Shagun Tripathi

Growth Manager

Bengaluru, Karnataka, India4 yrs 1 mo experience

Key Highlights

Achieved 25% enrollment growth in education sector.
Reduced customer complaints by 15% in service management.
Authored handbook for 500+ employees in banking.

Stackforce AI infers this person is a versatile professional in Service Management and Education sectors with strong skills in Operations and Marketing.

Contact

Skills

Core Skills

P&l ManagementData AnalysisOperations AdministrationCost Reduction ImplementationContent ManagementSocial Media MarketingPublic Relations

Other Skills

A/B TestingCommunicationCommunity ServiceContent Management Systems (CMS)Content StrategyCreative WritingCreativity SkillsCritical ThinkingDashboard MetricsDigital MarketingHuman Resources (HR)Inventory ManagementLeadershipMarket SegmentationMarketing

Experience

4 yrs 1 mo

Total Experience

1 yr

Average Tenure

1 yr 4 mos

Current Experience

Magickwoods limited

Growth Manager

Feb 2025 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India

Urban company

Category Manager - II

Jun 2024 – Feb 2025 · 8 mos · Bengaluru, Karnataka, India

Overseeing operations & strategy for the Electricians, Plumbers, & Carpenters category across 30+ cities
Crafted & implemented data-driven strategies via utilizing SQL for comprehensive analysis & forecasting
Launched category-wide efforts that cut customer complaints by 15% & boosted service completion rates

P&L ManagementDashboard MetricsData AnalysisSQLVendor Management

Icici bank

Marketing & Strategy

Apr 2024 – May 2024 · 1 mo · Mumbai, Maharashtra, India

Led digitization initiatives across Mumbai branches, enhancing DIY% and Semi-digital% while reducing Manual% in transactions.
Analyzed customer journeys across 15+ ICICI Mumbai branches to optimize experiences.
Executed 10+ Facebook/Instagram campaigns, reaching 13,000+ audience members.
Authored Digital Services Kiosk handbook for 500+ employees.
Achieved a 20% conversion rate through email marketing campaigns.

Managineers educational services india (p) ltd.

Operations Associate

Jul 2021 – Mar 2023 · 1 yr 8 mos · Lucknow, Uttar Pradesh, India

Managed CRM, stakeholder relations (30+ schools), and both supply & demand sides of the company.
Increased enrollments 25% (10,000+ students), revenue 35%, and reduced response time 40%.
Achieved 95% client satisfaction (CSAT, churn, renewal), trained 100+ schools, mediated inspections, and targeted 100+ schools (LMS student grading).
Reduced costs 20% (remote work, budgeting), empowered 600+ administrators (training), renewed 40% contracts (60 schools), and achieved 60% paper reduction (digitization).
Won "Client Advocate of the Year" (2022) and 3 "Team Player of the Month" awards (out of 50+ candidates).

Microsoft ExcelInventory ManagementTrend ForecastingSupply Chain OptimizationNet Promoter ScoreCost Reduction Implementation+2

Dtoks | mental health community

Social Media Head

Jun 2020 – Nov 2020 · 5 mos

Coordinated dToks podcast releases, a Top 20 Health Podcast, via engaging social media posts.
Increased website visitation by 35% through utilization of CRM analytics to develop campaigns.
Achieved 40% increase in engagement and 24% in shares by spearheading social media campaigns.

Content ManagementContent Management Systems (CMS)Content StrategySearch Engine Optimization (SEO)SEO CopywritingA/B Testing+6

Boccia india

Marketing Intern

Aug 2018 – Sep 2018 · 1 mo

Gained 48% more followers in 3 months by building company's presence via Facebook account
Outperformed the content development benchmark by 30%, developing 70+ high-quality posts
Orchestrated 6 events with 2700+ footfall | Managed logistics, marketing, &on-site coordination

Positioning (Marketing)Pricing StrategyPublic RelationsCommunicationSocial Media MarketingSocial Media Communications+2