1 mo · Milton, Florida, United States

• Managed all aspects of a hospital clinical laboratory during the COVID-19 pandemic, leading a multidisciplinary team through high-volume, high-stakes operations. I was responsible for workflow design, staffing, quality control, regulatory compliance, and budget management. I focused on improving turnaround times, maintaining accreditation during inspections, and expanding testing capacity while keeping quality and patient safety front and center. The experience cemented my bias toward clear processes, calm under pressure, and data-driven decision making, skills I now apply to SRE and incident management.

May 2017 – Mar 2020 · 2 yrs 10 mos · Milton, Florida, United States

• Worked as a Medical Laboratory Scientist across multiple hospitals, performing a wide range of diagnostic testing in high-stakes environments. I owned specimen processing, analysis, instrument maintenance, and documentation while adhering to CLIA, HIPAA, OSHA, and hospital policies. The role required precision, reliability, and collaboration with physicians and nurses to support patient care, giving me a strong foundation in operational discipline and working calmly under pressure.