Nov 2024 – Jan 2026 · 1 yr 2 mos · India · On-site

• Providing technical support and troubleshooting for ShareFile services, including device and application management, secure file sharing and collaboration, and remote access.
• Investigating and resolving technical issues related to ShareFile
• Providing guidance and support to end-users on ShareFile functionality, and usage.
• Creating and maintaining technical documentation, including knowledgebase articles and troubleshooting guides.
• Participating in testing and validation of new ShareFile features and functionalities.
• Working on SQL Databases, Azure AD, Salesforce CRM and MS Servers for testing and replicating.
• Ensuring compliance with ShareFile policies and procedures.
• Working on applications such as Salesforce for Cases and Tableau for Customer's data.
• Providing technical support and troubleshooting for ShareFile services, including device and application management, secure file sharing and collaboration, and remote access.
• Investigating and resolving technical issues related to ShareFile , including user authentication, device enrollment, and policy management.
• Providing guidance and support to end-users on ShareFile features, functionality, and usage.
• Staying up-to-date with new ShareFile features and functionalities, as well as emerging trends in mobile device management and security.
• Working on SQL Databases, Azure AD, Salesforce CRM and MS Servers for testing and replicating.
• Working on applications such as Salesforce for Cases and Tableau for Customer's data.
• Basic Working Knowledge and testing of Web API's.
• Skills: Domain Name System (DNS) · Data Migration · Postman API · Load Balancing · Data Transfer · Computer Networking · Active Directory

Aug 2022 – Sep 2024 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India · On-site

• Providing technical support and troubleshooting for Sharefile and Xenmobile services, including device and application management, secure file sharing and collaboration, and remote access.
• Investigating and resolving technical issues related to Sharefile and Xenmobile, including user authentication, device enrollment, and policy management.
• Providing guidance and support to end-users on Sharefile and Xenmobile features, functionality, and usage.
• Creating and maintaining technical documentation, including knowledgebase articles and troubleshooting guides.
• Staying up-to-date with new Sharefile and Xenmobile features and functionalities, as well as emerging trends in mobile device management and security.
• Participating in testing and validation of new Sharefile and Xenmobile features and functionalities.
• Working on SQL Databases, Azure AD, Salesforce CRM and MS Servers for testing and replicating.
• Ensuring compliance with Sharefile and Xenmobile policies and procedures.
• Working on applications such as Salesforce for Cases and Tableau for Customer's data.
• Basic idea of Workflow for Gateways, ADC Netscaler for connecting to the Server. Also, in depth knowledge of Sharefile Workflows and configurations, including enrolling devices in Xenmobile for all the methods for Android and IOS Devices for MDM and MAM related queries.
• Basic Working Knowledge and testing of Web API's.

Aug 2018 – Aug 2019 · 1 yr · Banglore